we went on a mystery bus weekend trip. we ended up staying the night here. we had not heard of this hotel group before and were duly impressed with all the hotel had to offer. it was spacious clean warm and had very welcoming staff. the food was excellent with a choice of meal. starters and puddings were served at the table and the rest self service. a great place to stay and if you wish a short walk, turn left and you will find a great pub that sells great alcohol free beer if wanted.lynn and tony parish

We regularly use this hotel and the staff are great. However out last stay was a little odd.

There were 2 dogs in the room next to us. Most days we couldn't hear them unless we were in the corridor. On our last day they were positively howling. We had to report them to reception. We know there was a man staying in the room with the dogs but their howling was concerning. It was either speak to reception or call the RSPCA.

Our first night using the pool was also odd. A young local child was using the swimming pool to sail his remote controlled boat. He complained to me that my children splashing would damage his boat. I politely laughed and pointed out that it was a swimming pool and perhaps he should move to the other side of the pool. He put the boat to one side and joined my children in the pool. There was no adult with this child. He was approx 8/9 years of age. I wasn't too happy as it is an unlifeguarded pool. Later an older man entered the pool and spoke with the child about the boat the boy explained what I had said. I then had the most filthiest of looks.
Surely children, local or guests, should not be unsupervised in a pool. Nor should we be made to feel responsible for them.

There was also a real problem with the key cards. Everyday we had to go to reception to get them to work. Other rooms were experiencing the same problem.

The staff were excellent as always. Especially the breakfast staff. Thanks must also go to the kitchen for a perfect breakfast.

Hotel facilities, layout and decor etc. are OK for the price bracket. Staff are friendly and helpful. However, a few things let it down. On arrival in our room, we found three dead flies on a dirty windowsill. This was dealt with promptly, however this is basic housekeeping and cleanliness, and is inexcusable. The service in the restaurant is soooooo slow. Even with just four guests in it. In the morning, our shower would only run cold. Someone attended promptly again, but being unable to fix it, offered us bathrobes so we could use the shower in a room up the corridor. We’re tolerant people, so we can cope with a few dead flies and showering in another room. It’s not the end of the world. However, upon checkout, we were surprised that nothing had been deducted from the bill as a goodwill gesture. After all, they had fallen short in a couple of very basic areas, and I hope they would agree that it’s just not good enough. We could have asked for a discount, but as I’m sure hotel senior management and executives will agree, we shouldn’t have to. The fact is that these two items were overlooked, and it appears to have been assumed that the solutions offered were fully acceptable rather than just adequate. For a hotel chain of this standard, I expect better.

Had a lovely stay here and wedding reception for family members. All well organised and food excellent. Staff couldn't do enough and service was first class. Breakfast was fabulous too and wheelchair accessible all over the site. Huge car park at rear so no shortage of parking at all. Were also entertaining Guide Dogs who were doing working/ training in a public area and I was impressed how the staff supported them.

Just a couple of points for the hotel to learn from - 1) make sure clients are properly charged for drinks (I noticed after that we had had drinks that were not paid for on billed to us (sorry)) and 2) there were a lot of new starters working that night and it was unfair to put them under that kind of pressure with such a huge entourage/ event - poor things were inexperienced with issues and overwhelmed when asked something. For their sake, I'd avoid doing that in future.

I booked s stay here recently as it is part of the Accor group and reasonably close to Manchester where I was working. The image used to advertise the hotel of a Georgain manor house frontage is quite misleading. That is quite literally just the facade. Behind that is an eclectic collection of buildings that have been tacked on to create a hotel that feels haphazardly put together. The rooms are a little tired, especially the bathrooms, and I never did manage to work out how to switch the bedside lights on and off. A meal in the large and soulless bar area was poor and piped local radio in the bar merely sapped what little atmosphere the place might have had completely. In addition I found that the drive into Manchester from here in the morning is commuter hell and took way too long. All in all a dispiriting experience that I shan't be repeating.

Needed a quiet peaceful space to recover from illness. The hotel was perfect for that all the amenities especially the pool and spa in a peaceful location. The staff where wonderful, friendly and helpful. Accommodation was great a spacious room with everything I needed. I would recommend the hotel great value for money

Family celebration at nearby restaurant
Comfortable stay as expected - value for money paid. plus availability of pool to relax all made an enjoyable weekend break with family. Rooms good functional and clean.

We booked this as a chance of a few nights away with spa and pool for a relaxing break away. I'd been happy with the reviews and then got worried as more reviews came in. We did have very poor shower power and our room was at the front of the building so road noise was an issue, but we needed the window open as the room was so hot, even with the radiator turned off. Not sure if that was because of the memory foam mattress or the plastic backed mattress protector! we had a lovely 3 nights, spent a lovely few hours in the spa area, which was in the most part clean and well kept. We did come across the fly issue in this part of the hotel and did find the fly strips rather disgusting.

Buffet breakfast was ok, and food was replaced when it ran out. All the staff we encountered were lovely friendly helpful.

Got here in October during the week. Greeted with a smile at the reception desk and the restaurant staff were great and the food was excellent.

Room I stayed in was clean and tidy but a bit old and could be updated.

Reception was friendly regardless of time :-)

Bar service was slow due to only having one staff member working it, but she was friendly and apologetic about the wait. Seems to have an infestation problem with flies in the bar/restaurant. It was so bad on the first night, I decided to eat elsewhere on the second night. Bar prices are extreme. The water pressure is very bad on the top floor - to the point that it's almost impossible to get a shower, due to the temperature changing rapidly.

Hotel in need of upgrade damaged windows, catches fly's everywhere, which is a shame because staff very helpful, service in restaurant very average now, breakfast has reverted to buffet, where before cooked to order (Much better )

Good Gym and pool Facilities, quiet hotel, room cost reasonable, very comfortable beds. Decent WiFi. Staff friendly.
Negatives- Appears not enough staff, dirty beer glass left by lift on second floor for whole 15 hours I was there. Food and drinks expensive for the area.
Leaking ceilings and generally tired building. Finally shower very lame and poor. During my stay flys all over hotel. Told by staff member happens when farmers disturb nearby fields.

A good all-round hotel with great staff.
Like many hotels these days the rooms on special offers are showing some sign of wear and age, but nothing to cause alarm. Overall the food is good and drink prices are reasonable (for an hotel).
The staff are friendly and helpful, and if things do go wrong they are quick to resolve it.

Warm and friendly welcome at the Mercure Bolton . I had a family room which even with three beds had room to move in! I ate in the restaurant , food was nicely presented and cooked well. The hotel has lots of parking and is a good base to explore the local area which has good walking nearby. I would have scored the rooms more highly but the the rooms and the hotel could do with some refurbishment.

We were staying here as we had organised a family gathering nearby to celebrate our Golden Wedding Anniversary. It is in a very convenient location for motorway for family members travelling from Scotland, Leicester, Ireland, Nottingham and Oxford as well as locally. We stayed four nights and were very satisfied - room was lovely, bed very comfy and the food was excellent. The only fault was the service in the dining room in the evening, the waiters/waitresses were really good and I know were a little embarrassed at the time it took the food to arrive at table, when the food eventually arrived I have to say it was very good indeed. All the staff at this hotel were extremely pleasant and helpful which makes all the difference to any hotel.

We stayed 1 night in room 211. I had asked for a room with a walk in shower if possible and not far from the entrance. Both of these requested were granted - thank you.

Check in was easy and problem free. 2 staff on reception so others could check in as well. There is a bar just off reception which was empty but looked clean enough.

Our room was ok. Could do with updating though. There was an iron, ironing board, hairdryer, kettle, trouser press, flat screen tv, phone, desk/dressing table and chair, wardrobe, small table and bucket chair, tv unit and very large comfy bed. Every where was clean and no smells. Our room over looked the front road and although you could hear the traffic with the window open it wasn't a major issue.

It would have been nice to have a folder with all the information about the pool/bar/restaurant/free wifi/check out etc in it as to bits and pieces all over (menu for room service/something clipped to key card/something on the tv menu).

We decided to go and eat in the bar near reception as room service wanted £5 tray charge and some draught beers were not avaible. We ordered 2 burgers and chips. The food was lovely although in my opinion very expensive at £16 each. £32 for 2 burgers and chips is an outrageous price for a hotel of that standard. I had a J2o and lemonade and my husband had a pint of boddingtons and it was over £8. So maybe not the cheapest place to eat or drink. The lady who served us was lovely and I wasn't feeling overly well after a long drive and emotional funeral offered to get me iced water and told me to ask for a fan for the room.

We went to reception and asked for a fan and it was swiftly brought to the room by a nice, polite male staff member. The room was very warm and there is no air con.

We both slept well and packed ready to leave.

Checkout was swift and efficient. The man who checked us out checked if we needed a VAT receipt and thanked us for staying.

The car park is large and to the rear of the building. There are a few disabled spaces at the front.

Would we stay again, yes if we were in the area and could get the same room rate. Would we pay £32 for 2 burgers again? - No. Did we pay £15 each for breakfast? - No

In summary - staff welcoming, room clean enough - food and drink expensive.

The hotel is easy to find and near to the motorway.

Upon arrival, the staff were very friendly and check in was hassle free. There's a large car park at the rear of the hotel for guests.

Room prices are reasonable (£55 a night but obviously this varies due to demand). The rooms are a little dated, but nevertheless are clean with large beds and all expected facilities (TV, tea making facilities, hairdryer, en suite bathroom etc). There was no air-conditioning in our room, but a fan was quickly delivered to us when we asked. There is free WiFi in the hotel, but you have to sign up and agree for marketing to be sent to you to access it. I didn't agree to this, so cannot comment on the quality of the WiFi.

We ate in the bar area in the evening. The staff member on duty was friendly and helpful. The prices are expensive (£15 for burger and chips, £8 for a panini, over £4 a pint), but the food was admittedly very good. We probably would have tried to find somewhere cheaper to eat if we knew the local area around the hotel.

All in all it was a good stay and we would use the hotel again if in the area.

This hotel is older but the rooms are spacious, darkening curtains, bed is WONDERFULLY SOFT and comfortable, daily cleaning service, FULL COOKED BREAKFAST, Wonderful kind staff!! Easy access to motorways. Full Shopping center with restaurants, movie theater, and bowling alley all a short drive away! I would recommend a painter to make touchups throughout the hotel and rooms.

We stayed with a group of family and friends to attend a local wedding. We were all given a warm welcome, comfortable rooms with comfy beds and good choice of breakfast. Excellent value for money. Highly recommended.

Stayed 2 nights mid week attending local wedding. Very helpful staff who assisted wedding prep. Room on 4th floor massive and worth asking for. Leisure access easy with good steam, sauna, jacuzzi and poo,

Staying overnight the day before visiting the Open Championship at Royal Birkdale we were looking forward to using the indoor pool and having a nice evening meal at the hotel using the deal we had pre-purchased. Unfortunately it was spoilt by hotel staff having a lack of knowledge of meal deals pre-bought online. The reception staff tried to say that the 3 course dinners paid for was an amount on account of whatever the bill came to. Then we were told we could only have food to the value of £22 for our £18 pre paid 3 course dinner. I had to print terms & conditions and even then didn't even receive an apology. The whole attitude of the two reception staff was not customer friendly.
The hotel itself was acceptable and the meal was very nice. The deal we had in fact bought was on the basis of a reduced menu.

Stayed in the Bolton mercure for 2 nights on business. The rooms were clean and tidy, if a little dated and tired. The staff at the hotel are all friendly and helpful and offer good service.

The bar was reasonably priced and offers a good selection of drinks and snacks.

Breakfast was good each day with plenty of choice of hot and cold options.

Will return again.
Cheers.

With the hotel being named Georgian house, one would expect it to be Georgian. Well I believe that parts of it are, with a later extension circa 1980's. The sad thing is that the extension isn't in keeping with the Georgian parts.and can look rather tired in parts, that said, it does indeed contain a spa.
I did not stay in the Georgian part and on my next visit will probably opt to say there.

When it comes to bathrooms, it's never a good look to have bath silicone which is uneven or repointed over failed silicone. It never works and puts the bathroom on a downer for both the cleaners and the guests.
Attention should also be paid to the showers to ensure they are fully functional and free of limescale.

The breakfast is the usual running buffet style with the usual full english on offer, served by efficient and attentive staff.

So if you are looking for a hotel in the vicinity of the Macron Stadium, then this is reasonably priced and may fit the bill.

Booked an evening meal as on first impressions it looked a stylish venue. The small cod cakes were delicious and were perhaps the highlight of the meals. The rib-eye steak and lamb were ok although the steak was not very warm. The sticky toffee pudding was ok but the Eton Mess was better.
A little disappointing as this place could be so much better. Service was good. Not busy for a Friday Evening- does that itself tell a story? Very ordinary.

Everything was fine except when having the meal the final course wasn't available as "the kitchen has closed" this wasn't late, just after 10 and I was making for the strawberry Eton mess so no cooking involved, very disappointing.