I stayed here this week, the room was ok, the bathroom slightly better, the breakfast was standard and it is situated across the city centre from the railway station (about £4 in a cab). All in all the friendly staff were the most remarkable thing about this hotel.

The Holiday Inn has such a wide range of hotels in it's chain that you never really know what to expect until you turn up.

Room was comfortable, old style but comfortable. Internet was not included which was a little frustrating. Front reception staff were really fantastic (better than most).

Had both dinner and breakfast in the restaurant, on both occasions service was slow and the food nothing to get excited about. I think the waitress forgot to put my meal order in because my drink to 15 minutes. No big deal!

I'm unsure how regular this is, but when I stayed there was an 'open mic night'. For a hotel it was a really cool idea (something I would expect in a pub). Having been on the road for some time, it was a welcome change. Kudos for making the effort to do something different.

Bathrooms were dated but functional.

I would stay at this hotel again simply because it is close to business that I am connected with, but you would want to have a reason to be in Bolton to stay there. I've marked the location as poor, only because it's a very industrial area, although that said, I would stay there again.

We needed a stop-over on our journey on our way to a family celebration. The hotel was very convenient for our final destination and close to the town centre amenities. All the staff were courteous and very helpful with our questions. Apart from the 'log-jam' round the toasters breakfast was good. The only sadness over the room was the close up view of the back of some piece of humming machinery.

Had our wedding reception here sept 2012 in ashton suite
Fantastic wedding team
coudnt do more for us
then our room was stunning
big,clean ,
comfy bed clean bathroom
and we also then came valentines meal and stayfeb 2013
And our anniversary meal.and stayed sept 2013
we been here alot and always use holiday inn as
sentimental too
and the food second too none 1000% recommended for any event or stay mrs and mrs lee

What can you say when ''ALL'' was perfect. Location, staff facilities and Smiling faces all day long...A big ''THANK YOU'' for making our 9 day stay with you memorable . This was our second time in three years. at this Hotel.... Dan

Enjoyable stay. welcoming staff, always wanting to help. Good location, nice leisure facilities, breakfast was superb.
will stay again.

we have just returned from 3 days at holiday inn Bolton we live in Portugal and came to Bolton for our grandsons christening
we checked in no problem room was nice and clean the only thing we never got any toiletries in the 3 days we had one small bar of soap and 1 small bath cream these were never replenished in the 3 days

I think this was very poor for this hotel

My husband and myself only stayed 1 night after theatre visit, but great location for town centre. The hotel was very good, very clean and the staff were very obliging and polite. We had a superb breakfast and our room was lovely with very large comfy bed. We will almost certainly stay there again and would recommend to friends and family.

Friendly staff, clean, looks a bit tired in places. Room air con was broken and room a bit stuffy, clean, comfortable night , breakfast was good but they need to keep up with demand, eggs over cooked and out too long asked for fresh by the time they came out bacon all gone, replaced bacon, beans all gone, then black pudding and on it went, twenty mins to get breakfast. Think they need bigger trays or to keep a better eye on it. It is a holiday inn you get what it says on the tin

I booked into this hotel and made a big mistake because it was not situated near the craft venue I wanted to attend over three days. Having to take taxis back and forward added to my expense significantly.
However I was very happy with the hotel. Staff were pleasant, efficient and attentive. The hotel was clean and the facilities were great. The beds were comfortable and I had a good nights sleep. The room was cold for my liking and there was a bar on the temperature that could be reached in the room. The bar menu was a bit limited but the portions and quality of the food was good. A bit expensive for bar meals.
I would use this hotel again and would not hesitate to recommend it to friends.

We held our wedding here and then stayed for two nights. The rooms were very clean, not the biggest we have stayed in but we were not disturbed by the noise from the other guests or outside. We were on the second floor and some of our guests did mention that they could hear the party from the 1st floor. I was worried about the breakfast because I had read some bad reviews but it was lovely and I could not have asked for more the selection was one of the best I have seen.

Just returned from spending 3 days here on business and felt that I had to write about the service from all the staff. Apesh looked after us and is a credit to the company, the restaurant staff could not of been more helpful and the reception staff always polite. Having stopped in lots of holiday inn's this hotel is Definitely the best and that is down to the staff

Stayed at the hotel for an event which took place there, had an executive room £75 breakfast not included, but they gave 2 bottles of water, 2 orange juice cartons and a chocolate bar free, along with this was a voucher for different rewards, chose the house wine, Merlot, fantastic, but at £19.45 way over-priced. Breakfast ordered on arrival cost £10 each (£14 if you decide in the morning - a bit dear !) breakfast food was OK, quite pleasant surroundings. At our event the bar in the function room was choked most of the evening with only one person serving, needed more staff. £4.95 for a regular wine to me is way over-priced (£6.80 for a large one - let me sit down !!) Staff very friendly, would stay again but maybe not drink in.

Nice and clean. Room was a family room very large and spacious. Polite reception. Good breakfast. Problem with air con in room, reported and got apology. Only had one night visting family, good value for the four of us, beds much better than premier inn.

We've been sending our clients and major suppliers to this local hotel for some time and recently I had to stay as part of a wedding party.

The overall facilities are great, location is ideal for walking out into the centre of town and the duty manager has an excellent attitude.

The cherry on the top is the unlimited English Breakfast - wow!

Excellent service. Staff were very friendly and this stood out for us as a reason to return. Hotel is a little tired however, but would overlook this for the level of service we received.

I have stayed here on previous occasions and expected a high standard and received it from hotel receptionist to breakfast. Breakfast I wouldnt have rated as 5* however. More 4* No choice of eggs all looked fried. No choice of grilled bacon . Nice to have had that option of boiled eggs grilled for us slimmers!! The room for me was a little chilly and it would have been nice to have seen a spare blanket in the wardrobe/store cupboard. Good selection fo teas/coffees in room. Complimentary bottled water would have been nice for those who dont drink tea/coffee.There was a swimming pool, on booking through Trivago this was not made known to me. Having been here before this wasnt an issue. However for those visiting for the first time being aware of the gym/pool facilities would have been helpful. Overall good clean facilities in a good location to motorway. Professional front of house. Just tweak the breakfast, spare blanked and complimentary bottled water and I would have awarded 5*,

We stayed here for an away football match. We arrived late and on arrival when we tried to get in via the car park, a man said "who is it" in a rough unwelcoming manner.
The reception staff were pleasant enough though and the room was of a satisfactory standard.
The food was very good and I would stay here again if we were in the area.

A great stay at the Holiday Inn Bolton. Thank you for making it so comfortable.

The team are first classed could not do enough to help. The hotel is conveniently placed and offers everything required in an HI.

The converted church at the back makes an amazing venue for weddings and functions.

Quite a good city centre hotel. Everything you would expect - good rooms and nicely located for the Town Centre. Typical Holiday Inn features and restaurant, so quite a good standard.

On the negative side, the carpark is beneath the hotel and the spaces are not really large enough for modern cars. I found if I arrived after 6 pm then it could be difficult to find a space.
I wasnt charged for Wifi, but initially a very snooty member of staff told me the rate was £5 per hour. This meant that I basically avoided doing anything in the hotel for the first 3 days of my stay as I thought I was being ripped off.

Dont expect too much from Bolton Town Centre either - it's dire.....

When one thinks of Bolton what comes to mind? Most likely for those unfamiliar with the area, an industrial or post industrial landscape comprising of Victorian buildings.

This is the wrong image to have in mind when visiting this hotel. I found it to be a very convenient city centre hotel, complete with its own car park, that was easy to find in town.

The facilities are what one would expect from Holiday Inn, with comfortable rooms, a hearty breakfast and in this case even a gym in the basement.

What really makes this hotel stand out is the welcome you receive from the staff. Although it was late when I arrived, the welcome from Alicia was genuine, and she came across as really caring about whether or not I would have an enjoyable stay. The welcome was such that it was based on the caring disposition of the member of staff and this is not something that could have been achieved with training.

Credit to this hotel, with the warm welcome received it was worth the trip.

Arrived Friday evening to a very friendly welcome by the reception staff. The room was very comfortable and warm. We went to a wedding reception and arrived back at 12-10am and had a drink in the bar, lovely staff again. Well done for customer service. Had breakfast the next morning, one of the best breakfasts we have had. Well Done Holiday Inn.

or the purpose of my review bias, for the last 12 years I have stayed approximately 100 nights a year in the Intercontinental / Holiday Inn Group chain.
Date of stay 13th May 2014
My ongoing experience of the hotel is as follows:

1) Arrival was NOT straight forward using the Sat Nav (TOM TOM) instructions as the city now has many bus only areas that the Sat Nav tried to take me down. After a couple of circles of the town the hotel was finally located
2) On arrival at the hotel the check in staff (Natalie) was extremely pleasant and friendly. However it was noted as a Gold Priority club member I did not receive a free upgrade (which since Holiday Inn changed their membership programme this year has sadly becoming the norm). I did receive my free wifi voucher and choice of a 500 points voucher (most other Holiday Inn’s only offer 300 points ) or if you wish you may choose the option of a free drink at the bar instead.
3) All area’s including the bedrooms where always well kept, tidy and clean
4) As other travellers have commented this hotel is starting to show some area’s of wear and tear, but I understand a renovation programme is in the planning. My room (room 312) was clean and well maintained.
5) The rooms are what you would expect from a branded Holiday Inn. SEE the photos. As a Gold member normally I receive a free bottle of water and some biscuits or a chocolate bar, but neither was available here.
6) There are two on site free car parks, my advice is to use the outside car park (to the right of the hotel as you enter) as the underground car park to the left is quite tight.
7) Breakfast is an additional fee (£14.95 on the day or £10 booked in advance or voucher purchased at check in) The quality of the breakfast was better than your average Holiday In ; catering from the full English option to fresh fruit salad and yoghurts, sliced cold cuts and cheese, pastries and & fresh un-sliced artisan bread rather than the frozen sliced stuff served elsewhere in the chain
8) I did not use the evening meal service.
9) I used the gym facilities, which where clean, well maintained and air-conditioned but smaller than other Holiday Inn’s( I did not use the pool or the spa)
10) Location, The hotel is located just off the town centre, which was ideally located for my visit
11) Check out, was straight forward and hassle free. (Natalie once again)
In summary the hotel scores 7/10 for an average to good Holiday Inn that just needs some tender loving refurbishment and a few updates.

Friendly staff. Good clean rooms. Restaurant service good and food excellent

Hi All, Just wanted to say a massive thank you to the Holiday Inn in Bolton. I was booked in to stay the weekend of the UK Ironman on the 20th July. Unfortunately due to injury i wont be able to compete. Full refund on my booking. Could not be happier. Strictly speaking it was a pre pay but the management realized the value of great customer service. You have kept a customer and i will be telling everyone what a great decision you made and you are definately top of my list for future bookings. Excellent customer service.