Taylor-Jay joins the team from Principal Estate Management, where she worked for two years as property manager, specialising in residential block management.

In her new role at KWB, Taylor-Jay will be responsible for day-to-day operations, customer and client liaison, managing contractors, supporting scheme managers and business development.

Taylor-Jay said: “I was drawn to KWB because of their people-centred approach to business.

“The team are incredibly passionate about Birmingham - and the people who live and work here; something that, as a proud Brummie, I resonate strongly with.

“This enthusiasm for the city is demonstrated in how they communicate with both customers and clients, as well as the energy they put into creating communities within the properties they manage.”

Born and raised in the Birmingham area, Taylor-Jay grew up in Smethick and went to University College Birmingham (UCB), before settling in Great Barr.

Taylor-Jay continued: “I’m looking forward to building my expertise within new sectors, particularly the independent living sector as this is an area that is expanding rapidly at KWB following our appointment at five new sites over the last few months.

“I am confident that I will bring experience, energy and enthusiasm to the team and am excited about joining KWB at such an exciting period of growth.”

Over the past 12 months, KWB Property Management has expanded its team by 20 per cent and won numerous new clients including Fernleigh Court in Solihull, The Wickets in Burton on Trent, and Walnut Gardens in Kington. In addition to Taylor-Jay’s appointment, Kezia Smart joined the team as Associate Director and Alex Chambers joined as Head of Credit Control. 

Sam Lawrence, managing director at KWB Property Management, said: “It’s been a very successful 12 months for KWB Property Management, and the hard work, quality and expertise from the team during this period has been second to none.

“It’s been wonderful to welcome new clients to our portfolio, as well as building on the services that we offer for existing landlords and developers. I am delighted that this growth has led to some brilliant new appointments within the team.

“Taylor-Jay brings a wealth of experience and great industry connections. She will be a real asset to KWB and I am confident that she will play a key role as we continue to grow.” 

KWB Property Management manages a significant portfolio of commercial properties across Birmingham, Solihull and the wider Midlands, including Regal Property Group, L&G and Tritax.

It is the property management arm of the wider KWB property consultancy which offers a unique body of office and industrial property services and expertise.