Following the successful launch, the team have exceeded expectations. So far, the results have been impressive with increased sales, reduced labour costs, operational efficiencies, increased customer satisfaction and ensured FCA regulatory adherence.
The key lies in successfully training and deploying skilled professionals to support companies in improving service, enhancing operational efficiency, increasing revenues and ensuring compliance adherence.
BRW Consulting manage a wide range of client interactions from the initial product enquiries and account support to ongoing services, renewals and retention campaigns. All staff are trained to meet financial conduct standards, including FCA guidelines and treating customers fairly principles
These new Financial Services clients for BRW Consulting expands their success in the financial services sector with mortgages, motor finance, insurance, credit cards and investments. It also follows on from the successful launch into the health sector in August, this has expanded their existing client base within retail, hospitality and telecommunications.
Brian Wigley, director of BRW Consulting, said: “In conjunction with our Partners at Contact Web, we have successfully launched solutions to address the cost and employment issues raised by the budget changes to national insurance and minimum wages, whilst also offering day to day operation improvements and cost reductions to our clients.
“We are looking forward to expanding our client base in the Financial Services marketplace and looking forward to seeking further improvements and cost reductions for our current and any new clients.
“We are pleased to be working with Contact Web, and we are excited about the future.”
BRW has partnered with Contact Web to deliver best in class outsourcing solutions tailored to drive exceptional business results. With BRW’s decades of experience and deep passion for client success combined with Contact Webs global experience in people and technology solutions this partnership brings together two highly skilled teams committed to helping businesses thrive by delivering outstanding results.
