Local Reviews
In October 2025, M S said about The Personal Agent Stoneleigh
In response to the agent's response received 14.10.25 - Thank you for taking the time to call and discuss. I left this feedback in July25 after it all fell through, and we incurred costs losses and lost a lovely property in a fantastic area. So sentiments were very hot then. It's been a few months since then and its now in the past, so I've changed the review to a mid 3 stars.
This was avoidable, that is us incurring costs because the buyers sat on the process and Estate Agent expertise contracted (you) let it happen. High Street Estate agents keep saying "don't use Purple Bricks, Online Agents, nobody looks after your sale"....look what happened here.
If this issue came out within a few weeks after offer acceptance, we would be disappointed having wasted time searching hard for our onward purchase, but without cancellation fees to Solicitors.
How your inhouse vetting team Ignite passed the buyers, yet they failed at Mortgage Lender stage, again that side of process failed us (the purpose of our fee payable to you upon successful completion). And this all happened a few weeks before Gov.UK relaxed mortgage affordability criteria!!!
It was not meant to be. 2025 was not the year for it to happen for us. Maybe 2026 will be.
I accept you didn't go into contract with us to fail. It's a lesson learnt for us too, we will progress more cautiously in the future.
Thank you again or your response.
Original Post:
TPA Stoneleigh let us down massively. A buyer offered and we accepted, and 5 weeks later after we had our offer accepted, the conveyancing process started. 2 weeks later, the buyer can't afford our property however more puzzling is the buyer has not returned any calls/emails. Speaking to other agents afterwards I am informed our buyers (no longer) provided their affordability nearly £40k less than what we were advertised at and targeting. How did Ignite Financial Solutions (a sister company of TPA) vet this buyer??? Essentially this buyer should have never been put forward to view our property. Even then, after we've accepted their offer, the buyer sat on their mortgage process and so did TPA & Ignite. This should have come out a few weeks after we have accepted their offer, not 7 weeks later after Solicitors have been instructed.
This was avoidable, that is us incurring costs because the buyers sat on the process and Estate Agent expertise contracted (you) let it happen. High Street Estate agents keep saying "don't use Purple Bricks, Online Agents, nobody looks after your sale"....look what happened here.
If this issue came out within a few weeks after offer acceptance, we would be disappointed having wasted time searching hard for our onward purchase, but without cancellation fees to Solicitors.
How your inhouse vetting team Ignite passed the buyers, yet they failed at Mortgage Lender stage, again that side of process failed us (the purpose of our fee payable to you upon successful completion). And this all happened a few weeks before Gov.UK relaxed mortgage affordability criteria!!!
It was not meant to be. 2025 was not the year for it to happen for us. Maybe 2026 will be.
I accept you didn't go into contract with us to fail. It's a lesson learnt for us too, we will progress more cautiously in the future.
Thank you again or your response.
Original Post:
TPA Stoneleigh let us down massively. A buyer offered and we accepted, and 5 weeks later after we had our offer accepted, the conveyancing process started. 2 weeks later, the buyer can't afford our property however more puzzling is the buyer has not returned any calls/emails. Speaking to other agents afterwards I am informed our buyers (no longer) provided their affordability nearly £40k less than what we were advertised at and targeting. How did Ignite Financial Solutions (a sister company of TPA) vet this buyer??? Essentially this buyer should have never been put forward to view our property. Even then, after we've accepted their offer, the buyer sat on their mortgage process and so did TPA & Ignite. This should have come out a few weeks after we have accepted their offer, not 7 weeks later after Solicitors have been instructed.
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In March 2022, Suzanne Spencer-Smith said about Cara Marie
I started with two uneven eyebrows and Cara evened me up and made me feel younger! My teenage daughters were impressed. Cara makes you feel at ease and I would completely recommend her. Thank you Cara
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In March 2022, BATGIRL said about Cara Marie
Cara is a fantastic talented professional.
Has done an amazing job with my eyebrows.
Definitely recommend her and will be continuing with her for future treatments.
Has done an amazing job with my eyebrows.
Definitely recommend her and will be continuing with her for future treatments.
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In March 2022, Max MW said about Cara Marie
Cara made me feel at ease she was very professional calming talked me through what she was doing asked what I wanted and made my brows perfect just how I wanted them!!
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In March 2022, Hollie C said about Cara Marie
Had my brows micro bladed by Cara and I was a tad nervous before hand… Cara put me right at ease and we spoke for a while about what result I wanted … painless, nothing to worry about… and now I don’t need to colour my brows … will be getting a top up if required in a year time for sure - thanks Cara
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In March 2022, Sharon Hay said about Cara Marie
I had micro blading done on my eyebrows with Cara and I am absolutely over the moon with the result. Cara is so professional, helpful and really really friendly, explaining things as she goes along and makes sure you are happy with everything before she actually proceeds. I would highly recommend her and will 100% be going to her again .
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In March 2022, Jenny Harris said about Cara Marie
Can't recommend Cara enough. She is the ultimate professional and a true perfectionist. A true star 🌟
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In August 2022, Shelly Noir said about Cara Marie
Really professional, very relaxed & great results on my eyebrows, eyeliner and lash lift/tint. Looking forward to my next appointment already!
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In September 2022, flynnster2111 gaming said about Cara Marie
Cara is amazing at her brows, she took time to work out the correct shade and shape, really happy with the results. Since having my eyebrows done and Cara has expanded her treatment list, I have been back for Eyelash tint and lift, the best massage I have ever had for my troubled shoulder and my husband said the same thing after his treatment. Amazing! I cannot wait to get my eye liner done.
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In December 2022, JOHN MARTIN said about Cara Marie
Can’t thank Cara enough! I lost my eyebrows and lashes after chemo so it has made such a difference to me. I wanted a subtle natural look and that’s exactly what I got. Cara is a perfectionist takes time to get it right and is so reassuring.
Maureen
Maureen
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