Local Reviews
In March 2025, Kathie D said about Mercure Dunkenhalgh Hotel & Spa
We stayed as a getaway me and hubby for the night and booked through Groupon. We had seen we may have to pay extra £10 to use the pool so phoned ahead and spoke to Samuel who said as a Groupon voucher we didn't have to pay extra, that was good to know! We arrived to a beautiful setting, the grounds, the castle, amazing! it felt very special to be there. We checked in with Samuel and it was lovely to meet him and booked our table for evening meal (part of the deal). He took our cases and led us to our room. He informed us we had slippers, robes and a mini bar all included. The room was huge and spotlessly clean! the bed was definitely Queen Anne size and soft cotton bedding. There was a mini bar, although no alcohol had water and juices, which was a real bonus as we put our milk in the fridge! There were tea and coffee making facilities, a huge television, the whole set of freeview channels and the bathroom was beautiful and clean with lit mirror and walk-in shower. We unpacked and felt very comfortable. We were so relaxed we didn't use the leisure facilities so can't comment on them. Being so relaxed we were running late for dinner so phoned reception and asked if we could put our table back 20 mins which was agreed. We entered the restaurant and on giving name and room number were greeted by the lady with "you're late!", which I explained we had phoned down and changed the time and was told "well it wasn't told to me!" with that the lady then told us our deal had "changed" and instead of the meal being included as we had paid for it, we now were given a voucher for up to £25 per person towards food. I argued this and said we had paid for food in the deal upfront and would be happy to go to the room and provide her with the paperwork but she declined and led us to a table. We asked if we could order drinks and she said she would come back and take our order. We waited 20 mins and then she came with a wine menu but we ordered lager. We then waited a further half an hour and a different young lady came to take our food order. I have to say that even though we had a near hour wait for drinks or food on going into the restaurant the food did not disappoint. It was amazing!! The presentation, the taste and even though a selective menu for Groupon it was gorgeous food!! Sometimes you are made to feel a bit different to the normal menu when not on a Groupon but this was superior food!!! We then decided we would like to take our desserts in a “doggy bag” but because Hubby was having a warm dessert with ice cream the Chef didn’t want it to be all melted and so arranged for the lovely young lady in restaurant to accompany us to our room with our desserts on a tray for us to eat at our leisure in the room! Wow, that was a lovely gesture and was not expected! I didn’t get the name of the lovely girl who served us, but know she is studying her A-levels at present and have to say she was so friendly, pleasant and well mannered. She is an absolute asset to the hotel. Overall we thoroughly enjoyed our stay at the hotel and would definitely go again, this time having a walk around the grounds and enjoying the night away from all the stress of life! I do think the front of house in the restaurant and the time from sitting to being served food could be a little better but all in all, it hasn’t put us off and we look forward to visiting again!
Source: tripadvisor.co.uk
In March 2025, mark O said about Mercure Dunkenhalgh Hotel & Spa
So I went here for a fitness event the hotel staff were all accommodating, rooms were all clean and as we arrived it looked so glamorous like we were staying in a castle. It felt luxurious and well worth the money can’t wait to book for our next event in October.
On a side Jess was definitely the hostess with the mostess all our requests were accommodated for.
Don’t walk run to book your next stay!!!
On a side Jess was definitely the hostess with the mostess all our requests were accommodated for.
Don’t walk run to book your next stay!!!
Source: tripadvisor.co.uk
In March 2025, Deborahpercy said about Mercure Dunkenhalgh Hotel & Spa
I attended the Zumba event and stayed over the night before. Check in was quick and the receptionist was really helpful and friendly.
I stayed in an executive room which was large and very clean the bed was extremely comfortable and the room temperature was perfect.
I had dinner in the restaurant the food was amazing and the servers were really professional and knowledgeable.
Breakfast was also a feast with so many options.
I visited the spa and pool very relaxing atmosphere.
A big shout out to the cleaners who kept the toilets spotless throughout the day considering the volume of people using them.
Finally a big thank you to Jess who was the perfect host.
I would definitely stay here again.
I stayed in an executive room which was large and very clean the bed was extremely comfortable and the room temperature was perfect.
I had dinner in the restaurant the food was amazing and the servers were really professional and knowledgeable.
Breakfast was also a feast with so many options.
I visited the spa and pool very relaxing atmosphere.
A big shout out to the cleaners who kept the toilets spotless throughout the day considering the volume of people using them.
Finally a big thank you to Jess who was the perfect host.
I would definitely stay here again.
Source: tripadvisor.co.uk
In March 2025, John f said about Mercure Dunkenhalgh Hotel & Spa
Cheap deal for a reason
Very run down hotel.
Room was clean, bed was very hard and uncomfortable, shower was cold.
Food was average for the price, the staff got our food order wrong but still charged us for the wrong food on checkout.
Spa, was ok but nothing special.
Reception staff on checkout with very poor English who at first tried to charge me for the wrong room, then I was over charged for food I didn’t have.
Mostly all staff were friendly.
Very run down hotel.
Room was clean, bed was very hard and uncomfortable, shower was cold.
Food was average for the price, the staff got our food order wrong but still charged us for the wrong food on checkout.
Spa, was ok but nothing special.
Reception staff on checkout with very poor English who at first tried to charge me for the wrong room, then I was over charged for food I didn’t have.
Mostly all staff were friendly.
Source: tripadvisor.co.uk
In March 2025, chrisbucha said about Mercure Dunkenhalgh Hotel & Spa
The room was spacious and very clean. The buffet breakfast was plentiful. Very friendly staff and a good location. We did not use the spa due to time limitations. The hotel has a very comfortable and welcoming bar. Would highly recommend this hotel.
Source: tripadvisor.co.uk
In March 2025, David L said about Mercure Dunkenhalgh Hotel & Spa
I visited the spa section of the hotel for an Ishga full body massage. The spa receptionist was friendly and welcoming and the waiting area is large and airy. After having been led through a rabbit warren to get to the massage area (I would not like to attempt to find my way drunk or in the dark!), the room was spacious, clean, and provided a very relaxing environment. The masseuse (Alysha) was very respectful and attentive. She gave me an excellent massage, especially my arms and legs which could not have been better.
This was my second full body massage here and both times I have left feeling much more relaxed and stress free than when I arrived. Would definitely recommend.
This was my second full body massage here and both times I have left feeling much more relaxed and stress free than when I arrived. Would definitely recommend.
Source: tripadvisor.co.uk
In March 2025, Cael F said about Mercure Dunkenhalgh Hotel & Spa
Enjoyed my stay,nice place could do with few updates here and there but so could many other hotels. mainly booked because It had spa facilities on site,which is great after a long day in work. they were very clean decent size, i can’t say anything about the food there as I ate out most days, but food looked nice overall good experience would stay again.
Source: tripadvisor.co.uk
In March 2025, Jet46449393763 said about Mercure Dunkenhalgh Hotel & Spa
good staff service great variety of things to do some things are expensive so i wouldnt have a long stay there but there is shops only a 20 minute walk away, really enioyed the restaurant and bar and the pool and sauna area also. i would recommend this hotel
Source: tripadvisor.co.uk
In March 2025, Sandra H said about Mercure Dunkenhalgh Hotel & Spa
The room was spacious, nicely decorated with a modern bathroom. If a lift is important to you then you need to check you are in the newer part of the hotel where there is the only lift.
The staff were all very pleasant and helpful. I have a gluten free diet which was accommodated very well.
The staff were all very pleasant and helpful. I have a gluten free diet which was accommodated very well.
Source: tripadvisor.co.uk
In April 2025, Itai L said about Mercure Dunkenhalgh Hotel & Spa
Enjoyed my stay,nice place could do with few updates here and there especially the entrance. Mainly booked for mothers day because It had spa facilities on site,which is great for relaxation. The rooms were very clean decent size, the food was nice but could do with more choices on the menu. Overall good experience would stay again.
Source: tripadvisor.co.uk