Local Reviews
In February 2025, Alison H said about Mercure Dunkenhalgh Hotel & Spa
My sister and I booked a 2 night spa break package. Lovely big room with 2 double beds. Housekeeping team helped us with an issue and left us a treat of complimentary drinks.
Ann at Spa reception was fab and made us very welcome. All the staff in the Spa café area were also lovely, except one female on Sunday afternoon. Sadly she stood out due to her curt manner and unprofessional approach when speaking to staff member and a customer.
I received 2 top notch treatments from Sarah, the best I've ever had here or anywhere else. My sister was unlucky on Sunday and received her treatment with an agency lady who was well below standard. However, her Monday's treatment was great - delivered by an experienced member of the spa staff who's name I missed.
All in all a relaxing, self indulgent break, made special by some dedicated staff.
Ann at Spa reception was fab and made us very welcome. All the staff in the Spa café area were also lovely, except one female on Sunday afternoon. Sadly she stood out due to her curt manner and unprofessional approach when speaking to staff member and a customer.
I received 2 top notch treatments from Sarah, the best I've ever had here or anywhere else. My sister was unlucky on Sunday and received her treatment with an agency lady who was well below standard. However, her Monday's treatment was great - delivered by an experienced member of the spa staff who's name I missed.
All in all a relaxing, self indulgent break, made special by some dedicated staff.
Source: tripadvisor.co.uk
In February 2025, Zara Z said about Mercure Dunkenhalgh Hotel & Spa
We always come back here, the beds are super comfy, we love the hotel, and big shout out to the restaurant staff Amanda, Chloe, Arica, David and Danielle who are super helpful. Special mention to Amanda who always looks after us and goes that extra special mile and is very helpful. And the restaurant manager Azis who is super friendly x
Source: tripadvisor.co.uk
In February 2025, Janet S said about Mercure Dunkenhalgh Hotel & Spa
Have over the years used the hotel many times but this time very disappointing. The radiator was broken in the room and they brought a plug in heater which took ages to warm the room up . I was surprised to be charged 10 pounds to use the pool most 4 star hotels with the pool facility don't charge . I was with my 9 year old granddaughter and was told I must be in the pool with her as this was hotel policy . This policy is obviously not enforced as there were children in the pool and their adults were not even in the pool area let alone in the pool. I must say we had no problems with the staff and the food at lunch and the evening meal were good and value for money
Bit of a pedantic thing but the answerphone
with the options on doest even pronounce the hotels name correctly. .
As a resident of Clayton le moors I hope things improve .
Bit of a pedantic thing but the answerphone
with the options on doest even pronounce the hotels name correctly. .
As a resident of Clayton le moors I hope things improve .
Source: tripadvisor.co.uk
In February 2025, Janet L said about Mercure Dunkenhalgh Hotel & Spa
Lovely hotel , food nice , very nice setting , room very clean , staff very nice , we had a lovely meal in the restaurant, will go here again as it so nice , the hotel is in a nice position and was not noisy , we stayed for one night , enjoyed a look around , we did not use the spa or pool , but it looked very nice
Source: tripadvisor.co.uk
In February 2025, Louhod3 said about Mercure Dunkenhalgh Hotel & Spa
Enjoyed the bar experience in the Cameo area. Lovely decor and nice atmosphere. Friendly and welcoming bar staff offered us table service as well. Young man called Henry was very helpful with the wine choice and looked after us making us feel very welcome.
Source: tripadvisor.co.uk
In February 2025, Andrew L said about Mercure Dunkenhalgh Hotel & Spa
Away from the bar and restaurant areas the hotel and room decor is a bit tired and shabby in places and in need of freshening up. Our room hadn't been cleaned very well (dusty surfaces and smudges on the mirror)
Of note the gym is very well equipped with free weights and machines.
We stayed for one night, our evening meal was excellent with good quality food and the staff were friendly, welcoming and approachable.
Of note the gym is very well equipped with free weights and machines.
We stayed for one night, our evening meal was excellent with good quality food and the staff were friendly, welcoming and approachable.
Source: tripadvisor.co.uk
In March 2025, Kate M said about Mercure Dunkenhalgh Hotel & Spa
Really the hotel deserves a four star review but we've given five because of the excellent service and welcoming attitude of the staff. In particular Becky on Reception and Aziz in the bar and at breakfast went out of their way to be extremely helpful. We (six friends) visit this hotel every year for a swim, dinner, overnight stay and breakfast. It is excellent value, comfortable, clean and well facilitated .
Source: tripadvisor.co.uk
In March 2025, Ken A said about Mercure Dunkenhalgh Hotel & Spa
Room was clean and spacious. Staff were so attentive, special thanks to Sam, Sara, Aziz and Amy. Seems unfair to only list names we can remember all staff were helpful and courteous. The menus offered were extensive and food was delicious. When needed meals were adjusted to our pallete.
Source: tripadvisor.co.uk
In March 2025, Gill P said about Mercure Dunkenhalgh Hotel & Spa
I had the most wonderful back, shoulders and neck massage followed by a head massageby Sarah...I will definately be seeing Sarah and the team again...Thank you so much for a wonderful experience. Sarah was very friendly and approachable and she didn't mind me askung the all sorts of questions..Sarah then toldme about the products that she had used
Source: tripadvisor.co.uk
In March 2025, Crumbleholme said about Mercure Dunkenhalgh Hotel & Spa
This is a very impressive 16 cent. building. The staff were excellent and could not do too much for us. Special mention to Aziz for his help, thank you.
Some rooms are very far awsy from reception. And cold in winter. We would have spent more time in the bar but it was sooo cold.
Some rooms are very far awsy from reception. And cold in winter. We would have spent more time in the bar but it was sooo cold.
Source: tripadvisor.co.uk