Local Reviews
In January 2023, Guide793766 said about Mercure Dunkenhalgh Hotel & Spa
Excellent kind warming staff. After a lengthy stay at this beautiful hotel Mary and sharon want to say a massive Thankyou to all the kind excellent staff at this hotel special thanks to Hope Lenny Paula Vilma melody Ann Marie Timmy Aziz in the breakfast restaurant Thankyou we will miss you all thankyou to Sara James chris Amanda Denise Olivia Joseph Edwina Neil Amy Nicola Jess Sadie Vanessa Krishna who all go above and beyond their duties you have all been so very kind and not forgetting Alison and Elsa and all the housekeepers who work so hard excellent staff excellent hotel lovely memories thankyou Mary and sharon xxx
Source: tripadvisor.co.uk
In January 2023, Sue said about Mercure Dunkenhalgh Hotel & Spa
Fergus and team went above and beyond to ensure our conference was a huge success. From housekeeping to front of house, everyone was so helpful and nothing was too much trouble. The attention to detail was exceptional and this showed through across all areas. The catering whether breakfast, lunch or dinner for 200 delegates was superb and always hot.
They took the stress out of all of the organisational and operational aspects and were all just so lovely to work with. Would have no hesitation in recommending them.
They took the stress out of all of the organisational and operational aspects and were all just so lovely to work with. Would have no hesitation in recommending them.
Source: tripadvisor.co.uk
In February 2023, Laura said about Mercure Dunkenhalgh Hotel & Spa
Booking an entire hotel (except for the Spa) for our annual 3 day conference was always going to raise concerns, especially with over 300 delegates attending. Some arriving for one day, some for 3 nights, including various breakfast, lunches and dinner requests. Fergus and his fabulous team proved it was more than possible and exceeded all expectations.
I can't praise the hotel and staff enough for making it extra special, they went above and beyond, working all day and through the night to make sure everyone was comfortable and welcome.
I would happily stay here for one night in a couple (and enjoy the spa) and strongly consider holding a future conference here.
Bravo team Mercure Dunkenhalgh for making our Conference a huge success in all accounts!!
I can't praise the hotel and staff enough for making it extra special, they went above and beyond, working all day and through the night to make sure everyone was comfortable and welcome.
I would happily stay here for one night in a couple (and enjoy the spa) and strongly consider holding a future conference here.
Bravo team Mercure Dunkenhalgh for making our Conference a huge success in all accounts!!
Source: tripadvisor.co.uk
In February 2023, Josephine R said about Mercure Dunkenhalgh Hotel & Spa
Came for a birthday celebration on the 1 night reviver deal. Our trip to the spa was lovely. Dan was really helpful and made sure we had everything we needed. He was very friendly and very knowledgeable about the products used in the treatments. He really did everything he could to make our visit exceptional.
Source: tripadvisor.co.uk
In February 2023, Fother said about Mercure Dunkenhalgh Hotel & Spa
Firstly Al say the cameo restaurant is excellent manager Shailesh tended to my ladies fish and nut allergy very well and unlike a lot of places she was allowed something she liked of all 3 courses staff lovey and very attentive.large rooms general nice place to stay had a full body massage witch was very professional. Therese is parts of the hotel that are need a little attention if you wanted to be fussy but never bothered us . The worse bit was the males changing rooms shut down so no mail toilets or lockers on pool or spa .but over all great value lovely food big rooms nice buffet breakfast would deffo return next year
Source: tripadvisor.co.uk
In February 2023, Patricia H said about Mercure Dunkenhalgh Hotel & Spa
The hotel still retains its former stately home ambience. From the moment we arrived Amy the receptionist was friendly and helpful. The rooms were comfortable. The restaurant was lovely and cozy and the 3 course evening meal was fantastic with all the staff efficient and friendly, even though it was an extremely busy night. Olivia served our table and she was professional and efficient. Overall a wonderful stay.
Source: tripadvisor.co.uk
In March 2023, Firebird S said about Mercure Dunkenhalgh Hotel & Spa
All the staff from reception, waiter and waitresses and also housekeeping were helpful and friendly. Only one niggle - the pool and jacuzzi were a tad cold - but did not spoil our stay. A big thank you to all for a relaxing stay.
Source: tripadvisor.co.uk
In March 2023, Marina K said about Mercure Dunkenhalgh Hotel & Spa
The staff are the saviour of this hotel.
Some parts after the lock down refurb are really lovely.
The bar area, restaurant & furnishings etc.
However, some parts are just dreadful.
Little touches like at least hanging drapes properly in the windows of public corridors, instead of half on off the rail, clearly displays a total lack of attention to detail or lack of concern.
Paint peeling off walls, doors, sills, ceilings.
Totally appreciate the building is a listed building and in desperate need of work in some areas, and must need £100s of £1000s spending on it.
But dependent on where you are allocated, is dependent on what quality you get.
Our room was great, but clearly part of the refurb.
Some rooms however, clearly weren't.
Breakfast was plentiful, tasty, and enjoyable.
Staff absolutely fantastic & can't do enough.
The spa....errrrm...no.
Not for me.
Cold pool
Cold Jacuzzi
Cloudy water in pool
Didn't feel clean.
Lovely seating area as you go in.
But nothing relaxing about it at all, bright lights & chaotic.
This was a weekend though so probably quieter in week.
Would I stay again?
Yes.
But for such a beautiful building so worthy of being ' loved ' I can only hope further investment continues.
Big shout to the staff again though as you are a great team and couldn't have been more helpful.
Some parts after the lock down refurb are really lovely.
The bar area, restaurant & furnishings etc.
However, some parts are just dreadful.
Little touches like at least hanging drapes properly in the windows of public corridors, instead of half on off the rail, clearly displays a total lack of attention to detail or lack of concern.
Paint peeling off walls, doors, sills, ceilings.
Totally appreciate the building is a listed building and in desperate need of work in some areas, and must need £100s of £1000s spending on it.
But dependent on where you are allocated, is dependent on what quality you get.
Our room was great, but clearly part of the refurb.
Some rooms however, clearly weren't.
Breakfast was plentiful, tasty, and enjoyable.
Staff absolutely fantastic & can't do enough.
The spa....errrrm...no.
Not for me.
Cold pool
Cold Jacuzzi
Cloudy water in pool
Didn't feel clean.
Lovely seating area as you go in.
But nothing relaxing about it at all, bright lights & chaotic.
This was a weekend though so probably quieter in week.
Would I stay again?
Yes.
But for such a beautiful building so worthy of being ' loved ' I can only hope further investment continues.
Big shout to the staff again though as you are a great team and couldn't have been more helpful.
Source: tripadvisor.co.uk
In March 2023, philb92 said about Mercure Dunkenhalgh Hotel & Spa
Unfortunately we only stayed one night on the way home. We received a very warm and efficient welcome and were allocated room 210 which was large and well decorated (although two prints on the bedroom wall were a bit like the end of the world). The bathroom was a decent size with a good shower and lots of hot water. The bed was very comfortable but the pillows were, for me, most uncomfortable, but we had a good night's sleep. The evening meal was very good and the service was excellent.
Breakfast had a very good choice of food available and the hot items were well cooked. The breakfast service was overseen by Aziz who was very welcoming and very good at his job. The only slight problem is that some rooms are a long way away from the dining room and residents have to negotiate some very cold and draughty corridors although the bedrooms and public rooms were well heated. Would certainly stop here again, we enjoyed the peace and quiet.
Breakfast had a very good choice of food available and the hot items were well cooked. The breakfast service was overseen by Aziz who was very welcoming and very good at his job. The only slight problem is that some rooms are a long way away from the dining room and residents have to negotiate some very cold and draughty corridors although the bedrooms and public rooms were well heated. Would certainly stop here again, we enjoyed the peace and quiet.
Source: tripadvisor.co.uk
In March 2023, Sue M said about Mercure Dunkenhalgh Hotel & Spa
The Mercure Dunkenhalgh (apparently, the gh is pronounced "sh") is near Clayton-le-Moors and Accrington, but you would need to get a minicab to either of them if you are of a certain age, as, for us, too far to walk. The old part of the hotel is quite beautiful and it has a large annexe, where our bedroom was situated. Our room was large and comfortable. The only complaint about the annexe would be that the doors are VERY noisy when shut and it gives you quite a jump every time someone enters or exits their room. The bar is quite dark and dominated by a TV, but the sound is low, so, if you can avoid looking at the screen, not too much of a problem. At weekends, they can have weddings, charity events, hen nights (wow, those girls can shriek!), birthday parties, etc., so, if you don't like noise, I would suggest visiting during the week. There was a charity event on the Saturday night we were there, for which they had a music licence until 1 a.m. and then fireworks! I have to say though that I put my earplugs in and it didn't greatly bother me. Apparently, they have a lot of football teams staying there and, indeed, Wigan Athletic FC were there on the Friday night we were there - lovely chaps and no trouble at all (I think the team went to bed early, in preparation for their match against Burnley the next day). The food is OK - could be warmer at times. Now for the big plus - all the staff are wonderful, from the bar staff to the excellent restaurant staff. They are all kind, friendly and can't do enough to please/accommodate even the most demanding guest! Special thanks to the lovely Krishna and Aziz - two lovely gentlemen.
Source: tripadvisor.co.uk