Local Reviews
In January 2023, Holidaymaker9 said about Mercure Dunkenhalgh Hotel & Spa
Booked a last minute overnight stay and so glad we did. Arrived early room ready which meant we had a little longer in the spa. Robes and slippers provided in the room, room decor great, everything we needed. The visit to the spa was excellent with everything clean & tidy, only downside was the ladies changing rooms being renovated so we all had to share a bedroom to get changed, when we left the spa I went back to my room in my robe. Deal came with a 2 course evening meal and complimentary bottle of prosecco. Food and service was very good and we couldn't fault anything. Breakfast the following morning again no faults, excellent buffet choice & hot food. All in all an excellent stay, yes there were some renovation works in and around the hotel which is the only reason i didn't give 5* at this particular time
Source: tripadvisor.co.uk
In January 2023, kimberleyfoxhall said about Mercure Dunkenhalgh Hotel & Spa
Stayed here on 6th jan for 2 nights and honestly couldn't fault the hotel beautiful place despite the scaffolding i cant see why people would moan about this when its being done to make the place nicer as its an old building so to be expected staff and rooms were amazing food was great and the spa treatments were wonderful highly recommend staff even went the extra mile and gave me a free glass of bubbly for my birthday and an unexpected surprise of my partner proposing we got a glass of bubbly to celebrate pool was nice and warm as were the rooms will def be returning for another beautiful stay here thanks special shout out to shailesh who served us in the evening lovely service all round :-) be seeing you again kim and stew
Source: tripadvisor.co.uk
In January 2023, burnle1 said about Mercure Dunkenhalgh Hotel & Spa
We've just had a two night break away, bed,breakfast and evening meal, what a lovely stay we've loved every minute of it the staff was all very pleasant and helpful,
The facilities was spot on we used the gym , pool & sauna all lovely, the only downfall was the jacuzzi wasn't warm it was part of the pool , the ladies changing rooms were being renovated but suitable rooms was available for us to use ,
Our room was a good size with everything we needed, cleaned daily .
The restaurant was pleasant & friendly staff , the food was excellent & good selection on the menu, the bar area was very nice area to sit & relax after our evening meal .
I'd highly recommend staying here its been a lovely little break away .
The facilities was spot on we used the gym , pool & sauna all lovely, the only downfall was the jacuzzi wasn't warm it was part of the pool , the ladies changing rooms were being renovated but suitable rooms was available for us to use ,
Our room was a good size with everything we needed, cleaned daily .
The restaurant was pleasant & friendly staff , the food was excellent & good selection on the menu, the bar area was very nice area to sit & relax after our evening meal .
I'd highly recommend staying here its been a lovely little break away .
Source: tripadvisor.co.uk
In January 2023, Jeremy Beatty said about Mercure Dunkenhalgh Hotel & Spa
Used the pool and spa on 9/1/23. Staff were great, organised and friendly. The treatments we had booked were good too, and prices reasonable.
However, the leisure club as a whole desperately needs a refurb: changing rooms in poor condition, lots of the chrome work rusty, mosaic tiles missing round the pool. A real shame as it's in a great spot and offered a good product for us wanting a half day spa experience. Is there a timescale for upgrading the site? Thanks
However, the leisure club as a whole desperately needs a refurb: changing rooms in poor condition, lots of the chrome work rusty, mosaic tiles missing round the pool. A real shame as it's in a great spot and offered a good product for us wanting a half day spa experience. Is there a timescale for upgrading the site? Thanks
Source: tripadvisor.co.uk
In January 2023, rlf2018 said about Mercure Dunkenhalgh Hotel & Spa
We stayed here for 5 nights in January. Overall we were very pleased with our stay and thought it was good value for money. The room was very spacious and we enjoyed the gym, pool and spa facilities.
All of the staff we encountered were very friendly. They were very quick to resolve a problem with our shower drain.
We were however disappointed with the food at lunch time which we ordered twice. On both occasions only select parts of the menu were available: sandwiches and side dishes.
The first time we ordered ploughman’s sandwiches - described as gammon, cheddar and pickle sandwiches with crisps. What arrived was grated plastic cheese mixed with pickle. When we questioned what had arrived they prepared it again but just added a slice of ham. Not exactly as described..
The second time we all ordered two side dishes at £5 each: chicken wings and a Greek-style salad.
After about 20 mins the chef came out and said he couldn’t do the Greek salad. We asked what other salads he could do to which he replied he could do a Caesar salad so we agreed to go with that. The food arrived and it was pleasant. However what was not so pleasant was the bill that arrived afterwards! To our dismay they had charged us £13 for the Caesar salad which was nothing more than leaves, 2 croutons and some shavings of Parmesan. We were never informed of the cost difference and reluctantly had to pay £18 instead of £10 each for our lunch.
This experience really did put a dampener on our stay I’m not sure I would return.
All of the staff we encountered were very friendly. They were very quick to resolve a problem with our shower drain.
We were however disappointed with the food at lunch time which we ordered twice. On both occasions only select parts of the menu were available: sandwiches and side dishes.
The first time we ordered ploughman’s sandwiches - described as gammon, cheddar and pickle sandwiches with crisps. What arrived was grated plastic cheese mixed with pickle. When we questioned what had arrived they prepared it again but just added a slice of ham. Not exactly as described..
The second time we all ordered two side dishes at £5 each: chicken wings and a Greek-style salad.
After about 20 mins the chef came out and said he couldn’t do the Greek salad. We asked what other salads he could do to which he replied he could do a Caesar salad so we agreed to go with that. The food arrived and it was pleasant. However what was not so pleasant was the bill that arrived afterwards! To our dismay they had charged us £13 for the Caesar salad which was nothing more than leaves, 2 croutons and some shavings of Parmesan. We were never informed of the cost difference and reluctantly had to pay £18 instead of £10 each for our lunch.
This experience really did put a dampener on our stay I’m not sure I would return.
Source: tripadvisor.co.uk
In January 2023, mattstylux said about Mercure Dunkenhalgh Hotel & Spa
This was the second time we have stopped here. A great break away and a fantastic spa to truly relax. Staff are amazingly friendly and can't do enough to help or smile in your direction. Massive special thanks to Aziz, you were amazing and very character in so many ways. You made us all smile. Thank you so much.
Source: tripadvisor.co.uk
In January 2023, Rob H said about Mercure Dunkenhalgh Hotel & Spa
Stayed here for a couple of weeks as working in the area. The rooms are comfortable and the evening meals and breakfast are good. All of the staff have been friendly and accommodating. Sara who works in the bar and restaurant seemed to go the extra mile to make everyone feel welcome.
Source: tripadvisor.co.uk
In January 2023, Chris C said about Mercure Dunkenhalgh Hotel & Spa
All the staff are great but particularly so is Sara in the restaurant/bar. Sara makes the best Old Fashioned cocktails I’ve ever had - she also made the experience so, so great. Ive stayed about 10 nights now, i love this place and can’t wait to come back again!
Source: tripadvisor.co.uk
In January 2023, TJ said about Mercure Dunkenhalgh Hotel & Spa
We held our wedding at the venue a few months ago, The process leading up to the day, was managed well with the hotel, including people booking rooms in our party and obtaining a hoist for one of the rooms
This made the experience for our guests stress free and enjoyable and I am aware some have returned since the wedding
We would like to pass on our special thanks to a few members of the team as well as everyone else who was friendly and aided when needed
Firstly Edwina was simply superb, from ringing on her day off to go through the day and answering questions, to the day itself where she made it so relaxed and stress free for us and our party, we can never thank Edwina enough for this, she is a credit to the hotel not only is she a wonderful employee but also a wonderful person.
Secondly, Aziz who was running the restaurant area. Aziz remembered us from previous visits and looked after us and our party, especially one family where one person had suffered a stroke and had mobility issues and there son was in a wheelchair, he ensured that they were placed in the hotel where there was extra space and ensured that breakfast was specially made for the disabled member of the party, again this made the stay for this family stress free and more enjoyable.
Thirdly, there was a member of the waiting team, that dealt with my family and the family with the disabled adult in the wheelchair, I'm told he had a scouse accent and may have been called Harry. He helped both families with there mobility issues, including pushing the wheelchair back to the room and helping some of the family with mobility issues supporting them back to the room also.
Lastly but not least, was Chris, who worked the bar for our wedding reception, the hotel bar afterwards and then the night after also. Everyone complimented on how he was with everyone how he interacted with the party and how helpful he was.
All 4 went above and beyond and were a credit to the hotel alongside everyone else
Thank you again for making our day extra special and to everyone who played a part in our day
This made the experience for our guests stress free and enjoyable and I am aware some have returned since the wedding
We would like to pass on our special thanks to a few members of the team as well as everyone else who was friendly and aided when needed
Firstly Edwina was simply superb, from ringing on her day off to go through the day and answering questions, to the day itself where she made it so relaxed and stress free for us and our party, we can never thank Edwina enough for this, she is a credit to the hotel not only is she a wonderful employee but also a wonderful person.
Secondly, Aziz who was running the restaurant area. Aziz remembered us from previous visits and looked after us and our party, especially one family where one person had suffered a stroke and had mobility issues and there son was in a wheelchair, he ensured that they were placed in the hotel where there was extra space and ensured that breakfast was specially made for the disabled member of the party, again this made the stay for this family stress free and more enjoyable.
Thirdly, there was a member of the waiting team, that dealt with my family and the family with the disabled adult in the wheelchair, I'm told he had a scouse accent and may have been called Harry. He helped both families with there mobility issues, including pushing the wheelchair back to the room and helping some of the family with mobility issues supporting them back to the room also.
Lastly but not least, was Chris, who worked the bar for our wedding reception, the hotel bar afterwards and then the night after also. Everyone complimented on how he was with everyone how he interacted with the party and how helpful he was.
All 4 went above and beyond and were a credit to the hotel alongside everyone else
Thank you again for making our day extra special and to everyone who played a part in our day
Source: tripadvisor.co.uk
In January 2023, Enid T said about Mercure Dunkenhalgh Hotel & Spa
We arrived as premier members early afternoon but there was no chance of any treatments in the spa. We were told we should book 4 weeks in advance. We only booked the room last week. Very disappointed that we couldn’t get any form of treatment at all.
Shailesh in the restaurant made our anniversary meal very special. He deserves a special mention. Went above and beyond to make our evening extremely notable. He even procured for an AF non-drinker a very elegant blue AF cocktail !
Shailesh in the restaurant made our anniversary meal very special. He deserves a special mention. Went above and beyond to make our evening extremely notable. He even procured for an AF non-drinker a very elegant blue AF cocktail !
Source: tripadvisor.co.uk