Local Reviews
In September 2022, hyarwood2001 said about Mercure Dunkenhalgh Hotel & Spa
Myself and husband had a wonderful day at the spa... thanks to Caitlin in particular who did a fabulous massage and facial... loved it! We will definitely be returning to use the facilities in the future.
Source: tripadvisor.co.uk
In September 2022, seamuscoolcat said about Mercure Dunkenhalgh Hotel & Spa
We recently held our annual sales conference here and it was outstanding. We had circa 110 people attending the event and literally every person was raving about the venue (and we're a hard to please bunch!)
The bedrooms were excellent - large and spotlessly clean. We had breakfast, lunch and dinner across the 2 days with one of the dinners a gala dinner. The food was unbelievably good - considering it was for so many people, there was a large choice and it was cooked to perfection. Throughout the day there were numerous members of staff on hand to help us - they couldn't do enough to help us and were super friendly and efficient. Special shout out to Lisa who was my main contact over the 2 days and made sure everything went without a hitch. Finally - the people who work here look genuinely happy at their work. It's been a tough old few years in the hospitality industry and it's so good to see hotels getting back to normal and people that are enjoying their work and therefore happy to help in any way they can.
The bedrooms were excellent - large and spotlessly clean. We had breakfast, lunch and dinner across the 2 days with one of the dinners a gala dinner. The food was unbelievably good - considering it was for so many people, there was a large choice and it was cooked to perfection. Throughout the day there were numerous members of staff on hand to help us - they couldn't do enough to help us and were super friendly and efficient. Special shout out to Lisa who was my main contact over the 2 days and made sure everything went without a hitch. Finally - the people who work here look genuinely happy at their work. It's been a tough old few years in the hospitality industry and it's so good to see hotels getting back to normal and people that are enjoying their work and therefore happy to help in any way they can.
Source: tripadvisor.co.uk
In September 2022, Shahzad said about Mercure Dunkenhalgh Hotel & Spa
We enjoyed a one night stay in the Prestige rooms with our daughter and son in law. The highlight of our stay was a wonderful dinner at the restaurant. Our waiter Shailesh was very attentive, he went the extra mile to make sure our meal was special. He explained the menu and which options we could have as we have a halal diet, which was very much appreciated. Shailesh is a credit to the team! The quality and presentation of the food was excellent also. We would definitely return!
Source: tripadvisor.co.uk
In September 2022, Jo Williams said about Mercure Dunkenhalgh Hotel & Spa
We travelled from Liverpool for a night away, as we were child free for some us time on arrival ,all looked ok and smooth check in. We went to room 505 Executive room and in our walk there the corridor was a little tired . Our room was Very spacious,bed was very hard and made my hips hurt and mould in the shower also the shower head was knackered. The evening 3 course meal was lovely also the breakfast was nice also,although our coffee they served was cold!!. Bar area was nice just missing some background music. Drinks we bought a double vodka and double Makers Mark and came to 19.90 🙄. We enjoyed our stay but wanted to write a review of how we found it. ..Mr & Mrs Williams
Source: tripadvisor.co.uk
In September 2022, kmck01 said about Mercure Dunkenhalgh Hotel & Spa
Booked Travelzoo deal, and having stayed here several times before was confident in the knowledge that it would be good, but not as good as it turned out to be.
Check-in very friendly. The refurbished Superior room was spacious room and bathroom, clean, robes & slippers, Nespresso coffee machine, biscuits, fridge. Very good. Superbly comfortable king size bed.
Onto the restaurant, both evenings we chose the fish of the day, bream, then bass, both cooked to perfection, moist flesh with a crispy skin. Varied vegetables equally perfect. Breakfast choice was excellent with food replenished quickly. Missed mushrooms though.
As for the staff Sara in the restaurant was very professional in dealing with a very awkward customer, and her service elsewhere was courteous, professional, and friendly. Also have to mention Timmy who was very friendly, helpful too with a grin all the time.
Enjoyable 10/15 walk into Rishton, and along the Hyndburn canal, over the motorway towards Church, and back.
Superb break.
Check-in very friendly. The refurbished Superior room was spacious room and bathroom, clean, robes & slippers, Nespresso coffee machine, biscuits, fridge. Very good. Superbly comfortable king size bed.
Onto the restaurant, both evenings we chose the fish of the day, bream, then bass, both cooked to perfection, moist flesh with a crispy skin. Varied vegetables equally perfect. Breakfast choice was excellent with food replenished quickly. Missed mushrooms though.
As for the staff Sara in the restaurant was very professional in dealing with a very awkward customer, and her service elsewhere was courteous, professional, and friendly. Also have to mention Timmy who was very friendly, helpful too with a grin all the time.
Enjoyable 10/15 walk into Rishton, and along the Hyndburn canal, over the motorway towards Church, and back.
Superb break.
Source: tripadvisor.co.uk
In September 2022, paul g said about Mercure Dunkenhalgh Hotel & Spa
bought the dinner B and B deal from travel zoo and was not disappointed, upgraded to a privilege room on arrival, room was spotless and massive (not expected) and all things provided inc. mini bar, had drinks in the bar and then to dinner, menu was small but expected due to the deal we got but the food was excellent, breakfast the next day was also excellent and could not be faulted, I have to say the service and the staff were a credit to the hotel and couldn't do enough for you and as it was our anniversary a nice free glass of champagne was a lovely touch, will definitely be coming back.
Source: tripadvisor.co.uk
In September 2022, Liam Higgins-Fletcher said about Mercure Dunkenhalgh Hotel & Spa
Me and my girlfriend recently visited this hotel and spa for a 2 night stay and the only word that comes to mind is average.
When we arrived on 23rd September we checked in and the lady at the reception was really nice to be fair checked us in quick and easy and pointed us to our room aswell as booking us in that night into the cameo restaurant.
The rooms were amazing, clean and modern just what we expected and the bathroom was huge which was amazing! The room, the hotel itself and the grounds were stunning that's not where the word "average" comes in
That night we went down to the cameo restaurant, on the way we had to manoeuvre our way through a very busy wedding party that was abit strange because pur room was located in a way that we had to walk through the wedding to get to the restaurant/bar area. During our meal I ordered the steak and ale pie and my girlfriend the curry which I can only say was under par big time and the pricing ridiculous for what we received. We waited atleast 45 mins for our food to arrive and when it did we was too impressed especially me considering the pie on the menu was described as "chef recommended" or something on them lines. Resulting in us eating out the next night.
The breakfast the day after we felt was the best part, huge variety and cooked perfectly.
The other worrying side was during the afternoon me and my girlfriend decided to give the food another go in the bar area do we both orderd a portion on the tomatoe and basil soup. Not realising that it would take 1 hour arrive!!!! So after asking the bar staff "have they forgotten about us" and he replied "he's doing it now" which I then said "it's been an hour wait for soup" which he reiled "they apologise" didn't really seem to cut it for me. The soup arrived and hour and ten minutes later which from taste and appearance was simply marinara sauce that's used to put on spaghetti (photo attached). Definitely wouldn't recomend the food at all.
After that negativity I'd like to bring some positivity in the review, unsure of her name but the lady behind the bar that made my pregnant girlfriend a mocktail, you were amazing from recommending certain whiskey to me to making my girlfriend a drink she really enjoyed. We really appreciate putting a happy side on this not so good food.
In an overall nutshell would not come back to this hotel at any costs.
Hotel itself: 8/10
Staff service: 7/10
Food: 3/10
Wait time for food: 2/10
When we arrived on 23rd September we checked in and the lady at the reception was really nice to be fair checked us in quick and easy and pointed us to our room aswell as booking us in that night into the cameo restaurant.
The rooms were amazing, clean and modern just what we expected and the bathroom was huge which was amazing! The room, the hotel itself and the grounds were stunning that's not where the word "average" comes in
That night we went down to the cameo restaurant, on the way we had to manoeuvre our way through a very busy wedding party that was abit strange because pur room was located in a way that we had to walk through the wedding to get to the restaurant/bar area. During our meal I ordered the steak and ale pie and my girlfriend the curry which I can only say was under par big time and the pricing ridiculous for what we received. We waited atleast 45 mins for our food to arrive and when it did we was too impressed especially me considering the pie on the menu was described as "chef recommended" or something on them lines. Resulting in us eating out the next night.
The breakfast the day after we felt was the best part, huge variety and cooked perfectly.
The other worrying side was during the afternoon me and my girlfriend decided to give the food another go in the bar area do we both orderd a portion on the tomatoe and basil soup. Not realising that it would take 1 hour arrive!!!! So after asking the bar staff "have they forgotten about us" and he replied "he's doing it now" which I then said "it's been an hour wait for soup" which he reiled "they apologise" didn't really seem to cut it for me. The soup arrived and hour and ten minutes later which from taste and appearance was simply marinara sauce that's used to put on spaghetti (photo attached). Definitely wouldn't recomend the food at all.
After that negativity I'd like to bring some positivity in the review, unsure of her name but the lady behind the bar that made my pregnant girlfriend a mocktail, you were amazing from recommending certain whiskey to me to making my girlfriend a drink she really enjoyed. We really appreciate putting a happy side on this not so good food.
In an overall nutshell would not come back to this hotel at any costs.
Hotel itself: 8/10
Staff service: 7/10
Food: 3/10
Wait time for food: 2/10
Source: tripadvisor.co.uk
In September 2022, CarolHurley said about Mercure Dunkenhalgh Hotel & Spa
A really enjoyable 2 night break on a deal too good to refuse. Our room was big, clean and spacious, also well equipped with a Nespresso coffee machine and a fridge which we actually didn't use. The telly was huge and there was a copious amount of cupboard and wardrobe space which we sparsely filled! The towels were big and fluffy and we so regretted not bringing our bathers for free use of the swimming pool. The hotel was very near the motorway exit and easy to find with a big car park. All staff were extra friendly and helpful and breakfast tasty with a good range of items. We had a lovely break exploring an area we hardly knew.
Source: tripadvisor.co.uk
In September 2022, Ian T said about Mercure Dunkenhalgh Hotel & Spa
Flawless. The hotel staff were dynamic to help make our event seamless. The conference hall was set up professionally with the breakout rooms also set up to our requirements. Lunch service saw delicious food served to 175 delegates in 20 minutes. I would recommend this hotel for a conference, and any delegates staying overnight will find excellent cleanliness and first class customer service
Source: tripadvisor.co.uk
In October 2022, Mick said about Mercure Dunkenhalgh Hotel & Spa
The hotel and grounds are very nice and relaxing , the executive rooms were very spacious and clean, however the bathroom needs some attention.
The spa lets the place down , needs some TLC and some cleaners , in fact the hotel could do with some cleaning throughout , my partner said the showers in the female changing rooms were clogged with hair almost wig like .
The spa lets the place down , needs some TLC and some cleaners , in fact the hotel could do with some cleaning throughout , my partner said the showers in the female changing rooms were clogged with hair almost wig like .
Source: tripadvisor.co.uk