Local Reviews
In August 2022, Jayb0 said about Mercure Dunkenhalgh Hotel & Spa
My wife booked an overnight stay at the Dunkenhalgh Hotel to celebrate our 10 year wedding anniversary.
On the 18th August 2012, we got married at this Hotel and spent our wedding night in room 58.
On explaining this to the Hotel staff when booking our recent stay, they very kindly upgraded our package, at no extra cost, so that we could stay in the same room as we did on our wedding night.
We attended dinner in the restaurant at 6pm and was greated by a lovely member of staff named Sara B, who tended to our every need and also took the time to genuinely interact with us.
The food within the restaurant was delicious.
All staff were very friendly and accommodating and I could not reccomend the Dunkenhalgh enough for people to stay and dine.
I cannot thank the Hotel and staff enough for help usrecreate past memories.
On the 18th August 2012, we got married at this Hotel and spent our wedding night in room 58.
On explaining this to the Hotel staff when booking our recent stay, they very kindly upgraded our package, at no extra cost, so that we could stay in the same room as we did on our wedding night.
We attended dinner in the restaurant at 6pm and was greated by a lovely member of staff named Sara B, who tended to our every need and also took the time to genuinely interact with us.
The food within the restaurant was delicious.
All staff were very friendly and accommodating and I could not reccomend the Dunkenhalgh enough for people to stay and dine.
I cannot thank the Hotel and staff enough for help usrecreate past memories.
Source: tripadvisor.co.uk
In August 2022, S. TAYLOR said about Mercure Dunkenhalgh Hotel & Spa
We spent four nights at Mercure Dunkenhalgh. From the outset, we were greeted by courteous professional staff who had a focus on ensuring we had an enjoyable stay and they certainly met our hopes and expectations. Thanks you so much Krishna, Duty Manager at our arrival who listened courteously and responded proactively to our request in a kind and generous way - he definitely sorts things at the first time of asking and made us feel very welcome. The hospitality we encountered at this outset was mirrored across all departments.
Thanks to Housekeeping who ensured our room and bathroom were clean and comfortable - thanks especially to Alison who was thoughtful in particular. There are generous supplies of lovely products in the bathrooms which, again is just a reflection of the hospitality that you are met with in this hotel. We were in a privilege room which had coffee machine and mini fridge and really nice seating with a table which was great for when we had room service.
The pool area was attractive, bright and clean with loungers for those that want to relax for a while. there is a coffee bar adjacent where you can enjoy afternoon tea during your spa afternoon.
Very special mention for the chefs and kitchen staff at this hotel. The food was so good and it was a prominent feature of stay at this hotel. Whether you ate at the restaurant or had room service, the food was always hot and beautifully cooked. We especially enjoyed the salmon and chicken supreme - and lovely desserts! The breakfasts were lovely also. The team in the dining room are helpful and warm and we appreciated their service too.
When one person goes out of their way to be helpful then thats always nice but when you get a consistent high and thoughtful standard of service across the board then you have to say thats a culture and not a one off. We never met the manager at this hotel but whoever you are, you certainly lead a great team!
Thanks to Housekeeping who ensured our room and bathroom were clean and comfortable - thanks especially to Alison who was thoughtful in particular. There are generous supplies of lovely products in the bathrooms which, again is just a reflection of the hospitality that you are met with in this hotel. We were in a privilege room which had coffee machine and mini fridge and really nice seating with a table which was great for when we had room service.
The pool area was attractive, bright and clean with loungers for those that want to relax for a while. there is a coffee bar adjacent where you can enjoy afternoon tea during your spa afternoon.
Very special mention for the chefs and kitchen staff at this hotel. The food was so good and it was a prominent feature of stay at this hotel. Whether you ate at the restaurant or had room service, the food was always hot and beautifully cooked. We especially enjoyed the salmon and chicken supreme - and lovely desserts! The breakfasts were lovely also. The team in the dining room are helpful and warm and we appreciated their service too.
When one person goes out of their way to be helpful then thats always nice but when you get a consistent high and thoughtful standard of service across the board then you have to say thats a culture and not a one off. We never met the manager at this hotel but whoever you are, you certainly lead a great team!
Source: tripadvisor.co.uk
In August 2022, Eric F said about Mercure Dunkenhalgh Hotel & Spa
Apart from the hotel ,location, and surroundings being amazing i highly recommend the manager of food and dring Mr Shirodkar , extremely to say the least professional and and real gentlemen
Thanks so very much
Thanks so very much
Source: tripadvisor.co.uk
In August 2022, Phil P said about Mercure Dunkenhalgh Hotel & Spa
Knowing that I would arrive late I called the hotel and asked if they could prepare a sandwich for me. I spoke with Krishna who suggested that if I could arrive for 9pm they could prepare a full meal for me. Upon arrival my table was prepared, the restaurant staff expected me and I was served a super two course meal. Special thanks to Krishna and Olivia who could not have been more attentive or courteous.
Source: tripadvisor.co.uk
In August 2022, James B said about Mercure Dunkenhalgh Hotel & Spa
I booked a one night stay to celebrate my anniversary with my wife
Lovely room very spacious and comfortable we had a lovely meal in the restaurant and was looked after by Ashton who did a lovely job and was very friendly
Had a wonderful time and will be booking again
Lovely room very spacious and comfortable we had a lovely meal in the restaurant and was looked after by Ashton who did a lovely job and was very friendly
Had a wonderful time and will be booking again
Source: tripadvisor.co.uk
In August 2022, Emma said about Mercure Dunkenhalgh Hotel & Spa
My partner and myself stayed at this hotel last night.
Upon reading the reviews (after booking ) which was probably a faux par in our side.
We where not expecting much from our stay to say to least.
We drove down from Merseyside around 4pm .
Upon driving into the grounds the hotel looked beautiful.
We parked up to signs as another trip adviser guest has mentioned regarding the parking charges. This was a little confusing as we had received an email the day before to say the parking was free.
I did feel a little disappointed, however the parking costs where not that expensive compared to other hotels parking fees and at least the car was on the hotel site and not in a multi storey around the corner which I have had to do before today.
We then went through the beautiful grounds to the hotel reception:
We where greeted and checked into to our room by a lovely lady who was extremely helpful.
She is explained everything about the pool, free towels, evening meal and how to book your slot and times for breakfast.
She gave us our room key and told us in great detail where our room was. She was extremely friendly and helpful.
We went to book in for our evening meal and then went to the room.
The room was lovely and bed extremely comfortable.
We had a little rest then changed for our meal.
We where greeted and told that our table was getting prepared and asked to take a seat in the bar and we would be called when it was ready. (We where a little early)
We ordered a lovely bottle of wine and waited on our table.
The bar and dining room was beautifully decorated and extremely clean.
Then called us to our table and took our order for dinner.
Both of our meals where amazing we had a starter and main each both of high standard and presented beautifully.
We both every much enjoyed our meals and nothing was too much trouble for all the waiting on staff.
We where too full to order a dessert however what I seen in the next table they too looked lovely.
We retired to bed after that and had a lovely nights sleep in a very large and comfortable bed.
Morning we awoke for breakfast
The view from out window overlooked a lovely field with cows grazing, maybe not to everyone’s cup of tea but I loved it.
Now the comment on another persons trip adviser is the tea and coffee facilities are a little sparse. I must agree!
I think we should have had slightly more coffee and definitely more milk but that is me being picky.
We then went down to breakfast at 8am ish.
We where again greeted by a lovely member of staff a foreign gentleman who was very friendly and jokey and made us both feel very welcome
He got us tea or coffee straight away and told us to help ourselves to breakfast and if we needed anything to just ask.
Breakfast was amazing and really good choice.
I think peoples comments about no marmalade is extremely petty, and maybe they should have just asked and maybe they would have had some.
I asked for extra coffee and a lovely young man came with another fresh pot and asked would I like him to leave the pot at the table for me when I said how nice the coffee was.
All the morning staff where very polite, friendly and nothing was too much trouble for them.
Check out was also a good experience and we had a little chat with the member of staff who had checked us in who also was lovely and friendly.
I can’t comment on the pool as we did not use the pool or spa. Also we had an email prior to arriving to say the sauna was not open.
This was a little disappointing however we where offered to change the date if we wanted which I think was the only thing they could do if there was an issue with it. These things happen and didn’t overly bother us.
Out stay was amazing and we both had the best of times
We would a million percent stay again and would recommend to anyone.
Please don’t let petty comments on here put you off.
I’m sure if you stay here you will have an amazing time.
To sum up :
Beautiful surroundings
Friendly staff
Comfortable rooms
Lovely decor
Excellent food
We will be back
Thankyou for an amazing time
Upon reading the reviews (after booking ) which was probably a faux par in our side.
We where not expecting much from our stay to say to least.
We drove down from Merseyside around 4pm .
Upon driving into the grounds the hotel looked beautiful.
We parked up to signs as another trip adviser guest has mentioned regarding the parking charges. This was a little confusing as we had received an email the day before to say the parking was free.
I did feel a little disappointed, however the parking costs where not that expensive compared to other hotels parking fees and at least the car was on the hotel site and not in a multi storey around the corner which I have had to do before today.
We then went through the beautiful grounds to the hotel reception:
We where greeted and checked into to our room by a lovely lady who was extremely helpful.
She is explained everything about the pool, free towels, evening meal and how to book your slot and times for breakfast.
She gave us our room key and told us in great detail where our room was. She was extremely friendly and helpful.
We went to book in for our evening meal and then went to the room.
The room was lovely and bed extremely comfortable.
We had a little rest then changed for our meal.
We where greeted and told that our table was getting prepared and asked to take a seat in the bar and we would be called when it was ready. (We where a little early)
We ordered a lovely bottle of wine and waited on our table.
The bar and dining room was beautifully decorated and extremely clean.
Then called us to our table and took our order for dinner.
Both of our meals where amazing we had a starter and main each both of high standard and presented beautifully.
We both every much enjoyed our meals and nothing was too much trouble for all the waiting on staff.
We where too full to order a dessert however what I seen in the next table they too looked lovely.
We retired to bed after that and had a lovely nights sleep in a very large and comfortable bed.
Morning we awoke for breakfast
The view from out window overlooked a lovely field with cows grazing, maybe not to everyone’s cup of tea but I loved it.
Now the comment on another persons trip adviser is the tea and coffee facilities are a little sparse. I must agree!
I think we should have had slightly more coffee and definitely more milk but that is me being picky.
We then went down to breakfast at 8am ish.
We where again greeted by a lovely member of staff a foreign gentleman who was very friendly and jokey and made us both feel very welcome
He got us tea or coffee straight away and told us to help ourselves to breakfast and if we needed anything to just ask.
Breakfast was amazing and really good choice.
I think peoples comments about no marmalade is extremely petty, and maybe they should have just asked and maybe they would have had some.
I asked for extra coffee and a lovely young man came with another fresh pot and asked would I like him to leave the pot at the table for me when I said how nice the coffee was.
All the morning staff where very polite, friendly and nothing was too much trouble for them.
Check out was also a good experience and we had a little chat with the member of staff who had checked us in who also was lovely and friendly.
I can’t comment on the pool as we did not use the pool or spa. Also we had an email prior to arriving to say the sauna was not open.
This was a little disappointing however we where offered to change the date if we wanted which I think was the only thing they could do if there was an issue with it. These things happen and didn’t overly bother us.
Out stay was amazing and we both had the best of times
We would a million percent stay again and would recommend to anyone.
Please don’t let petty comments on here put you off.
I’m sure if you stay here you will have an amazing time.
To sum up :
Beautiful surroundings
Friendly staff
Comfortable rooms
Lovely decor
Excellent food
We will be back
Thankyou for an amazing time
Source: tripadvisor.co.uk
In August 2022, linda f said about Mercure Dunkenhalgh Hotel & Spa
2 night stay bank Holiday weekend . Lovely quiet weekend. Stunning surroundings.
One of the staff in particular Sara.B was particularly helpful ...nothing was too much trouble for her and she was very competent in her position at the hotel. A big well done 👏.
Will definitely return 😁😁😁
One of the staff in particular Sara.B was particularly helpful ...nothing was too much trouble for her and she was very competent in her position at the hotel. A big well done 👏.
Will definitely return 😁😁😁
Source: tripadvisor.co.uk
In August 2022, stonebm said about Mercure Dunkenhalgh Hotel & Spa
Booked a 2 night dinner, bed & breakfast package whilst touring the north-west/Lancashire.
Lovely clean and spacious room with all the amenities we required (tea, coffee, water, complimentary toiletries etc...).
At check-in we were given a printed sheet which explained the gym and pool opening times (spa currently closed but due to reopen shortly), breakfast and dinner arrangements in the Cameo restaurant and detailed the inclusive allowance (£22 at time of review) that could be used with the main evening/dinner menu.
Gym facilities were well equipped, with separate weights rooms alongside the main gym area (multiple rowing, running & cycling machines along with upper and lower body strength benches). Lovely pool area with ample beds to sit and relax after a swim or use of the jacuzzi. There was no water dispenser in the gym area, however chilled water was freely available in the spa reception area.
Pleasantly surprised that the restaurant offered a special DB&B inclusive £22 3-course menu for dinner (with a choice of items from the main menu - 3 or 4 items from for starters/mains and desserts such as salt & pepper squid, chicken wings, soup, fish of the day, steak & ale pie, fish & chips, sticky toffee pudding, cheesecake, ice cream/sorbets ). Food was delicious and the team of Joseph S, Grace, Rebekah and Carla looked after us very well.
Breakfast was also enjoyable with plenty of choice from a continental buffet/full English hot menu. Items were replaced regularly so that only a small amount of each choice is out on the serving areas at anyone time.
Lovely clean and spacious room with all the amenities we required (tea, coffee, water, complimentary toiletries etc...).
At check-in we were given a printed sheet which explained the gym and pool opening times (spa currently closed but due to reopen shortly), breakfast and dinner arrangements in the Cameo restaurant and detailed the inclusive allowance (£22 at time of review) that could be used with the main evening/dinner menu.
Gym facilities were well equipped, with separate weights rooms alongside the main gym area (multiple rowing, running & cycling machines along with upper and lower body strength benches). Lovely pool area with ample beds to sit and relax after a swim or use of the jacuzzi. There was no water dispenser in the gym area, however chilled water was freely available in the spa reception area.
Pleasantly surprised that the restaurant offered a special DB&B inclusive £22 3-course menu for dinner (with a choice of items from the main menu - 3 or 4 items from for starters/mains and desserts such as salt & pepper squid, chicken wings, soup, fish of the day, steak & ale pie, fish & chips, sticky toffee pudding, cheesecake, ice cream/sorbets ). Food was delicious and the team of Joseph S, Grace, Rebekah and Carla looked after us very well.
Breakfast was also enjoyable with plenty of choice from a continental buffet/full English hot menu. Items were replaced regularly so that only a small amount of each choice is out on the serving areas at anyone time.
Source: tripadvisor.co.uk
In August 2022, Lindsay D said about Mercure Dunkenhalgh Hotel & Spa
Lovely hotel building with lots of original features. Staff were all so helpful and friendly. We were checked in straight away by the lovely ladies on reception. Our room was modern and spacious, although there is no air con so I can imagine it can get quite hot during peak summer.
The restaurant staff were very helpful and made sure we were served our evening meal in time for a taxi we had booked. We had dinner included, so three courses from the a la carte menu. There was plenty of choice and the food quality was really good. The same goes for breakfast too.
Finally, the ladies in the spa gave us fantastic massages - I’d definitely recommend a visit.
The restaurant staff were very helpful and made sure we were served our evening meal in time for a taxi we had booked. We had dinner included, so three courses from the a la carte menu. There was plenty of choice and the food quality was really good. The same goes for breakfast too.
Finally, the ladies in the spa gave us fantastic massages - I’d definitely recommend a visit.
Source: tripadvisor.co.uk
In August 2022, suhelisChilling said about Mercure Dunkenhalgh Hotel & Spa
Like everyone else I was in two minds to book this hotel due to negative reviews and pics of bad towels dirty beds and messy bathrooms and poor service...
however on arrival check in was quick and simple, car parking for guests is free you just need to register on the tablet in the reception area.. towels were literally brand new, soaps were decent quality , mattress and pillows were comfortable. One thing to note we didn't have any water bottles in the room but we had tea coffee and biscuits.. wasn't a deal breaker
Aziz in breakfast area was very helpful and friendly and always went out his way, understandably breakfast was extremely busy on bank holiday but the staff did their best and always had smiles on their faces.
Anne in the gym/Spa area was a good laugh. Gym was very nice had adequate equipment machines and dumbells and I loved the layout was quite unique.
Yes I would visit again!
however on arrival check in was quick and simple, car parking for guests is free you just need to register on the tablet in the reception area.. towels were literally brand new, soaps were decent quality , mattress and pillows were comfortable. One thing to note we didn't have any water bottles in the room but we had tea coffee and biscuits.. wasn't a deal breaker
Aziz in breakfast area was very helpful and friendly and always went out his way, understandably breakfast was extremely busy on bank holiday but the staff did their best and always had smiles on their faces.
Anne in the gym/Spa area was a good laugh. Gym was very nice had adequate equipment machines and dumbells and I loved the layout was quite unique.
Yes I would visit again!
Source: tripadvisor.co.uk