Local Reviews
In January 2022, Mags042 said about Mercure Dunkenhalgh Hotel & Spa
Taken advantage of a Groupon offer to stay for 2 nights including dinner on the first night.
My elderly mum was given a disabled access room which was perfect for her needs. Reception staff kindly upgraded our room so we were next door to her. It did mean that we were in the other building and there was a short undercover walk to the dining room but nothing too onerous.
Dinner in the hotel was delicious. I had the goats cheese and red onion pizza and sadly couldn't finish it 😱 needed to make room for dessert! My mum and sister both had chicken with the tandoori sauce which was perfectly cooked.
All the staff are both professional and friendly. Special mention tho to Krishana and Aziz who always made us feel welcome and nothing was too much trouble for them. Must also mention the lovely Sharlesh who looked after my 94 year old mum at breakfast time.
My elderly mum was given a disabled access room which was perfect for her needs. Reception staff kindly upgraded our room so we were next door to her. It did mean that we were in the other building and there was a short undercover walk to the dining room but nothing too onerous.
Dinner in the hotel was delicious. I had the goats cheese and red onion pizza and sadly couldn't finish it 😱 needed to make room for dessert! My mum and sister both had chicken with the tandoori sauce which was perfectly cooked.
All the staff are both professional and friendly. Special mention tho to Krishana and Aziz who always made us feel welcome and nothing was too much trouble for them. Must also mention the lovely Sharlesh who looked after my 94 year old mum at breakfast time.
Source: tripadvisor.co.uk
In January 2022, Darren H said about Mercure Dunkenhalgh Hotel & Spa
Lovely room and friendly reception but the highlight was the fantastic food !! Thoroughly recommend you eat here. Great selection of beers and shorts, recommend single barrel jack daniels. Breakfast was also very filling and good service again.
Source: tripadvisor.co.uk
In January 2022, Denise B said about Mercure Dunkenhalgh Hotel & Spa
Met a friend for a catch up over dinner. Food was lovely and service really good, thanks to Christopher who looked after us. We will return and try other things on the menu. Its a beautiful hotel and really reasonably priced.
Source: tripadvisor.co.uk
In January 2022, Kerry Vanilavicius said about Mercure Dunkenhalgh Hotel & Spa
Arrive here early so my husband and I had lunch in the restaurant it was very nice and the lady was very friendly, I went to reception and 2pm to ask if possible our room was ready the lady advised it was and said she had upgraded us….. very nice! We arrived at our room it was such a lovely room and they had even put in balloons, chocolates and a card…. What a lovely touch as I said reason for staying on booking was my birthday night away. Very friendly staff lovely place we will defo return xx
Source: tripadvisor.co.uk
In January 2022, somewheresunny said about Mercure Dunkenhalgh Hotel & Spa
Gifted a spa break here for my Birthday. The parking charges on arrival were a little off putting but once in reception we were told there was no charge and advised to register our car Reg on the iPad. The hotel interior is showing signs of wear and tear and dated in some areas. Other areas, such as the restaurant were lovely and looked newly refurbished. The room was surprisingly very nice and again looked recently refurbished. Puzzled as to why the mattress in our room didn’t have a mattress protector on? They won’t last long without! Yet the stairs leading to the room was drab with peeling paint on the walls. The spa is basic - There’s a swimming pool and some treatment rooms, that’s it. The changing area were smelly and damp. One thing that stood out for me were the staff. They were all very welcoming & friendly. Big shout out to Joseph who served us in the bar area. He was really polite and nothing was too much trouble. Overall, you get what you pay for. It’s not a bad hotel if you get a good deal.
Source: tripadvisor.co.uk
In January 2022, 333lesleyd said about Mercure Dunkenhalgh Hotel & Spa
Perfect location out of the way but easy for getting around locally with access to good road networks. Staff very accommodating ,food excellent with a good choice for dinner and breakfast. Will stay again when in the area.
Source: tripadvisor.co.uk
In February 2022, kilgour10cowley said about Mercure Dunkenhalgh Hotel & Spa
Our only concern is that my wife wanted to have a sandwich one evening. She was informed that she could not sit in the bar and eat one, but could only obtain one on room service. We both find this hard to understand. We do not blame the staff, as presumably they were following the hotel's rules.
Source: tripadvisor.co.uk
In February 2022, donna m said about Mercure Dunkenhalgh Hotel & Spa
Just checked out of this hotel and what a fabulous stay we had. The room was a lovely size, comfy bed, iron, ironing board, fridge, hairdryer,tea etc and coffee machine, lovely bathroom huge TV.
The spa was nice and next time I come I will definitely be getting a treatment.
The food was amazing, we had the 3 course and every dish was excellent!! Compliments to the chef, breakfast was gorgeous too, all you can eat, full breakfast, cereal, fruit, buns, crossaints, fresh juice and bucks fizz.
We will definitely be going back, from checking in to being served etc, all the staff were excellent and very helpful and all very hardworking.... thank you, an excellent stay.
The spa was nice and next time I come I will definitely be getting a treatment.
The food was amazing, we had the 3 course and every dish was excellent!! Compliments to the chef, breakfast was gorgeous too, all you can eat, full breakfast, cereal, fruit, buns, crossaints, fresh juice and bucks fizz.
We will definitely be going back, from checking in to being served etc, all the staff were excellent and very helpful and all very hardworking.... thank you, an excellent stay.
Source: tripadvisor.co.uk
In February 2022, Craig F said about Mercure Dunkenhalgh Hotel & Spa
I recently went on a mystery tour with Slacks travel of Matlock. Our hotel was this one. It is an excellent hotel, they have a gym, spa etc . My room was a single room and was very nice. The restaurant and bar were great. The staff were very helpful and polite. The food was really good, particularly the buffet breakfast. I made use of the gym and found that to be as good as mainstream gyms.
Source: tripadvisor.co.uk
In February 2022, sunita r said about Mercure Dunkenhalgh Hotel & Spa
Just had the most wonderful relaxing weekend at Dunkenhalgh. The main building itself is historic and impressive. The room was large, comfortable, huge TV, tea/ coffee, nice bathroom. It felt a little cold at times and the radiators weren’t on but a small electric heater was provided in the room.
We had breakfast and dinner included. The quality of the food was exceptional. Huge compliments to the chefs working 5th and 6th Feb. Much better than I have experienced in other chain hotels. Hosting and table service was excellent – in particular, Olivia, James, Aziz and Joseph – very friendly and nothing was too much trouble.
We had a couple of treatments at the Naturel Spa. The facilities including gym and pool area are excellent. Despite working under difficult conditions following flood damage, they have maintained a lovely relaxing spa feel in the alternative rooms that are being used for treatments. Again, the staff here were incredibly friendly and welcoming.
Would have no hesitation recommending this hotel and spa. We hope to stay again.
If the grounds the hotel is located in are owned by the company, my main suggestion for improvement would be to open up the grounds and create walking trails within them.
We had breakfast and dinner included. The quality of the food was exceptional. Huge compliments to the chefs working 5th and 6th Feb. Much better than I have experienced in other chain hotels. Hosting and table service was excellent – in particular, Olivia, James, Aziz and Joseph – very friendly and nothing was too much trouble.
We had a couple of treatments at the Naturel Spa. The facilities including gym and pool area are excellent. Despite working under difficult conditions following flood damage, they have maintained a lovely relaxing spa feel in the alternative rooms that are being used for treatments. Again, the staff here were incredibly friendly and welcoming.
Would have no hesitation recommending this hotel and spa. We hope to stay again.
If the grounds the hotel is located in are owned by the company, my main suggestion for improvement would be to open up the grounds and create walking trails within them.
Source: tripadvisor.co.uk