Local Reviews
In September 2021, Gemma said about Mercure Dunkenhalgh Hotel & Spa
We stayed here for one night to attend a wedding in the area, the room was gorgeous! Large room, comfy bed, large TV. Bathroom let it down a tad as it didn't fit in with the refurbished room but all clean and served its purpose. The staff at the hotel were really helpful and polite. However there are four security staff milling around in the driveway who stop your car and ask for a pass before allowing you into the carpark. We wasn't told about this so we explained we didn't have one. The security just kept saying pass at us instead of explaining we could show a key card or booking confirmation. One became quite abrupt and rude as we tried to get signal to show our booking online. He eventually told us to drive in-without the proof of booking because he basically got sick of waiting. It's quite intimidating driving up to have security stand round your car and tell you the hotel needs security but not explain why, without warning when booking ect. As we waiting for a cab to take us to the wedding they also had an altercation with another cab driver dropping a guest off who got out and calmly told them how rude and obnoxious they were to him and his passenger. I'd love to know why they're there in the first place. Not even in a uniform, just their own clothes. Very odd. Breakfast was lovely and plentyful, and the restaurant is beautiful. On a side note if you need a cab, Google your own as the hotel rang one that was 40mins late and charged double what our cab back charged. Obviously not the hotel's fault but may be a helpful tip to someone else in our position. Didn't use the spa so can't comment on that.
Source: tripadvisor.co.uk
In September 2021, ziketal said about Mercure Dunkenhalgh Hotel & Spa
The hotel was really nice. Hotel staff were splendid and professional. The downside though I wasn't told to register my car so expecting a parking fine anytime soon. Though I was assured it would be cancelled
Source: tripadvisor.co.uk
In September 2021, FleaDubai said about Mercure Dunkenhalgh Hotel & Spa
A Charming character filled residence!!
We certainly felt privileged in a privilege room, and experience customer service but I’m afraid to say it’s quite rare these days in the United Kingdom, but it felt quite normal in this hotel.
We certainly felt privileged in a privilege room, and experience customer service but I’m afraid to say it’s quite rare these days in the United Kingdom, but it felt quite normal in this hotel.
Source: tripadvisor.co.uk
In September 2021, Anthony D said about Mercure Dunkenhalgh Hotel & Spa
We held a work function here on 17/9.
The room was lovely, the drinks, food and service were all excellent.
It’s a great location and we were all really well looked after. We would recommend and we definitely will return later this year. Thank You
The room was lovely, the drinks, food and service were all excellent.
It’s a great location and we were all really well looked after. We would recommend and we definitely will return later this year. Thank You
Source: tripadvisor.co.uk
In September 2021, Geddydoo said about Mercure Dunkenhalgh Hotel & Spa
A little tired in places but good value for money when bought as part of a dinner B&B package. The evening meal was pleasant and filling, breakfast was a little underwhelming but for the price would definitely recommend a stay here if you are in the area. Rooms comfortable albeit simple and empty of any extras (may be due to covid)
Overall a cheap, cheerful and comfortable Hotel
Overall a cheap, cheerful and comfortable Hotel
Source: tripadvisor.co.uk
In October 2021, ken271 said about Mercure Dunkenhalgh Hotel & Spa
I booked our 4 night break through Groupon on a 4 night Dinner Bed & Breakfast offer & it was good value for the money, however I would not recommend if you are wheelchair dependent as my wife is, if I had not been with my wife she would not have managed to get through the doors to her room even though we were on the ground floor ( Room 515 ) pull & push doors. However I must say that our room was wonderful & the view out was beautiful. We must say a special thankyou to Sara restaurant supervisor on our first 2 nights absolutely FANTASTIC & her team were just as good. The menu on our first 2 nights was though a little limited in choice it was first class in quality, presentation, flavours & the service was excellent . Our next 2 nights dinner had a change of menu & more fast food chain selection than HOTEL restaurant standard however the staff members serving did a great job with a limited menu. Only complaint was my wife did say her gammon was served cold, the floor manager did offer to cancel the charge for our sweet. It is said your day starts at breakfast while take my word for it that is not the case at The Mercure Blackburn. I had 23 years of buffet type breakfast in Her Majesty's Armed Forces British Army & it did not get any better at The Mercure. I would not recommend paying for breakfast if a local Café is close by use it. One appreciates that we are blaming truck drivers for the supply chain but to be 4 nights without Draught Stella Artois our stay Monday To Friday is a little bit of blame shaming. The best part of our stay was made by the efforts 3 suburb members of staff. SARA Restaurant. Ben Bar, Employee Of The Month well worth the award just Superb & Alison Housekeeping well done & thankyou to everyone, however we will not be back. Ken & Marie Room 515
Source: tripadvisor.co.uk
In October 2021, Ingrid said about Mercure Dunkenhalgh Hotel & Spa
Spacious comfortable room. Very friendly staff: Krishna, Sara, Christopher and Olivia in the restaurant were particularly attentive; the ladies at reception were very helpful and charming; and Callum at the bar was also very friendly. Dinner was excellent both nights, in fact better than we expected. I am not giving the best rating for only one reason: there was a party going on with very loud music late into our second night, in one of the reception rooms near us, which is not exactly conducive to a restful sleep. Other than that we had a lovely weekend and felt really welcome and looked after!
Source: tripadvisor.co.uk
In October 2021, Elaine B said about Mercure Dunkenhalgh Hotel & Spa
Just fantastic ,rooms are clean and very comfortable , every staff member so polite and helpful , the food was amazing , can't wait to return , a real find . We usually go to Ribby Hall sadly it was fully booked , but I'm sorry Ribby although you're fab Dunkenhalgh , is much better by far .The thermal suite was down , but did not spoil our weekend in the slightest , 5 stars and above .
Source: tripadvisor.co.uk
In October 2021, Michael S said about Mercure Dunkenhalgh Hotel & Spa
First room offered was very noisy with multiple kitchen fans creating a constant droning noise in the main house, The door was hanging off the T.V. unit and even when the quarterlight window was closed could still put my fingers through the seal. So we were moved to a room in the courtyard which smelt very damp, In the morning you could hear people in the GYM below and noise from the motorway because even with the radiator turned off the room was far to hot and had to keep windows open and sometimes the door to maintain a comfortable temperature. There was was significant water damage on the bath panel the bath taps were twisted out of alignment and you had to wait 5 minutes with the hot water running to get hot water if you got it at all.
We asked for a table in the restaurant but were told sorry they were full even though all evening there was at least a third of the restaurant completely empty which we could see from our room.
Overall very disappointed with our "Luxury Hotel Getaway" there was certainly nothing luxury about it.
We asked for a table in the restaurant but were told sorry they were full even though all evening there was at least a third of the restaurant completely empty which we could see from our room.
Overall very disappointed with our "Luxury Hotel Getaway" there was certainly nothing luxury about it.
Source: tripadvisor.co.uk
In October 2021, Julie O said about Mercure Dunkenhalgh Hotel & Spa
Had spa treatments the staff where wonderful and helpful .couldn’t use the Steam room , sauna as the roof had collapsed. They let us know before but we still went ahead. They offered us an extra treatment then we had afternoon tea , Loved the whole experience
Source: tripadvisor.co.uk