Local Reviews
In May 2012, shasili said about Mercure Bolton Georgian House Hotel
We stayed one night in this hotel before heading back home. Nice hotel, room was not huge, but ok. Bathroom was clean and the staff was very friendly. We spent a good time in the nice swimming pool and sauna.
Breakfast was very good also. About a 20 minutes drive to the airport on a calm sunday morning and to the city center of Manchester on saturday evening.
There was a wedding on saturday night with quite loud music, but in the end we did not encounter difficulties to sleep.
Surrondings are not very nice.
Would certainly stay there again.
Breakfast was very good also. About a 20 minutes drive to the airport on a calm sunday morning and to the city center of Manchester on saturday evening.
There was a wedding on saturday night with quite loud music, but in the end we did not encounter difficulties to sleep.
Surrondings are not very nice.
Would certainly stay there again.
Source: tripadvisor.co.uk
In May 2012, Christos A said about Mercure Bolton Georgian House Hotel
Stayed there with my family on Friay 18th May on our way to Birmngham and we were very impressed with the standards, cleanliness and how nice the hotel staff were.
Our room was spotless (checked both rooms) and is obvious that the hotel staff have been busy decorating. I must however praise the night staff as they went over and above the call of duty to serve us drinks and coffee even after the bar close down. Very friendly and offer good customer care. The breakfast was also very good and my daughter did not eat anything for the rest of the day. Freshly cooked eggs, fresh pastries, lots of fresh fruit to chose from and the ladies serving us were very helpful.
Thank you to all of you who made our short stay very comfortable and offered as a good service.
Our room was spotless (checked both rooms) and is obvious that the hotel staff have been busy decorating. I must however praise the night staff as they went over and above the call of duty to serve us drinks and coffee even after the bar close down. Very friendly and offer good customer care. The breakfast was also very good and my daughter did not eat anything for the rest of the day. Freshly cooked eggs, fresh pastries, lots of fresh fruit to chose from and the ladies serving us were very helpful.
Thank you to all of you who made our short stay very comfortable and offered as a good service.
Source: tripadvisor.co.uk
In May 2012, roy g said about Mercure Bolton Georgian House Hotel
great stay! just of the motorway,ideal after a long drive south. Excellent friendly staff! smiles on everyones faces.
Room was clean tidy and very well presented.... Only 15 minutes drive to the Trafford centre and Manchester city centre....
Room was clean tidy and very well presented.... Only 15 minutes drive to the Trafford centre and Manchester city centre....
Source: tripadvisor.co.uk
In June 2012, teresawebster10 said about Mercure Bolton Georgian House Hotel
great hotel, staff friendly and well trained, service impecable, rooms clean, comfortable, well services, food excellant, varied breakfasts, wonderful evening meals. really enjoyed the experience, would recomend to anyone - also lovely spa pool to use, just right for relaxing in
would give the place a thousand stars - wonderful!!!!
would give the place a thousand stars - wonderful!!!!
Source: tripadvisor.co.uk
In June 2012, mickos12 said about Mercure Bolton Georgian House Hotel
Actually haven't completed our stay yet but all i can say is staff on reception (checked in at half one) were excellent very welcoming .
Asked for a request à short while later which the receptionist personally delivered to our room.
Cleanliness was impressive and the pool and gym though small was well presented( staff welcoming again).
Staying in family room (party of 4) spacious enough , extra pillows in wardrobe lots of hangers , give credit to staff when its earned.
Asked for a request à short while later which the receptionist personally delivered to our room.
Cleanliness was impressive and the pool and gym though small was well presented( staff welcoming again).
Staying in family room (party of 4) spacious enough , extra pillows in wardrobe lots of hangers , give credit to staff when its earned.
Source: tripadvisor.co.uk
In June 2012, bennec said about Mercure Bolton Georgian House Hotel
late decision to stay here whilst visiting relatives nearby.. bargain price was the deciding factor with breakfast included. Staff very attentive , food good, dined in restaurant in evening had lovely meal. used the leisure facilities .. all good.
Bedroom was as requested... quiet room on high floor but was very hot. Slept with window open and on top of quilt . Would have been too hot in a heat wave.The hotel have informed me that they have looked into this and resolved the issue.
Bedroom was as requested... quiet room on high floor but was very hot. Slept with window open and on top of quilt . Would have been too hot in a heat wave.The hotel have informed me that they have looked into this and resolved the issue.
Source: tripadvisor.co.uk
In June 2012, Wendy-m-32 said about Mercure Bolton Georgian House Hotel
We were met by smiling friendly reception staff (a good start) The room was a good size and very clean with good facilities. The breakfast was lovely with plenty of choices and the retaurant staff were most helpful. This is a lovely hotel close to great shopping but far enough away to be a quiet and relaxing retreat. What also came across, was the fact that all the staff enjoyed their work which makes so much difference to the ambience to the place.
Source: tripadvisor.co.uk
In June 2012, gxmccull said about Mercure Bolton Georgian House Hotel
Being an A-Club member booked this hotel online for a stopover when visiting family. Dim memories of a not so good Ramada from years back. Pleasantly surprised as the staff certainly were far more pleasant, attentive and keen to provide good service than the old Ramada. Some touch up painting was being done in the Reception (think may have been a leak in recent rain)
Decided to have dinner in the hotel along with a pernickety relative. Normally very picky being a former Chef, she actually thought the dinner was very tasty and good value!
The bedroom must have been one of the renovated ones as it most certainly wasn't small and was fresh, clean and tidy.
(I distinctly remember entering a review of this Hotel via accor but cannot find any trace of it, so this is a resubmittal)
Stayed here April 2012
Decided to have dinner in the hotel along with a pernickety relative. Normally very picky being a former Chef, she actually thought the dinner was very tasty and good value!
The bedroom must have been one of the renovated ones as it most certainly wasn't small and was fresh, clean and tidy.
(I distinctly remember entering a review of this Hotel via accor but cannot find any trace of it, so this is a resubmittal)
Stayed here April 2012
Source: tripadvisor.co.uk
In June 2012, WendelaR said about Mercure Bolton Georgian House Hotel
A very nice hotel with very friendly and professional staff that takes care of you! Service is fantastic! Rooms are clean and a good size. And the location is great, just minutes away from shopping area's, the motorway to Manchester, etc..
We were here for business, and celebrated our anniversary as well. We had a great welcome. Fantastic staff!
We were here for business, and celebrated our anniversary as well. We had a great welcome. Fantastic staff!
Source: tripadvisor.co.uk
In June 2012, ProPhotos said about Mercure Bolton Georgian House Hotel
Firstly, the staff are without exception extremely friendly and helpful. The hotel is of a good 3 star standard although there are one or two areas which could do with attention (like the dangling panel in the dining room ceiling) and some of the detail cleaning (slightly sad-looking grouting between tiles above the bath) would benefit from an application of elbow grease. Not that it is dirty or sufficent to warrant complaint, as such, just lack of attention to detail taking the edge off the overall appearance. I'd rate the cleanliness as Average Plus - 3½ out of 5.
There were very obvious staffing issues during my visit. At dinner on the first night there was only one staff member (Hannah, who coped extremely well) in evidence and outside assistance (rapidly forthcoming) had to be sought for clearing between courses. The MAJOR staffing issue was apparent on check-out on the Sunday morning. There had been a wedding the previous day, with some guests staying over. Obviously with the 11am deadline for check-out, there was going to be a rush. Front of house staff were a trainee receptionist (OK, everyone has to learn sometime) and Carl (Functions Manager) who hadn't worked on Reception for some time. The delays reflected badly not on the staff, who struggled but did manage to check everyone out, but on the rostering. There was very evidently some problem with the programming as there were piles of bills on the floor "to be sorted out later". With a pre-booked function, other guests booked for fixed length stays and the inevitability of a rush to check-out the following morning, it would have been a vastly better guest experience for fully trained and current receptionist(s) to be on hand to handle the numbers departing. If there had been a number of 'walk-ins', it would have been more understandable. I was fortunate in that my very straightforward transaction took under a minute to complete with total accuracy (booked direct, pre-paid, just restaurant extras to pay), but the 40 minute wait was unacceptable. I was on the verge of walking out and sorting my residual bill over the phone later in the day.
The Spa was excellent in every respect; clean, very welcoming staff, good sauna, less good (but still OK - just not particularly steamy) steam room, jacuzzi fine and pool nice too. Take your own towel down if the hotel is busy (!) - they have a finite number of towels available and came pretty close to running out. In total fairness, the towel business IS mentioned in the Hotel Guest information pack (yes, I did take my own but didn't need it).
Please see a seperate review for the restaurant.
There were very obvious staffing issues during my visit. At dinner on the first night there was only one staff member (Hannah, who coped extremely well) in evidence and outside assistance (rapidly forthcoming) had to be sought for clearing between courses. The MAJOR staffing issue was apparent on check-out on the Sunday morning. There had been a wedding the previous day, with some guests staying over. Obviously with the 11am deadline for check-out, there was going to be a rush. Front of house staff were a trainee receptionist (OK, everyone has to learn sometime) and Carl (Functions Manager) who hadn't worked on Reception for some time. The delays reflected badly not on the staff, who struggled but did manage to check everyone out, but on the rostering. There was very evidently some problem with the programming as there were piles of bills on the floor "to be sorted out later". With a pre-booked function, other guests booked for fixed length stays and the inevitability of a rush to check-out the following morning, it would have been a vastly better guest experience for fully trained and current receptionist(s) to be on hand to handle the numbers departing. If there had been a number of 'walk-ins', it would have been more understandable. I was fortunate in that my very straightforward transaction took under a minute to complete with total accuracy (booked direct, pre-paid, just restaurant extras to pay), but the 40 minute wait was unacceptable. I was on the verge of walking out and sorting my residual bill over the phone later in the day.
The Spa was excellent in every respect; clean, very welcoming staff, good sauna, less good (but still OK - just not particularly steamy) steam room, jacuzzi fine and pool nice too. Take your own towel down if the hotel is busy (!) - they have a finite number of towels available and came pretty close to running out. In total fairness, the towel business IS mentioned in the Hotel Guest information pack (yes, I did take my own but didn't need it).
Please see a seperate review for the restaurant.
Source: tripadvisor.co.uk