Local Reviews
In April 2025, auldcreamery2013 said about Mercure Dunkenhalgh Hotel & Spa
I have stayed here numerous times over the years and find it convenient and comfortable.
This stay was for 5 nights and I have one small issue and some bigger issues.
The small issue was with the room service where biscuits were replaced only once during the stay. No big deal but at the time annoying.
The bigger issues lie in the fact that you now have to pay £10 to use the spa. Advertising yourself aa a spa hotel and the charging extra to use it seems odd.
I f both my wife and myself had used the spa for the 5 night stay, the additional cost would have been £100. In context this I believe is two months full membership of the spa.
In addition, in the sauna area of the spa, only one of the two showers was working.
In the changing room, three of the six showers were not working resulting in a wait to have a shower. The showers that are working have cubicles in need of repair.
The changing rooms have lockers, many of which do not work. I placed my clothes in one locker to find that it did not work. Fortunately I did not take them out and put in another locker until I was sure that I had found one which worked. This took a further three attempts.
To pay for access is absurd and will possibly cost the hotel in lost revenue over time.
To pay and find facilities of this standard is not acceptable.
I find the location of the hotel and its wonderful setting ideal, but will have to think carefully about my next stay in the area.
Finally, I am a Gold member. If I had booked through Secret escapes and had breakfast each day and used the Spa, it would have been much cheaper.
This stay was for 5 nights and I have one small issue and some bigger issues.
The small issue was with the room service where biscuits were replaced only once during the stay. No big deal but at the time annoying.
The bigger issues lie in the fact that you now have to pay £10 to use the spa. Advertising yourself aa a spa hotel and the charging extra to use it seems odd.
I f both my wife and myself had used the spa for the 5 night stay, the additional cost would have been £100. In context this I believe is two months full membership of the spa.
In addition, in the sauna area of the spa, only one of the two showers was working.
In the changing room, three of the six showers were not working resulting in a wait to have a shower. The showers that are working have cubicles in need of repair.
The changing rooms have lockers, many of which do not work. I placed my clothes in one locker to find that it did not work. Fortunately I did not take them out and put in another locker until I was sure that I had found one which worked. This took a further three attempts.
To pay for access is absurd and will possibly cost the hotel in lost revenue over time.
To pay and find facilities of this standard is not acceptable.
I find the location of the hotel and its wonderful setting ideal, but will have to think carefully about my next stay in the area.
Finally, I am a Gold member. If I had booked through Secret escapes and had breakfast each day and used the Spa, it would have been much cheaper.
Source: tripadvisor.co.uk
In May 2025, anna s said about Mercure Dunkenhalgh Hotel & Spa
Checkin staff were extremely friendly and helpful.
Spa facilities and pool were lovely.
Room was very comfortable.
Dinner menu was fantastic, Sara and co were extremely attentive.
Breakfast was lovely and again, the staff were great.
Many thanks for making our stay a pleasurable one.
Spa facilities and pool were lovely.
Room was very comfortable.
Dinner menu was fantastic, Sara and co were extremely attentive.
Breakfast was lovely and again, the staff were great.
Many thanks for making our stay a pleasurable one.
Source: tripadvisor.co.uk
In May 2025, Sofia H said about Mercure Dunkenhalgh Hotel & Spa
Me and my partner went for a spa day and afternoon tea.
Lovely friendly staff
Afternoon tea was delicious the cakes and sandwiches were so fresh.
We loved the spa day so relaxing
The Pool spa and toilet areas all very clean
Would definitely recommend
Lovely friendly staff
Afternoon tea was delicious the cakes and sandwiches were so fresh.
We loved the spa day so relaxing
The Pool spa and toilet areas all very clean
Would definitely recommend
Source: tripadvisor.co.uk
In May 2025, Compass25026759778 said about Mercure Dunkenhalgh Hotel & Spa
Last minute night away, lovely hotel. Staff very attentive and polite, could not do enough for you. Great afternoon spent in the spa then booked for dinner. Lovely evening with fantastic food, we had the Pork Belly and the Beef Bourginon, would highly recommend along with the homemade cheesecake. We will definitely be back.
Source: tripadvisor.co.uk
In May 2025, Chloe W said about Mercure Dunkenhalgh Hotel & Spa
We did have a really lovely stay, the room was really spacious and clean. The spa was lovely especially for the price you can’t go wrong at all. The restaurant was nice food was good however slightly pricey but guess that’s just how it is nowadays. However where our room was we could hear a lot of noise from staff coming in, having fag breaks which then meant we could smell it in our room, laundry trolleys being rolled out at 6 in the morning which when you’re having a relaxing break isn’t very relaxing to be woken up to a racket
Source: tripadvisor.co.uk
In May 2025, Xanthe D said about Mercure Dunkenhalgh Hotel & Spa
Lovely room, clean and spacious, could have done with a bin in the bedroom but everything else catered for. Bed was really comfortable. Breakfast was a little chaotic but food great and staff very friendly.
Big mould stain on bedroom wall could do with being dealt with but can see its not a quick job.
Big mould stain on bedroom wall could do with being dealt with but can see its not a quick job.
Source: tripadvisor.co.uk
In May 2025, Cheryl L said about Mercure Dunkenhalgh Hotel & Spa
Fantastic stay at the Dunkenhalgh Hotel and Spa, staff were lovely, hotel room was large, spa and treatments were fantastic!
If I had one thing that I would mention, it is that there are a few beds in the spa that look really worn out and a bit broken, and look misplaced alongside the other luxury beds, I think for the size of the hotel, replacing a few worn out beds would cost next to nothing and would look so much better when you walk in the spa.
If I had one thing that I would mention, it is that there are a few beds in the spa that look really worn out and a bit broken, and look misplaced alongside the other luxury beds, I think for the size of the hotel, replacing a few worn out beds would cost next to nothing and would look so much better when you walk in the spa.
Source: tripadvisor.co.uk
In May 2025, Rebeka F said about Mercure Dunkenhalgh Hotel & Spa
Overall a very pleasant stay. Staff were very warm and welcoming. Our room was very spacious and had everything we needed. The use of the spa was included in our stay plus robes and slippers. We were welcomed with the balloons and chocolates enhancement which staff went above and beyond to adhere to. Food in the restaurant was exceptionally good and the breakfast was lovely.
My only criticism was the bed was slightly too stiff for my liking but would definitely recommend and will happily stay again!
My only criticism was the bed was slightly too stiff for my liking but would definitely recommend and will happily stay again!
Source: tripadvisor.co.uk
In May 2025, scotland786 said about Mercure Dunkenhalgh Hotel & Spa
The location is good; it's easy to get on the M65, etc. The rooms are very average, and our window looked out to the flat roof and the ventilation systems, which was noisy.
The breakfast was poor and the staff were not on the ball in terms of refilling the milk stand or the coffee machines. The boiled eggs were cold overall, there was very little variety and quality in what was on offer, especially if you do not eat pork.
This kind of hotel is good for a wedding venue or a spa, not for staying as a guest.
The breakfast was poor and the staff were not on the ball in terms of refilling the milk stand or the coffee machines. The boiled eggs were cold overall, there was very little variety and quality in what was on offer, especially if you do not eat pork.
This kind of hotel is good for a wedding venue or a spa, not for staying as a guest.
Source: tripadvisor.co.uk
In May 2025, liz21856 said about Mercure Dunkenhalgh Hotel & Spa
Brilliant place to stay, with wonderful staff. However, given the wrong room, booked twin (as with a friend) but given a double, no telephone in room, so had to walk all the way back to reception. Gentleman apologised, sorted it straight away, gave us twin room and an upgrade to executive room. So no problem and very pleased. Went to loung area to wait for friends and bar not open, granted this was 11.30 a.m. but as a resident I would expect all services to be available, so had to wait until 12 noon before bar opened.
On a positive note the breakfast was delicious and Aziz looked after us, chatted, and made us most welcome with fun and laughter, thankyou Aziz your a star. Will definitely go back. Slept well, clean room, and very quiet. Thankyou to all staff who helped and looked after us.
On a positive note the breakfast was delicious and Aziz looked after us, chatted, and made us most welcome with fun and laughter, thankyou Aziz your a star. Will definitely go back. Slept well, clean room, and very quiet. Thankyou to all staff who helped and looked after us.
Source: tripadvisor.co.uk