Local Reviews
In May 2023, Lucy H said about Mercure Dunkenhalgh Hotel & Spa
I stayed at Mercure Dunkenhalgh Hotel and Spa with three friends for a girly weekend and mums night away.
We opted for early check in which I would recommend to make use of the beautiful spa facilitates and enjoy lunch from the restaurant. We were greeted by Aziz as soon as we arrived. Aziz from so lovely and welcoming. He accommodated our request and helped us carry bags to our room. He went above and beyond during our stay.
The spa was lovely with plenty seats around the pool and a lovely outdoor area for drinks and food in the sun.
The room was beautiful. It had 2 double beds, was clean and spacious.
Aziz greeted us again at breakfast with his smiley, happy personality.
Thank you for a lovely stay.
We opted for early check in which I would recommend to make use of the beautiful spa facilitates and enjoy lunch from the restaurant. We were greeted by Aziz as soon as we arrived. Aziz from so lovely and welcoming. He accommodated our request and helped us carry bags to our room. He went above and beyond during our stay.
The spa was lovely with plenty seats around the pool and a lovely outdoor area for drinks and food in the sun.
The room was beautiful. It had 2 double beds, was clean and spacious.
Aziz greeted us again at breakfast with his smiley, happy personality.
Thank you for a lovely stay.
Source: tripadvisor.co.uk
In May 2023, Holly D said about Mercure Dunkenhalgh Hotel & Spa
Aziz made our weekend! He deserves a pay rise.
Lovely place to go for the weekend. Thank you for making us feel so welcome. Hotel room was huge, pool and spa lovely and plenty of seats to sit on. Staff very friendly.
Lovely place to go for the weekend. Thank you for making us feel so welcome. Hotel room was huge, pool and spa lovely and plenty of seats to sit on. Staff very friendly.
Source: tripadvisor.co.uk
In May 2023, Chloe O said about Mercure Dunkenhalgh Hotel & Spa
Olivia was absolutely amazing! Funny and wonderful service! She made sure we were happy and had everything we needed. She also makes a great cocktail which I would definitely recommend 10/10! She deserves a pay rise!!
Source: tripadvisor.co.uk
In May 2023, Michelle B said about Mercure Dunkenhalgh Hotel & Spa
Beautiful hotel & excellent service provided. The facilities are to a very good standard. Ideal for a wedding venue. There’s a spa and swimming pool. The hotel is clean and the grounds are well maintained.
Source: tripadvisor.co.uk
In May 2023, Yaseen K said about Mercure Dunkenhalgh Hotel & Spa
Brilliant service wouldn’t fault it at all it was definitely a experience to remember the staff who welcomed us in Sam great customer service skills calling and remembering our names showing respect and making us feel special well done Sam and the treatment that I had done the lady’s name was Andrea excellent service with a smile keep up the good work gang and you will see us again soon
Source: tripadvisor.co.uk
In May 2023, hjrussell76 said about Mercure Dunkenhalgh Hotel & Spa
Just back from an overnight stay which started out wonderfully but quickly went down hill. Arrival great reception staff fabulous polite friendly. Room upgrade fabulous, room lovely great view from window unfortunately to get to the room had to walk through a private function bit strange felt like we were intruding. The bar was ok glasses not polished water marks just looked dirty. Restaurant great staff really polite, food shocking sent my steak back twice, really poor cut of meat and at the price of £28 I expected so much more. Tasteless , tough. Staff dealt with my complaint well though can’t fault that. Breakfast was greeted by a miserable member of staff who did not smile rudely said “room number “ and that was that she walked off we assumed we had to follow her she then pointed at a table and walked off and that was that no information about how breakfast was served , where anything was etc. Breakfast Luke warm, scrambled swimming in water texture of mush. Bacon grim swimming in grease, sausages cooked properly, tomatoes raw hard cold , hash browns soggy beans were ok though. Coffee good but only one machine worked.
Such a shame as the hotel has so much potential.
Such a shame as the hotel has so much potential.
Source: tripadvisor.co.uk
In June 2023, HappyWhalley said about Mercure Dunkenhalgh Hotel & Spa
We had a family meal at the Dunkenhalgh, in the portrait room (private dining) for my sister’s 60th birthday in May. We were highly delighted by the whole experience and my sister had a wonderful time. We received a very friendly and warm welcome by the reception staff, who had taken the trouble to wish my sister a happy birthday on their computerised welcoming board. The room was perfect for our requirements and had been set out exactly as requested, the service we received from the staff waiting on during our meal was absolutely exceptional, and the food was delicious. Thank you to the team of workers who made my sister’s day so special and for giving the entire family a beautiful day to remember.
Source: tripadvisor.co.uk
In June 2023, Charles M said about Mercure Dunkenhalgh Hotel & Spa
lovely hotel got a nice massage after a long days work. Matt at the counter was lovley he provided everything we asked for will be returning soon. Also ask for the wine its lovely especially the detante champagne
Charles M
Charles M
Source: tripadvisor.co.uk
In June 2023, A O said about Mercure Dunkenhalgh Hotel & Spa
We would like to thank all of the team who look after us so well!
Aziz and the breakfast crew, Chris (lunch/dinner) and Sarah who never gets flustered and stays cool no matter how busy the bar and restaurant get.
Thank you and we will see you at our next stay!
Aziz and the breakfast crew, Chris (lunch/dinner) and Sarah who never gets flustered and stays cool no matter how busy the bar and restaurant get.
Thank you and we will see you at our next stay!
Source: tripadvisor.co.uk
In June 2023, Dovid B said about Mercure Dunkenhalgh Hotel & Spa
I don't normally write reviews, but here I felt like I had to. I am here at a business conference and seemingly the only Orthodox Jew here. Being a practicing Jew I have dietary restrictions which can be quiet daunting to someone that is not familiar. I can't even begin to sing the praises of the staff and how much they have gone out of their way to accommodate me. They went above and beyond including.
Purchasing new dishware for me. I was perfectly OK with plastic ware but they insisted in treating me like everyone else. When it came to the breaks I was OK with not having much. I was greeted by the staff with a variety of snacks to make sure I was well fed and happy. At every meal as soon as the staff saw me they made sure to have my food hot, fresh and ready for me to to enjoy.
I am writing this review on my first day here and I am utterly blown away. I would highly recommend this facility where you want over the top service and care.
Purchasing new dishware for me. I was perfectly OK with plastic ware but they insisted in treating me like everyone else. When it came to the breaks I was OK with not having much. I was greeted by the staff with a variety of snacks to make sure I was well fed and happy. At every meal as soon as the staff saw me they made sure to have my food hot, fresh and ready for me to to enjoy.
I am writing this review on my first day here and I am utterly blown away. I would highly recommend this facility where you want over the top service and care.
Source: tripadvisor.co.uk