Local Reviews
In June 2022, Rosthewino said about Mercure Dunkenhalgh Hotel & Spa
The event was wonderful, the room was amazing. What made the do was Edwina, her management and people skills are amazing. It made the night run so smoothly.
I cannot thank her enough, she is a great asset to this hotel.
The food was brilliant, not just the function 4 course meal, but the breakfast, and the evening meal was superb.
The function rooms in the hotel were fab, our hotel room was not that great. No hot water in the sink for the last day of our trip, but the shower was fine.
That part of the hotel looked tired and in need of some tlc, but the reception, the grounds, the spa facilites and pool are amazing and made up for the room.
I cannot thank her enough, she is a great asset to this hotel.
The food was brilliant, not just the function 4 course meal, but the breakfast, and the evening meal was superb.
The function rooms in the hotel were fab, our hotel room was not that great. No hot water in the sink for the last day of our trip, but the shower was fine.
That part of the hotel looked tired and in need of some tlc, but the reception, the grounds, the spa facilites and pool are amazing and made up for the room.
Source: tripadvisor.co.uk
In June 2022, johnrees2014 said about Mercure Dunkenhalgh Hotel & Spa
I booked this lovely hotel through a deal with my hotel break.com which was great value. It was my wife’s birthday & I arranged to have wine& chocolates put in the room, I also paid a little extra to upgrade to a privalage room. The wine & chocolates were good quality and the room was excellent, clean spacious with a lovely bed . The staff in this hotel are absolutely amazing, everyone of them are kind and can’t do enough for you from reception, restaurant bar and cleaners.the evening meal and breakfast were very good with plenty of choice. I can definitely recommend this hotel and will return again when in the area, Thankyou for making my wife’s surprise birthday such a wonderful visit
Source: tripadvisor.co.uk
In June 2022, Alicja1 said about Mercure Dunkenhalgh Hotel & Spa
Lovely place, beautiful building, nice swimming pool and really friendly , helpful staff. My rating was down as food wasn’t great. We were on two days conference , lunch was average but bbq was not eatable . Burgers tasted like a paper , chips were cold. Also on the upper floors rooms had a bit dumpy smell and some dump on the ceilings. Generally, With some improvements place has a lots of potential so fingers crossed.
Source: tripadvisor.co.uk
In June 2022, Gary C said about Mercure Dunkenhalgh Hotel & Spa
We visited mercure dunkenhalgh hotel and spar blackburn. We thoroughly enjoyed our stay but whilst having our meal we were served by shailek he was amazing! Very friendly and couldnt do enough to make our meal enoyable. Lovly chap
Source: tripadvisor.co.uk
In June 2022, bdon257 said about Mercure Dunkenhalgh Hotel & Spa
We enjoyed a pleasant two night break here in this lovely historic hotel set in mature well kept grounds. It is very convenient for the M65 motorway at junction 7 and is only 10 minutes or so from Blackburn. We had a courtyard room which had been modernised fairly recently and it was of a good size and equipped as you would expect. Linens were new and the bed was very comfortable. We would be happy to stay here again.
Source: tripadvisor.co.uk
In June 2022, Hazel B said about Mercure Dunkenhalgh Hotel & Spa
A wonderful day from start to finish....thanks to Sam for his assistance beforehand and the lovely welcome upon arrival, to Ann for the afternoon tea/prosecco and membership information, and to Andrea for the relaxing treatments....the whole experience was just what I needed. I look forward to seeing you all again.
Source: tripadvisor.co.uk
In June 2022, Karen K said about Mercure Dunkenhalgh Hotel & Spa
We were part of a coach group, and were fortunate to get an Executive suite room (613), on our recent 4 night/5 day visit to the area. We could not fault either the room, the service or the food. The staff were brilliant, especially Sara (Restaurant) who came to my rescue when I accidentally knocked a glass of wine over in the room, so clean bedding needed. Immediate attention, and although I offered to re-make the bed, she did it, swiftly and with a smile on her face. Another staff member who managed to make everyone smile, was Olivia, oI hope both these staff go far. The managers were very attentive and you really felt like the customer came first, which has been rare recently. Cannot fault it.
Source: tripadvisor.co.uk
In July 2022, David R said about Mercure Dunkenhalgh Hotel & Spa
My wife and I had the most wonderful experience at this hotel for the 2 days we had the privilage of staying there. The staff were second to none and could not have been any more attentive or helpful to all our needs or wants. This includes all staff from Reception to check out! They were all very pleasant and cheerful in whatever service they provided for us and nothing seemed to be of any bother to them. They were all true ambassadors for the Mercure chain of hotels. Thank you all so much! Our room was delightfully presented and maintained during our stay. (Room 105) There was however one small maintenance issue; in that the bracket support for the shower handset was quite loose and with a considerable gap between it and the wall it was so loosly attached to. It was not a problem for us but it is highly open to water ingress behind that wall, which if left in that state could lead to serious water damage behind that wall?
I would like to make special mention of some of the ambassadors we had interaction with who were just so helpful in the most pleasing and pleasant of ways:
All of the Reception Staff, Our delightful Cleaning Lady who clearly works so hard and provides a great service! The Restaurant staff who were delightful and displayed such great attention to detail. They were Olivia, Chris, Joseph, Shailesh and Sara. Thank you all so much. There was one man who stood out who made our stay so much of a delight with his caring attentive and problem solving ability to round off our wonderful stay and that was Aziz. Such a delightful; hard working man of many talents. I would rate him a Chief Ambassador and fully deserved of such an accolade We would highly recommend This Hotel to anyone.
I would like to make special mention of some of the ambassadors we had interaction with who were just so helpful in the most pleasing and pleasant of ways:
All of the Reception Staff, Our delightful Cleaning Lady who clearly works so hard and provides a great service! The Restaurant staff who were delightful and displayed such great attention to detail. They were Olivia, Chris, Joseph, Shailesh and Sara. Thank you all so much. There was one man who stood out who made our stay so much of a delight with his caring attentive and problem solving ability to round off our wonderful stay and that was Aziz. Such a delightful; hard working man of many talents. I would rate him a Chief Ambassador and fully deserved of such an accolade We would highly recommend This Hotel to anyone.
Source: tripadvisor.co.uk
In July 2022, Fiona M said about Mercure Dunkenhalgh Hotel & Spa
Had a fab stay wonderful staff very comfortable and clean rooms worth a visit special shout out to Sarah b thankyou for the wonderful service keep up the great work. Cons prom night on friday wedding on saturday check before you book
Source: tripadvisor.co.uk
In July 2022, Beth E said about Mercure Dunkenhalgh Hotel & Spa
We went for a few nights away, I was on crutches which I told the hotel in advance they gave us a downstairs room which I thought was fab till we got there. We were on the opposite side of the building to the facilities (spa, restaurant/bar etc) so I really did struggle to wander to breakfast/evening meal and back. I was guest of the day which was a surprise! We got some snacks and 2 free drinks. :) The room itself was fab though, very quiet We were surprised as we were near the function room but we couldn't hear anything. I was unable to use the spa/swimming pool due to the injury but my partner said it looked good. Service at the restaurant was very hit and miss. We got served by a young gentleman in the first evening who was very unhelpful I asked what fruit ciders he did and he told me they just do magners so that's what I had for my free drink (I don't like normal cider but I thought hey its free) and he just generally didn't appear to want to be there. - to find out the following night when we asked Olivia (best member of staff in the restaurant!) That actually they do indeed do fruit ciders and so I had one of them. Olivia answered all our questions and was very polite throughout. The only issue with the restaurant was there were loads of flies and it was quite off-putting when eating but the food itself was fab and worth the price!
Bar from that overall was a good stay. Would I go back probably not we just expected service to be a little bit better.
Bar from that overall was a good stay. Would I go back probably not we just expected service to be a little bit better.
Source: tripadvisor.co.uk