In October 2017 RSM fitted a new door seal on my Hotpoint washing machine. I was charged £125.79 in total for the part, labour and VAT. At the same time I asked the engineer to deal with a blocked fabric conditioner dispenser. He said that it needed a new valve, £74.10 in total, and he fitted the valve a week later. The dispenser was still blocked. I called RSM and was told that the machine would probably require a very expensive part and it might be cheaper to buy a new machine. On 19 January 2018 a Hotpoint engineer diagnosed that the problem was blocked detergent in the feed. He unblocked the dispenser in two minutes. Very, very unimpressed with RSM!
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