I first met Paul Riley of Total Soft water when he had a softener shop in Harpenden. His knowledge of water softeners is extensive and I trust his judgement and proficiency implicitly. I recently purchased a second hand softener via eBay to replace an old outdated model that was installed many years ago.. My first action, before installation, was to get Total Soft Water to check it out for me. For a very reasonable cost, Paul personally stripped the unit and replaced all necessary parts, tested it thoroughly and set it up for the local water hardness. His expertise saved me a considerable sum over purchasing a new softener, but not once did he try to pressure me into buying a new item. This is what I call ‘Service’ and I know I can rely on him to provide expert advice and recommendations if I ever need a new softener in the future. I thoroughly recommend this and other Total Soft Water shops in the area, which Paul is responsible for.
What a fantastic service we were priced for a Water Softner and Purifier
Good value for money and installation service
We also purchased a new 3 way tap and despite several manufacturing problems with the tap Paul and the team repeatedly changed the parts until we were fully satisfied.
The aftercare to us was and still is the most important
A HUGE thanks to Total Soft for getting it right.
I am very pleased with the service they offered. Peter offered the solution to sort out our badly designed plumbing system under the sink and the plumber made all the necessary change and fitted the water softener perfectly.
I purchased a new water softener from this company to replace an old system. it has proved far more efficient and effective and I would recommend their products and services to anyone living in the local area.
Having moved to Welwyn Garden City recently, I soon released I needed a water softener. I found 'Total Soft Water' on the internet & made an appointment to pop into their showroom for advice on the right model for my property.I received helpful friendly advice & am very happy with my softener & wouldn't be without it !!