Are you aware of the impending changes to consumer rights?
4th August 2015
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In just a few months, the Consumer Rights Act 2015 will be bringing consumer law into the 21st century.

Heralded as the biggest shake-up of consumer law in a generation, these changes will not only be setting out clear and updated consumer rights for good and services, but for the first time, will also be taking in account digital services.

With this in mind, Hertfordshire Trading Standards is advising that local businesses in and around Watford ensure they are aware of these rights and how the changes may affect them.

The main changes, which will be introduced on October 1st 2015, are:

  • Consumers will have a clear 30 day time period in which to return faulty goods and receive a full refund. As the current legislation stands, the duration of this period is unclear.
  • Consumers are entitled to get some money back after one failed repair of faulty goods or one faulty replacement. This entitlement will stand even if more than 30 days have passed.
  • Specific rights for consumers to get faulty digital content replaced or repaired will be introduced, with goods including online games, films, e-books and music downloads.
  • Consumers have the right to demand that substandard services are redone. Failing that, a price reduction would be required.

Are you unsure as to how the new Consumer Rights Act 2015 will affect your Watford business? For further information and advice about the new legislation, call Hertfordshire Trading Standards on their Business Advice Hotline – 01707 282 401.

Consumers can call the Citizens Advice Consumer Service on 03454 040 506.

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