The Black Country Arms

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4.8/5 based on 1016 reviews

Latest Reviews

In August 2018, Ria S said:

I love being fat shamed when I go out!! My husband I order a large brunch and a ploughman’s lunch, obviously the waitress upon seeing my bulk tries to give me the brunch, unfortunately it wasn’t for me but my husband-maybe ask and not presume
However my favourite part was when the waitress brought out my ploughman’s lunch whilst also carrying a dustpan and brush, I remarked that it’s not the best hygiene standard to do that-she was notplease about my observation
But it could have been a one off, so as my husband and I sat there eating off very chipped bowls and plates a man walks down the stair carrying 2 sanitary towel bins stopping chat to people as they eat
very Concerned with their standards and won’t be back

Source: thebestof.co.uk

Reply from Alex M:
Reply received from the Business Owner - I am sorry that you have felt the need to complain after what you consider to have been a poor experience when you recently visited our establishment. I have spoken to the waitress concerned and can only apologise for what happened. Feedback on our staff and customer service is very rarely bad so I have emphasised my disappointment in her performance following your complaint. To be honest she was taken aback and a somewhat upset that you felt she had (in your words) "fat shamed" you. That was absolutely not her intention and she asked me to pass on her sincere apologies if that's how things came across. She explained to me that she thought, when approaching your table with your food (as you say, the brunch came first), as you were facing her and looking at her (while your husband had his back to her) she engaged with you first to announce she had the brunch. She didn't intend to imply it was for you (for either of you for that matter) she was merely 'announcing its arrival' for you to say who it was for. As for the dustpan and brush - indeed you are right, she shouldn't be handling that and food at the same and she has been told - she said she merely wanted to clear up the mess that was next to you for your own comfort, as promptly as possible. The PHS sanitary man is not part of our business - he is externally contracted and calls to do the same job at dozens of pubs, restaurants and other establishments, i.e. removing sealed sanitary units from toilets. I have to say that in six years I have never seen him engage in conversation with our customers. As a general concluding note about the hygiene standards at the BCA, only last month we received a thorough and rigorous inspection by Environmental Health and received a rating of 4 (narrowly missing a 5).

In August 2018, Mark trobisch said:

Prices don't match miserly austerity by our government. This is the only complaint. Even free WiFi.

Source: google.com

In August 2018, Mark O Shea said:

Nice pub good food

Source: google.com

In July 2018, Carla koala said:

Pub is beautiful staff are lovley the food is amazing and there is a good variety of choice on the menu.good choice of beers and very clean

Source: google.com

In July 2018, Carol Allen said:

Pleasant clean and comfortable

Source: google.com

In July 2018, Steve M said:

Proper beer. Proper pub.

Source: google.com

In July 2018, Paul Oldhams said:

Wonderful. Great atmosphere and really good refurb. Great choice of beers and gins.

Source: google.com

In July 2018, Michael Owen said:

Great beer great staff freindly

Source: google.com

In July 2018, kath smith said:

Love the place and very friendley

Source: google.com

In July 2018, Roger Davis said:

Great beer good food

Source: google.com

In July 2018, Raymond McComb said:

Like the revamp very well done havent been for a while

Source: google.com

In July 2018, Mark Richardson said:

Good pub with a decent selection of real ale to choose from. Food in there is decent too.

Source: google.com

In July 2018, JiM Whitten said:

Great beer and great atmosphere.

Source: google.com

In July 2018, Sabrina said:

My local pub. Always a good atmosphere, staff are friendly and laid back. :)

Source: google.com

In July 2018, shotgun433 said:

I read the reviews an must say it sounded great, Well had Lunch and decided on the Faggots must say great, But Fish and chips No!! chips good mushy peas good but Fish frozen iceland type special, The beer was incredible choice and very nice, beer prices very good, Really sorry to only give three stars would definately give 5 if not for awfull fish

Source: tripadvisor.co.uk

In July 2018, AlanM252 said:

Popped in for a pint and lunch. Excellent choice of beers. Ordered the ploughman’s lunch - enough food on that plate to have fed my entire family! Fantastic chutneys and a delicious pork pie.

Service was great too. Highly recommended Walsall pub.

Source: tripadvisor.co.uk

In July 2018, chloe said:

God clean pub nice stagg

Source: google.com

In June 2018, Martin Edwards said:

Always a good place to visit good selection of ales (17) food is good recently refurbished.TV screens friendly staff great atmosphere a must do for real ale lovers.

Source: google.com

In June 2018, Dr Bob Whorton said:

Great atmosphere and like a recognisable island amid changing sea.

Source: google.com

In June 2018, L411JMwillh said:

Had an amazing lunch break today, surprisingly large selection of beers, fantastic service and amazing food. 5 star!

Source: tripadvisor.co.uk

In June 2018, Philip Brown said:

Just visited for the first time with friends food really good ale selection first class and staff really pleasant and welcoming Will be going back again soon this is how a pub should be

Source: google.com

In June 2018, Miss Anwyn said:

Recently refurbed and looks very homely inside, wonderful atmosphere, great selection of drinks, friendly staff and the food is tasty and comes hot. Cant ask for more in my opinion!

Source: google.com

In June 2018, Pedantic said:

Visited for the first time on a Friday lunchtime. It was quieter than expected but with a good atmosphere (background music was not obtrusive but just up my street). For someone with mobility problems, it was not the easiest place to have lunch as there are stairs to the bar to order food and more stairs to get to the toilets. The staff were friendly and helpful with advice on the massive range of ales and ciders on offer. The food was good, reasonably priced and well presented with a daily veggie option (which my son tried and enjoyed). Overall we enjoyed our visit but I wish the bar and toilets were downstairs!

Source: tripadvisor.co.uk

In June 2018, sportybirmingham said:

Despite the make-over, the pub isn’t bad.
Wish they had kept the stain glass windows in, don’t like the plain windows, they look dull.
The bar now numbers left to right, instead of right to left, 16 real ales, & 4 ciders.
Drinks are still lovely, as are the dinners.
Gone is the handwritten beer board in the right hand corner, now there is at least 3 electronic boards dotted around, behind bar, top floor & 1 other I remember seeing somewhere.
The possibly fake plants up the stairwell, look nice.
Haven’t got use too the table layout upstairs yet.
TV’s are now flat on side wall upstairs & by right hand side window downstairs, instead of in top corners where they were before.
Don’t like the sauce sachets, preferred when condiments were in the numbered small metal bucket, sachets are fiddly & take ages to open & you need lots of them. Needs Encona hot pepper sauce in selection too.
Pictures have been moved around, history of the Green Dragon is now upstairs instead of opp: the bar & some new dinky ones added.
Still a great quiz on 3rd Thur of the month with an excellent quiz master.
The best pub in Walsall by a country mile. Brilliant, knowledgeable staff too.

Source: tripadvisor.co.uk

In June 2018, Judith Cox said:

Lovely old pub with great choice of drinks and free live music 😁

Source: google.com

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