Glyn Smith visited me, on time, on the day agreed.
I found his experience invaluable, as i talked him through my requirements, and expectations, and his input was second to none!
We agreed a date, and for work to commence, and as agreed his team turned up on time, and worked very hard over the 2 days.
I found all aspects of Glyn & the team professional, and willing to ask my wishes, and requirements.
They have left me with a very professional Patio, which i am extremely happy with (more importantly the wife is too!!)
I would HIGHLY RECOMEND - Crete By Design, if you want a good, honestly priced job, WELL DONE
Thank you Glyn & Team
Glyn and the lads did a fantastic job on my driveway to a very high standard, they were very hard workers who didn't stop working all day and were very polite and professional ,im very pleased with my new driveway thanks Glyn and the lads top work 👍
When are you going to come and fix the cracks in my drive? They happened about a week after the drive was laid, 18 months ago, and when you came to look at them, which also took you along time to come round to inspect the drive, you said that they were caused because you hadn't put enough expansion joints in the drive. You also said that they needed to be wider before they could be fixed. That was about 12 months ago when you first visited to look at the cracks and after many phone calls and texts to remind you where I live you still have not been out to look at them. I have tried phoning several times over the past few weeks but you don't pick up my call.
The salesman for this business Dal knocked our door to sell us a new drive, we paid him £60 cash for a surveyor for my property on the afternoon,the following morning the workmen turned up with digger no surveyance done we had a couple of issues with the drive and it does look better than it did but and it’s a big BUT drive is mostly white patches instead of slate grey which doesn’t look good, it’s pooling at the entrance door as there’s no guttering been put there it’s at the other end of drive but more disappointingly is no-one in the business will return to see the finished job or has the curtesy to answer their phones.
I’m happy with my drive overall even tho the paint work on my drive was not fully complete, after making payment we never saw them again, my husband had to meet one of the work men on a car park to get the drive paint to finish ourselfs, they also borrowed our garden brush to clean our drive which also never got returned. Whilst doing our drive they chipped a brick in our brand new porch which I had to point out to them for them to replace ( my husband also went out to get the replacement brick) also they cut into wires which luckily enough were dead wires ,but we did pay £60 cash for a surveyor which obviously never came ? .... after all this we were happy with the drive itself... dal the sales man gave us 3 different prices on the drive n we told him we will have the 1st quote or we was not to have it done at all, he advised me he was only offering that place originally because they was doing work in the area (which makes no sense as they are based in my area) so eventually the sales man Dal finally agreed to the original price given. I recommended the company to a friend after being told a £100 cheque would be given to myself by recommending them, however this also didn’t happen I even phoned the owner of the company who told me he would post it and he never did. So overall the drive we are happy with but the customer service is none existing
Reply from Alex M: Reply from Business Owner - Firstly please accept our sincere apologies and we are pleased that overall you are satisfied with your driveway.
At Crete by Design we take a lot and care and effort in every aspect of our company and pride ourselves on our commitment to customer services, I’m sorry on this particular occasion yours wasn’t the best.
We haven't received any notification or request for any remedial work? The only contact made was the request of the "recommendation fee", so I was a little surprised at your comments.
In regards to "working in the area", it’s more cost effective to multiple drives in one area, for example a particular postcode at the same time. It cut down on installation time, travel cost etc. so we pass the saving back to the customer by way of discount. We always leave a fixed 6 month quotation, if required 3d CAD drawing and in this particular case we happened to be installing multiple drives in the area hence "the discounted price" sorry for the confusion.
Every Installation is subject to survey.
£100 recommendation fee is on the way; we have multiple recommendations every month, and had fallen behind in dealing with this
Rest assured every point you have raised has been noted and an internal review of working practices has been undertaken and procedures are now in place to insure this does not happen again. Thank you for raising some issues which have enabled us to review our processes.
In July 2017, Andrew L said:
This company has given me a driveway to be proud of. Everything was done professionally,from the planning to the hard work by the lads installing the drive;under the guidance of Glynn Smith and Glynn junior. All this done within a week of first contact with the company.
In February 2017, Rob M said:
Would like to say thanks to all the lads at crete by design , from dal sales manager designing what our drive could look like, to glyn smith and his team of lads in digging out the drive and completely changing how our house looks , there work is great the drive looks absolutely amazing , had so many comments on how nice it looks , would highly recommend these guys
So thanks again lads from the maxwell's
In September 2016, Kay D said:
We cannot thank Glynn and the lads enough for the work they did in our driveway, they did a fantastic job it looks great and Well worth the money.
The lads are great and hard working. We have passed your details on to a few people who have walked past and commented on how good it looks. Big pat on the back for you all...Thank you to all from Joe and the Girls. X
In September 2016, corinne j said:
Thank you so much to Glynn smith and Glynn junior and there lads who worked so hard nothing was to much everything we asked for was done with attention to detail with professional care and skill we would highly recommend these punctual helpful and politeful team Corinne and Joe
In February 2015, David S said:
Great bunch of lads, very hardworking. They have done a lovely job. We are really pleased with the result. We would highly recommend!
In August 2014, Mary B said:
Really impressive from quote to completion. Hard working with an eye to detail and informative. throughout. Excellent and pleasing result. Highly recommended.
In August 2014, Mavis M said:
I have been very happy to have Mr Smith working on my drive. He is polite and friendly, and has made a good job of the drive.
In August 2014, Alison C said:
We would recommend Crete By Design to anyone. We are really pleased with the workmanship and they are very professional. A big thank you to you!
In November 2013, Emily W said:
I would just like to recommend Glyn and his hardworking staff. They completed a drive for me and I was very impressed with it. Great down to earth guys and Glyn you have a son you should be proud of. I would recommend them to everyone. Best wishes Gill and Chris
In July 2013, Gill L said:
I cannot recommend Crete by Design highly enough! Glyn and his team are so professional in every aspect. My drive is now the very best!
In October 2012, Alison A said:
A big thank you to Glynn and his team for giving us a driveway to be proud of.
Would highly recommend them.
In October 2012, marje m said:
excellent work,First class workmanship by friendly professional staff.. I would highly recommend them
In September 2012, alby a said:
Glyn and crew coped with a lot of problems incl the weather in a very controlled manner and left us with a drive to be proud of I would recommend them to everybody wanting a design drive
In June 2012, Mark H said:
Excellent work, excellent work force. I would highly recommend for a first class job.
In June 2012, Paul L said:
I am happy to recommend the services of Crete By Design who provided us with a first class job with friendly, professional staff without reservation.
In June 2012, Ray M said:
The workmanship was first class from start to finish. And I would recommend them to anybody.
In June 2012, Barbara W said:
Excellent professional service and friendly team, and they worked around the weather conditions. Already recommended to friends and family.
In June 2012, Lisa H said:
Really pleased with the work that was carried out, would highly recommend Crete by Design.