The AUC, a leading passenger watchdog, cites a number of airlines or operators who will charge a fee of over £100 to amend a surname or spelling error.
Manx2.com has offered a 24 hour period for its customers to amend errors in bookings since it began operating in July 2006. This service is free of charge; many other airlines charge for this.
The AUC is calling for the changes following what it calls a large increase in complaints being received from passengers who have been forced to book online, rather than through a call-centre to take advantage of lower fares, but system glitches have forced errors to be made.
Manx2.com Chairman, Noel Hayes, commented: “We understand that innocent mistakes will occasionally be made when booking flights online, and it’s only fair that there is a system that allows passengers to rectify genuine errors for free within an agreed timeframe.
“Since our launch over three years ago, Manx2.com has been pleased to rectify any booking mistakes notified to us within 24 hours and so I wholeheartedly support the AUC’s calls for this to be made an industry-standard practice.”
Further information on the issue of rectifying online bookings, and the background to the Air User Council’s call for a 24 hour cooling off period can be found here .
