I would like to thank everyone at R and R for your high standard of customer service. As you know, one of the bathroom fittings installed by you developed a serious fault.(This fault was nothing to do with R and R and was obviously a flaw in the manufacture.) When I contacted you about this, you and a Director of the company were at my house within the hour. You agreed to replace and install the fitting and make good any repairs which we needed. You did this without any argument and with a professional and friendly approach. Both myself and my wife are pensioners and were quite upset by this incident, but your manner and swift response calmed us down, as we felt the problem was in capable hands. Needless to say everything has been put right and we're very grateful that we had RandR to deal with rather than some other firm. Thank you again. Roger Hack.
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