Client satisfaction is of paramount importance for local law firm Lanyon Bowdler, so in order to measure performance and expectations, feedback questionnaires are sent to clients at the end of each case.
Over the past six months a total of 453 clients returned their feedback forms to the firm’s various offices located across Shropshire and the statistics are the best to date. Over 99% of clients said they would recommend the firm, nearly 95% said they found it easy to make contact with someone in connection with their case and an impressive 90% were either very satisfied with the level of service, or felt that it exceeded their expectations.
Managing partner David Battisby says “Whilst the economic forecast continues to be gloomy, it certainly gives us a boost at Lanyon Bowdler to see such positive results coming from our clients.”
David added “One of the real challenges now for law firms is the service they provide – quite naturally clients have a right to expect a high level of service from their professional advisers. With the opening up of the legal sector to alternative business structures and the new entrants to the market place, it is ever more important for us to deliver on service and performance. These results are most encouraging for Lanyon Bowdler.”
Lanyon Bowdler has collected data from customers for over six years and shares this information on its website. There is a culture throughout the firm to deliver excellent client satisfaction, together with expert legal advice delivered in plain English.
Lanyon Bowdler is Shropshire’s largest law firm which acquired a presence in Hereford from 1 December 2010. With 18 partners and in the region of 200 experienced staff, the firm is able to offer legal advice throughout both counties from local offices.
The head office is situated in Shrewsbury at Abbey Lawn Business Park, a further five offices are located in Hereford, Ludlow, Oswestry, Telford Town Centre, and Wellington.
Lanyon Bowdler is an award winning multi-disciplinary law firm, specialising in all aspects of the law. With a progressive outlook and a commitment to the environment, the firm embraces opportunities to work with the community – supporting charities and enterprising initiatives.
You can now follow us on Twitter – www.twitter.com/lanyonbowdler, ‘like’ us on Facebook – www.facebook.com/lanyonbowdler, keep up to date with us and have your say by visiting our Blog, at http://blog.lblaw.co.uk, or browse our website – www.lblaw.co.uk
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