Conflict resolution in the workplace
19th October 2017
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Have you ever had a disagreement with someone at work? Workplace conflicts are very common; there are very few offices where all the employees get along all of the time. Due to this fact, conflict resolution is a necessary element of the workplace, and those in a leadership position need to implement a conflict resolution method, or bring in an unbiased mediation service.
It is important that conflict in the workplace is addressed and resolved, not doing so will have a negative impact on productivity and teamwork. Conflict resolution requires problem solving abilities and decision making skills; here is an overview of steps you should consider:


Listening to an employee's issue is the first and most important step in resolving conflict. You should simply listen to all parties involved to completely understand the nature of conflict, and then start troubleshooting solutions.

Group together

As a leader, you'll need to arrange a meeting with all involved parties to discuss the issue. Give everyone a chance to speak; this is a good opportunity to hear all sides and gain a full understanding of the conflict. Having a group meeting may also advance a resolution that will satisfy everyone.

Don't delay

It is critical to address the conflict promptly yet with consideration, this will ensure the situation does not escalate or impact on the performance of individuals or the team.

Be impartial

In a leadership position, you shouldn't display any sort of opinion that favours one person over another. If you are partial towards one person, it would be advisable to delegate the resolution to an impartial third party. Sometimes, conflicts at work are just so entrenched that it becomes impossible to resolve them internally. A confident, trained workplace mediator will be able to work as an extension to your own team to diplomatically resolve your internal conflicts to avoid lengthy and costly disputes. A reputable and trained  HR Consultants in Shropshire can deliver this service on behalf of your business.

Conflict resolution training

Enrolling your HR and leadership teams on workplace mediation training will support a better internal outcome for your business when conflict arises.
It’s important to note that while resolving workplace conflicts, you need to consider your company's regulations and policies. With the right, you'll have the tools and techniques necessary to keep harmony among your team!
For more information on Conflict Resolution in the workplace and to learn more about third party services and training call Human Results - HR Consultants in Shropshire on 01952 288361 or visit their website here.
About the Author

Mark Luckman

Member since: 10th July 2012

I champion the best businesses in Telford and Wrekin, businesses recommended by you. If you run a local business or know a really great local business that you think deserves to be known by more local...

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