We used Franklins Removals in January 2026 to relocate from Bolton to SW France to begin our new lives there. From picking up all our household goods and furniture at storage units and delivering it to our new home in rural France, all the team worked brilliantly together . Bev in the office talked us through all the required customs documentation and paperwork giving examples of how to complete the French paperwork. Both the pick up team ( Dave and team) and the delivery team(Lee and Paul ) worked tirelessly and were careful with our stuff. All members of the team were responsive to our emails/ calls and kept us informed throughout the process. Franklins were not the cheapest quote we had but they ticked all the boxes for us, and removed a quite a bit of the stress of relocation to another country for us. We're so pleased that we used them! Would highly recommend Franklins for an international house move!

Great experience. Kieran and Michael were extremely helpful and made the whole process smooth from start to finish. Highly recommend!!

Good communication and fast to work through the hassles of UK to Denmark shipping. Paul and Daz were efficient, hardworking, understanding, and friendly even my children said “those guys that brought grandmas stuff are nice”

A fantastic collection experience from Michael and Kieran. Polite, punctual, and professional. Would recommend.

Fantastic experience- the two Pauls were friendly and really hard working- I do not want to move anytime soon again but they are highly recommended- especially considered that it was a UK to France move

Bev was fantastic with all the communication from start to finish,every step of the way was made easy.
Carl,Jamie and the rest of the removal guys were gréât,punctual,polite and very helpfull.
I moved from France to Scotland with no issues.
All my goods were treated with respect and nothing was missing or broken.
Thank you Franklins for making my move stress free.
I highly recommend this company if you're thinking of moving.
Kind regards

From first point of contact to pick up - the Franklin team delivered top admin service, a competitive price quote and prompt collection by polite and efficient handlers - so far, perfect. A big thank you from me.

Irriplacable childhood memories and a filing cabinet with files were lost, and my mirror was broken.

By far the worst experience I've had with any company in my life. Please think twice before using this service for your property and read this in it's entirety before trusting them.

To start off, communication was insanely bad - my questions went unanswered many times and when I made my payment they didn't respond to me for a week, making me believe I might be scammed - but no, their communication was simply awful. I had to ask multiple times for things and my requests were not met over and over.

The moving company arrived in the exact timeframe I requested them not to, making everything very complicated. When they arrived the movers were not told that they were supposed to walk 150m to collect my stuff, which I payed £400 extra for. They also confirmed they would never see any of that money - so where is that extra cost for that walk going??

Then, of the very little stuff they needed to move, they managed to loose my filing cabinet, break my mirror and also loose the only irriplacable item in my stuff - a box full of childhood memories. Drawings I made as a kid, raport cards from primary school, my entire identity was in that box.

Not just that, but we received 2 items that werent ours - a box with a lamp in it and a huge box of tools - you'd think it would be easy to figure out where my box went by tracing these two rogue boxes - but no, nothing was found.

They then don't respond to me until I send an e-mail twice and never follow up until I once again have to ask for clarification on what happened to my stuff a third time. My stuff was never found, they have been completely and utterly useless in communication regarding it and I would never recommend their services to anybody.

Edit: After making this review Franklins reached out to me saying they would try to find my stuff, which they did a few days later.

They found my stuff which got delivered about a month after, and sent me a refund for my mirror so I could get a new one.

Stuff arrived well in the end but communication wasn't good until I made a bad review, which they seemed quite unhappy with. Glad they found it in the end though, thank you.

We had a fantastic experience with this moving company. Their communication was clear and consistent from start to finish, which made the whole process stress-free. A special shout-out to Kieren and Michael they did an amazing job moving our belongings with care and efficiency. Highly recommend!

Used Franklins to move. So friendly and professional. Would highly recommend! Special shout out to Kieran and Michael for their care and attention to our belongings.

After changing the date of our move several times and being the most disorganized home movers ever, Franklins were amazing. Bev was always calm and helpful when the dates moved again and again, and the team who arrived on the day were phenomenal! They packed, organised and supported us as we moved 18 years of stuff to our new home… no mean feat! Thank you so much, we would definitely recommend you to others!

Great communications and good pricing. The process of our move from the UK to the Netherlands was handled very well and Michael and Kieran were super friendly and fast moving out all our stuff from the apartment

Franklin's Removals moved us from France to Shropshire today. The crew, Paul and Daz, were superb. They ensured that the whole experience was as painless as possible. We have no hesitation in recommending Franklin's. Bev, in the office, was extremly efficient and a delight to work with.Thank you so much.

We recently relocated from the Netherlands to Reading UK and couldn't have done it without Franklins. From the first contact with the team at Franklins until delivery of our furniture in Reading everything went smoothly. They even assisted with information regarding customs. A massive thank you from myself and my family. Brandon

Turned up on time
Friendly and efficient
Dave and Jez did a great job today

Recently used their service to Move from Munich to London. They provided great service and very professional. Got our household items shipped and delivered in London, without any hassle.

Franklins moved us from Berlin to Oxford end of July. A million thanks especially to Paul and Lee whom are not giving up on anything to make it happen!!! We had faced such difficulties due to unforeseen building sites towards our road, but thanks to your both determination it all got done! Big shout out to Bev too, who supported through the whole cumbersome process and sorted all paperwork and millions of questions. Absolutely brilliant you all are !!! Thank you

Carl and Paul were fantastic and did an amazing job!

We used Franklins to move house after our original removal firm let us down last minute.
The service was faultless and really helped take the stress out of moving day.
I will definitely be recommending this company to friends and family if they need a removal firm in future.

Really great team who worked very quickly and professionally. Would highly recommend. Quoting and office team very supportive from the outset and removal team on the day very efficient and professional. Even when dealing with an earlier than expected completion. Thank you for all the hard work.

Franklins have moved us from England to France and back again in the last year. Each move has been professional and timely, with friendly, knowledgable staff. We stored our furniture back in the UK whilst we were waiting to sell our house in France and that too was very reasonably priced and arrived on a date we asked for. Again, very helpful, friendly, fast working staff. Highly recommend them for their service with removals and for their outstanding customer service throughout.

Used Franklins for a recent move from UK to France. They were brilliant. Very reasonable and professional. The two guys who came over were great. Paul and I think the other chap was George. Can’t recommend enough. Don’t waste your time looking at other companies. Franklins are the best.

Franklins Removals LTD were an absolute pleasure to work with. From the very beginning, they demonstrated true professionalism and reliability. Bev did an outstanding job co-ordinating all the necessary paperwork and logistics for pickup, customs clearance, and delivery to France—everything was seamless thanks to her attention to detail.

On delivery day, Paul and Daz went above and beyond. They brought a great attitude, a strong work ethic, and genuine care for our belongings. They worked efficiently and made the entire process feel effortless.

We couldn’t have asked for a better experience and highly recommend Franklins Removals LTD for anyone planning an international move.

Packed and moved us in one day, without any hitches. Would recommend Franklin's to do your move.

Excellent service, efficient & helpful from start to finish. Special thanks to Paddy & Simon for their help during the move, very hardworking, thank you