Tackwood MOT and Servicing Centre St Neots

4.9/5 based on 568 reviews
Latest Reviews
Good service, good communication with customers
google.com
Source: google.com
Last minute M.O.T needed and Tackwoods couldn’t have been more helpful, next day booked in, was honest and knowledgeable about the small issues that needed sorting out to get through the test a genuine care was given. I rarely leave reviews but when service and business is at its best I’m happy to. Highly recommend.
google.com
Source: google.com
Friendly staff and helpful.
google.com
Source: google.com
My car needed an MOT, and was most definitely not in a good way... They booked the car in with no trouble, when the car was MOT'd the communication and updates were brilliant, and despite just the amount of work required on the car they were still able to offer to complete the work in just a day! As well as this it was done at a really reasonable price, they were considerate of my budget and helped reduce the cost of the repairs where they could. Really helpful all round!
thebestof.co.uk
Source: thebestof.co.uk
A very reliable and friendly garage, providing the highest level of vehicle servicing.
google.com
Source: google.com
Used Tackwood for 10 years now. Always fast, friendly and well priced.
google.com
Source: google.com
Great garage for servicing your car or other vehicles and MOTs friendly and helpful staff
google.com
Source: google.com
Really useful site with lots of local trades and events - Having a central point with links to amenities is a great way for people to explore and promote what goes on in their area
facebook.com
Source: facebook.com
Excellent service and very friendly staff, highly recommended!
google.com
Source: google.com
Big thank you to vital signs for my brilliant van decals, the out come was just what I asked for and turn around time was spot on!
facebook.com
Source: facebook.com
What a brilliant service and everyone I spoke to was friendly and helpful. Cheap MOT as well!
google.com
Source: google.com
Always helpful. Genuine and friendly. Have worked on our familes cars over the last 8 years and we have always been happy with the work until they messed up my tires and didn't fix it so no longer use them.
google.com
Source: google.com
Very good garage, reasonably priced, excellent service.
google.com
Source: google.com
Good garage to service your car.
google.com
Source: google.com
Really friendly and helpful team here. Great service always
google.com
Source: google.com
Excellent garage, friendly & helpful staff changed to them after becoming incensed with BMW Cambourne & never looked back
google.com
Source: google.com
Amazing car repairs locally! Friendly bunch and know what they do.
google.com
Source: google.com
Great service as always. I highly recommend Tackwoods.
google.com
Source: google.com
You will never have a bad experience with Tackwoods, you will not incur extra costs, the staff are very helpful and you will tell all your friends and family about them once you've used them.
google.com
Source: google.com
I thought there was a problem with my car yesterday so I called into tackwoods and the guys put it straight up onto the ramp and checked it all out for me ,they said it was fine and refused to take any payment off me for their time , what amazing service you get from these guys ,
thebestof.co.uk
Source: thebestof.co.uk

Reply from Tackwood MOT and Servicing Centre St Neots:
Thanks for taking the time to review us, always happy to help :-)
Absolutely disgusted.
I took my BMW 5 series in today for the simple job of having a rear coil over spring replaced. I arrived at 8am as requested as it was the time most convenient for me and tackwoods understood that.
my self and my mum have taken our cars there for a number of years since moving to St Neots with no issues until today and now I wouldn't recommend them to my worst enemy and We definitely won't be going back there again.
After the work was completed on my car upon leaving the garage whilst still on levellers lane I noticed a juddering/rumble coming from the rear end of the car. I took the car back and they assured me that it was safe (fair enough) but that doesn't explain why my car is now vibrating, after a long and in depth discussion and look at the bottom of my car and also a test drive the final decision was to go through the process of elimination starting with the rear UJ and centre bearing being repaired.
I left with this information and went over to Bailey morris to get a quote on these repairs (£198.95 before labour) for a problem that appeared out of nowhere whilst my car was on a ramp. But I as a law student have reviewed cases similar to this and do understand the concept of coincidence and appreciate that. I was accused of "crashing my car into a bollard" which was a manipulation of what I had told them prior which was that I knocked the underside of my exhaust on a folding parking bollard (in the folded position) which was the front end of the exhaust just behind the cat which was repaired with no problem. (if I could upload pictured of the repair I would) and from the second opinion from various other mechanics this couldn't be the case as to whats causing the rumbling. after getting the quote from bailey morris and returning to Tackwoods to book the car in for its repairs which had previously been discussed I was called into the office and told that they are no longer happy to work for me on any of my vehicles. So now I am a student with who also needs to get to work with HUGE repair bills on my car. just to think I was going to try and get it booked in for a timing chain replacement and service next week too. NEVER AGAIN. AVOID BY ANY MEANS!!!
thebestof.co.uk
Source: thebestof.co.uk

Reply from Tackwood MOT and Servicing Centre St Neots:
Dear Rhys Naturally as a customer focused business we don’t like getting negative reviews, we try to rectify any problems immediately and to the customer’s satisfaction. It did however become apparent after a considerable amount of time spent with our technicians explaining outstanding issues on your car; this would not be the case. When you originally booked the vehicle in, you did state that it was “going all over the place” and had lots of issues, (a completely different version to your review). We informed you that it would be best to book the car in for a couple of days so we could fully diagnose it, order parts and fit etc. You informed us that you were not able to leave the car for long, but you did say you had a coil spring that needed fitting. We accommodated you with a fixed time booking just for the coil spring as a starting point. We only fitted the coil spring (3 bolts top and 1 bolt bottom), nothing else; we didn’t assess other issues as it was only booked in for the coil spring. You came back and we informed you of this, explained and showed you on our ramp, we went through exactly what we had done and you went away seemingly happy with our technicians explanation. You then came back again, quite aggressively implying that we must’ve done something to your car whilst there as it wasn’t like it when it came in. (Not what was said when you booked the vehicle in with our reception staff). We again afforded you polite service, got our senior technician to go out and assess the car, we put it on a ramp and showed you, ultimately giving you a free diagnosis of the unrelated problem. You were obviously happy with our prior service and diagnosis as you wanted us to complete the prop shaft repair which you came to book in. It was only at this time when you wanted to book the vehicle in for the work I informed you politely that I was sorry but we didn’t want to quote or do your work anymore; to question the integrity of our technicians and our business modeI was something I was not prepared to accept. I also explained it was because historically we have had lots of “no shows” when you have been booked in previously; the latest being just 2 days prior to this with no telephone call to cancel again. We also spent several additional hours with different technicians to explain and advise on future repairs all the time you were abrupt, rude and complaining about the work we had done and the time you had wasted, blaming us for things we had not done. I consider our technicians to be the bestofstneots and totally trustworthy and honest, so I was more than happy with both our senior technicians assessment and that we had not done anything wrong and upon speaking to the person who took the booking in the first place when you listed several problems with your vehicle, it was a decision I made not to continue with any further work for you. I am only sorry you felt the need to write such a review as a consequence. I do hope you find another garage that will suit your requirements, as we do not take the decision to strike customers of our data base lightly.
Been taking my cars for servicing and MOTs to Tackwoods for the last 6 years, highly recommended and the service is second-to-none.
google.com
Source: google.com
I cannot recommend Tackwood's enough. From the moment you step through the door you get a very friendly, polite and professional greeting. All the staff I have dealt with are just brilliant, they go above and beyond the call of duty. We have been using them for a few years now and they never fail to impress, they're honest and thorough in getting the work done and make you feel confident that you will not be ripped off. They are extremely trustworthy and excellent at what they do. I will certainly not take my business anywhere else.
thebestof.co.uk
Source: thebestof.co.uk

Reply from Tackwood MOT and Servicing Centre St Neots:
Thank you for taking the time to complete the review and for your kind words, we always do our best 😀
They do a 1st class job all at the right price. There is a real pride in the service they offer.
google.com
Source: google.com
Amazing service, went above and beyond the normal call of duty, I am exceptionally grateful.
thebestof.co.uk
Source: thebestof.co.uk
Displaying page 20 of 23
Latest Reviews
Social Interaction