I bought a BMW from EAG in late 2019. During the sales process they couldn't do enough to help but once I'd bought the car they weren't interested. The car went back numerous times for the same fault and the final time they charged me nearly £300 for an issue that they said was due to not using the car often enough, even though I used it very weekend. Finally I sold the car losing thousands of pounds, I won't be going back
Reply from A1 Autocare A1 Autocare Servicing, Repairs, MOT's: Really sorry you felt you had to write this review. You bought the car back after several months with a brake issue and although we tried to help you out unfortunately brakes are never covered under warranty.
A1 - the clue's in the title! The first time I have been 100% happy with a car deal - when I say happy, I can't stop smiling when I look at the "class-on-a-stick" I ended up with. Love it - pure quality.
This deal was also the simplest, most honest and entirely pleasant one in my memory. It was relaxed and straight from the off, and stayed that way until I drove off in a fantastic motor. Can't thank them enough.
The stock is also spectacular, oozing class and quality.
We are a company that depend heavily on its fleet of cars and Vans.
A1 Autocare have offered a high level of service for our company’s needs.
Our fleet have been serviced to a high standard and at the same time invoiced at competitive prices.
They are also willing to go that extra mile, when unexpected problems arise when running a fleet.
With a 13 year working partnership together, it has certainly made our business run more efficiently.
I have been using A1 Autocare for 5 years now I’m on my 2nd car that I purchased off them and I also got my work van from them and I have to say it’s always stress free and made to be so easy, there a great team that offer a great service and I’ll never go anywhere else now, we’ll done and thanks to all at A1
"I recently bought a BMW 3 series M sports for myself and my wife from Autocare. We are really pleased with their fantastic service we received there. They were very friendly and accommodating. I would highly recommend them."
Fantastic service from A1 Autocare this week, they had the exact car I was after. With only one owner, low mileage and full-service history. Living over 2 hours away I called ahead to confirm the condition of the vehicle. Richard reassured me that it would not be a wasted trip as the car was in excellent condition. True to his word everything was perfectly in order and came with 12 months MOT. A breath of fresh air to deal with a genuine family business with the customer in mind. Love the car and loved the service, will definitely be recommending to family and friends every chance I get.
I have recently purchased a new truck through A1 Autocare and was thoroughly impressed with their service.
There was none of the usual rubbish you expect to get from salesmen, just straight forward, honest advice. The people I dealt with were very easy to talk to, friendly and knowledgeable, making me feel completely at easy and not pressurised. The vehicle was ready on time and on the date agreed, with just a couple of formalities to complete before I could drive away. I run my own business and really appreciate such great service, I would have no hesitation in recommending this company to anyone.
A1 Autocare at Offord Cluny have provided me with exemplary service for all my vehicles over the past decade and I have bought from them and sold to them many vehicles during this period. However this week they excelled themselves in the manner in which they helped me in an emergency. My current vehicle, a LandRover Discovery, chaffed a fuel line which spurted out fuel under pressure. I rang them immediately and they were happy for me to bring the vehicle to them straight away. They provided me with a courtesy car. Later in the day they advised that they had dropped the fuel tank and identified the broken fuel line above the tank. The replacement part was ordered and fitted the next day. All fuel lines above the tank were insulated to prevent this happening again. They definitely deserve a 5 Star rating for customer satisfaction in my opinion.
The proprietors have always been honest with me, explaining what the problems have been and advising what repair works have to be carried out without any flannel. Their labour charge rates are reasonable compared to other garages and the work is always first class. With regard to the sales side they are fair with trade in prices and their sales cars are always very well prepared and presented. I have bought three cars from them over the last few years and have had no trouble with any of them. They have serviced all my cars and other family cars to a high standard. They are in my opinion the Best of the Best.
On Saturday I drove away from A1 Car Sales in my new (used) car, feeling very pleased with the helpful advice and service I'd received from Richard, and reassured that I'd bought a reliable car. Buying a used car on a restricted budget and without much mechanical knowledge can be stressful, but I can recommend this friendly local company.
The most honest, trustworthy and reliable garage I have ever taken my car into. Always friendly and helpful staff and very fair pricing. Would never take my car anywhere else now. Have taken my car in numerous times now for various problems and most recently an mot. I couldn't fault them at all especially after the trouble I went through with another garage for the mot! Would recommend this garage to anyone and everyone in and surrounding the local area.
Fantastic service as always from A1 Autocare, especially Richard and Martin (?) They fitted my car in last min and not only collected the car for me as I was away with work but they also dropped it off once the work was complete. They always advise of costs before doing any work. Very trustworthy and reliable. Fantastic team and service
Fantastic company with the most reliable, honest and friendly mechanics I have ever had the pleasure of meeting. Was recommended them by the father of one of the owners when he retired. All the family take their cars there now for MOTs, services etc and cannot fault them. Only today I took my car (just bought from them) to get the alarm disabled - it took a good 45mins or so to be done but they wouldn't take a penny off me! Will always go back to them and recommend them highly to everyone. Thank you to everyone at A1 Autocare for taking such good care - it is really appreciated.
We are really pleased with the quality of the work and your pricing is good value too. It’s a pleasure to deal with an outfit that knows what they are doing and doesn’t invent jobs to fleece the customer. We will certainly be happy to use you again and I would have no hesitation in recommending your services to others. Nice people to deal with too.
I visited A1 auto are for the first time this week. I had an advisory come up on my mot for corroded brake pipes & thought I'd better get it checked out. They offered to look there & then and after a short time, reported back that it was just surface rust, which they removed and that there were no safety issues. They also checked all the other points on the advisory and didn't charge me a penny! This tells me a lot about their honesty and trustworthiness. I shall definitely be using them in the future.
i bought a used car just over a month ago and four minor problems came to light.i called A1 and arranged for the car to go in.the car was fixed no problem.really recomend this garage,very helpful friendly and approachable.richard.
I would like to say how happy i am with the service i received from A1 Autocare especially Richard Perry. I purchased a car back in august with 12 months warranty and it has just needed an expensive fix at a main dealer Richard and A1 Autocare paid the full limit of the warranty (£400) which was most helpful. I would definitely use and recomend in the future.
I brought a vehicle from A1 Autocare just under a week ago. They were brilliant from start to finish. Had to take it back this week for a little repair and yet again they have been brilliant.
I would most defiantly recommend this company to anyone. customer service has been amazing!
In October 2012, Steve B said:
Excellent customer service its a normal accolade that I would put with a garage - but these guys are different. went the extra mile to resolved the issue immediately allowing me to continue with my work. I would recommend these guys to anyone!
In May 2012, Mark Wooton said:
I had my towbar & superchip done on my new Transporter, whar a lovely job, great service from start to finish. Would highly recommend.