Local Reviews
In January 2026, Robert Hands said about Howden Insurance
⭐⭐⭐⭐⭐
It is so refreshing to deal with a real person face to face rather than phoning a call centre and being trapped in a loop with an AI bot. After 46 minutes of frustration you might eventually get to speak to a human – only to find they’re working from a script and can’t actually answer your questions that was with my last insurance provider.
That’s why Carl at Heldons Insurance on Stratford Road, Shirley, is such a breath of fresh air. I can’t speak highly enough of him. Carl is incredibly friendly, approachable, and genuinely helpful. He listens, understands what you need, and gives clear, honest advice without any hassle.
Customer service like this is rare these days, and Carl truly stands out. I wouldn’t go anywhere else for my insurance. Highly recommended!
It is so refreshing to deal with a real person face to face rather than phoning a call centre and being trapped in a loop with an AI bot. After 46 minutes of frustration you might eventually get to speak to a human – only to find they’re working from a script and can’t actually answer your questions that was with my last insurance provider.
That’s why Carl at Heldons Insurance on Stratford Road, Shirley, is such a breath of fresh air. I can’t speak highly enough of him. Carl is incredibly friendly, approachable, and genuinely helpful. He listens, understands what you need, and gives clear, honest advice without any hassle.
Customer service like this is rare these days, and Carl truly stands out. I wouldn’t go anywhere else for my insurance. Highly recommended!
Source: trustpilot.com
In January 2026, Paul Sorensen said about Howden Insurance
The agent I dealt with by telephone was very helpful, rang me back when he said he would and offered my a very competitive price for my camper van insurance.
So far all good.
So far all good.
Source: trustpilot.com
In January 2026, Mrs Susan Mepham said about Howden Insurance
Had an issue re our contents insurance and Jose at the Ruislip branch was able to resolve it quickly and efficiently. He had great communication skills and delivered what he promised and kept us updated. I have always used this branch - it previously had a different name- and use them for both my house and car insurance needs. Can thoroughly recommend. Thank you.
Source: trustpilot.com
In January 2026, Mr Evill said about Howden Insurance
Could speak to someone over the phone and be sure of everything.
Source: trustpilot.com
In January 2026, Dave Osborne said about Howden Insurance
I had been insured with another provider but their costs went up so much that I started to look around. Howdens was one of the providers I contacted and they gave me the cover I required at a far cheaper price.
Source: trustpilot.com
In January 2026, Glen Frost said about Howden Insurance
Sorted things out for me
Back on the road
Back on the road
Source: trustpilot.com
In January 2026, Martin Palmer said about Howden Insurance
Found Adam Lane very professional and helpful
Source: trustpilot.com
In January 2026, Mrs Cox said about Howden Insurance
every time i deal with Howden you are polite professional , helpful and take away all the stress that comes with insurance
thank you
thank you
Source: trustpilot.com
In January 2026, Andrew said about Howden Insurance
Agent really helpful. Although there were some glitches with the app he persisted until the problem was solved.
Source: trustpilot.com
In January 2026, Reece Wain said about Howden Insurance
Jason baker in the Witney branch helped with the insurance for my van . He made the process seamless and was very helpful insuring the process . Thank you for your help
Source: trustpilot.com