It was ok but the smell of cannabis was all through the room the full night

Nice and helpful stayed here. Needed a couple of things and they were prompt. Free parking when car reg put in on comp

Clean, friendly and helpful staff. Excellent breakfast choice and continuously refilled by courteous staff.

My favourite choice in Preston. Clean, v good staff, nice bar and buzy bar area. Straightforward rooms with all the usual amenties and modern facilities. Good location as well right in the centre. A much better than average functional hotel I'd say.

The staff, the food, the cleanliness all great. Only stayed 1 night but will definitely return. Would highly recommend to others. The rooms are of a high standard and the restaurant and bar area is large and a good choice of food and drink is available.

Excellent hotel, rooms very clean and very comfortable, all staff were excellent, everyone we came into contact with was very friendly, everyone spoke to us and wished us a good day! We wouldn’t hesitate staying here again next year. We were there for a function in the Masonic hall, which was 2 minutes away, city centre was 2 minutes in other direction. Excellent.

Clean spacious hotel plenty of room and parking, bar area is vast so is breakfast area with buffet style hearty choice. As corporates go this was a pleasant stay which I would recommend to anyone. Room was clean and functional typical of IHG.

I have visited twice now and this is my hotel of choice in Preston. Ideally located in the city centre, the hotel is close enought to amenities that you can take a short walk to some excellent venue's.
On my most recent trip I ate in the hotel for an evening meal and was impressed by the choice, quality and value for money.
Finally and most importantly I need to mention the staff, who I found to be incredibly professional, helpful and friendly and this is the main reason I return.

We came hear part of a coach holiday .
Room very nice we rang reception for aircon sorted lovely lady came and sorted it for us . Staff at this hotel are lovely the man in dinner room who shows u to tables and take your orders is lovely
Breakfast was lovely was buffet type
Tea was pick off the menu was also lovely they serve u to the table
If I was in Preston again I would use this hotel
Well done to all reception staff and dining room staff made us feel welcome

This is a lovely hotel with good size rooms and amenities. Great breakfast with wide selection. Friendly and helpful staff with great welcome. Car parking is limited, but there is a car park within walking distance not attached to the hotel.

Always super service from fantastic staff
This is a great place to stay in Preston
Staff are superb and very accomodating
5 minutes walk to the town centre
Great breakfast and the bar is open til 2am
Rooms are standard but always clean and comfortable
Its our go to place when we stay in Preston

Stayed here for 4 nights, walked from Preston Railway Station, probably about a 10-15 minute walk, make sure you walk past the fabulous Wallace and Gromit statue by the Market!
The building on the outside is quite ugly, like 1970s style, but don't let that put you off, inside its like a different world! Checked by a lovely lady, Polly, i used the stairs to get to my room on the 7th floor, yes there are lifts too! My room had a view overlooking the Bus Station/Car Park, being high up could see way beyond Preston, so an interesting view.
Had breakfast there on a couple mornings, that was fine, help yourself buffet style, though tea and coffee gets served at your seat, i also had an evening meal once, ordered at the bar and took up to my room, Sausage and Mash, that was great!! Only slight grumble was the duvet on the bed, i found it was a bit too thick so got quite hot at night, would be better to use a thinner duvet during the summer months, surely.. Air con did work fine, and no noise from anyone else which was good, so all in all i did enjoy my stay!

I stayed at this hotel during a trip visiting relatives. The hotel is very nice, despite the somewhat uninspiring location right by a junction by Preston bus station. Upon check-in, we were welcomed by a very nice receptionist whose name was Maria.

As I'm a member of the IHG rewards scheme, I was allocated a room on the 6th floor, which is for Members only.

The room was very nice if a little small. It was a very warm weekend but the air conditioning was adequate.

Basically everything was fine until we realised that there was someone running on a treadmill right above us. Turns out the gym was right above our room. How can a hotel gym be *above* guest bedrooms? Anyway, we asked to be moved but the hotel was full so another apologetic receptionist told us it wasn't possible.

We were due to stay for two nights, so I decided to move to a different hotel for the second night and booked another IHG property just outside the city (that was a choice I was later to regret for entirely different reasons - see my review of the Holiday Inn Express Preston South). I told the reception staff that I would cancel our second night.

Soon after, the receptionist phoned our room and told us that they had found a room and that we could be moved. At that point I decided to stick with my decision and declined the offer (also, what kind of room would that be? why was that room not available earlier?).

The following morning we were woken at 6:30 AM by a series of thuds above our bed - which sounded exactly like someone dropping free weights on the floor in between sets (we have both worked in the fitness industry). No regrets about switching hotels at that point.

Breakfast was very good, and the breakfast/dining area was very spacious. Staff were very polite and professional throughout, greeting you as if they were genuinely happy to see you.

We checked out and thanked Maria for her assistance and assured her that the only issue we had with the hotel was the gym above our room.

In conclusion, I would still recommend this hotel, but I question the choice of having a gym on top of guest bedrooms, *and* even more so, when the floor is reserved for 'valued' IHG Rewards members.

Avoid that room (615) and maybe the ones immediately adjacent and you'll be fine though.

Very nice hotel, good location. Just 5 minutes drive to the rail station. Very clean, very nice reception. The breakfast is fine, the food at the restaurant is not that great. The staff is very hospitable. I would stay there again if go back to Preston

Have just returned from our 3rd annual stay after a trip to Blackpool, and had another lovely stay. The Front Office Manager Georgia remembered us and was so welcoming & helpful to me & my family. We had a great & super-good-value breakfast where Alan the chef made the kids feel so special & delighted them with pancakes & icecream and the floor team were really attentive and lovely (sorry didn’t get names but there were 2 lads & a girl). The rooms were clean & fresh. We love this hotel & will be back again. Thank you!

I'd like to rate 5/5 as the breakfasts are really fantastic, clean, very fast service and good choices.. the rooms are v clean, modern, bit on small side but good. Staff are v v friendly.

Only issue is parking and room service.. After about 630 the car park is full and you have to park outside. the reception did help with a voucher to park on level 9 of the bus station opposite though and waived the £4 charge. Later tried to use room service after a long day and told I couldn't order unless I registered my credit card at reception.. it felt like the hotel doesn't trust you if you want to pay over the phone there and then or cash, a bit strange. could t order and just decided to go hungry. I stay in many hotels around the world, first time this has happennef to.me and really spoilt my evening, combined with the parking.

It's a real shame as the staff are so friendly, breakfast great and rooms v clean.. just let down by parking and room service.

A good central location if you are based in Preston with work, although prices can really vary.

Rooms were generally clean, although the bathrooms feel a little dated with the most ridiculous small shower head possible. I've been in Holiday inns all week and there seems to be no consistent standard in each hotel which can be a little frustrating. My room had connecting doors, which i'm not a fan of and I could hear everything in the room next door.

The restaurant and bar were well laid out, but I have to say I don't really understand the pricing structure as they were well above my stays in other IHG hotels that week. The calorie information is certainly off-putting.. particularly when it announces that the average daily recommendation is 2,000 yet a simple chicken dish can have 1300! It actually put me off wanting to eat! The food was ok, but way overpriced for what it was. A generous breakfast offering for an additional £10, I just wished they'd told me it was going to take 15 mins for porridge. Time was short and i sat there waiting for over 10 mins before I was told it was still going to take another 5 mins... i declined the order and grabbed some cereal and left quickly. That was annoying considering I paid extra for the convenience.

I have to say that I was made rather uncomfortable at check out when I was asked straight out whether I would rate the hotel on a scale of 10, being made clear that anything below a 7 was not good. I have never experienced this at an IHG hotel and it made feel very uncomfortable. I'm not a keyboard warrior, if I have an issue I will happily raise it... but i don't think its appropriate to put your customers on the spot as they are leaving.

Due to location and the fact they are the most decent chain hotel in the area I would stay again, but it needs a little love in its spruce up.

A very enjoyable stay in a very good location. Clean and satisfactory for a quick stay to see friends. Easily could be used as more than just a base. Beds were comfortable and the room was tidy. Thank you

Brilliant place to stay
Really lovely staff and very friendly couldn't do enough to help
Very clean and tidy Hotel
Wi-Fi Sperry good I would say the only downside is the parking but you can park across the road Which isn't to much trouble
10/10

I stayed here for one night. It is excellently located and right next to the main bus station.

When I arrived Maria was on reception and she checked me in quickly and very efficiently. I thought she was a real credit to the hotel.

My room was really clean and the beds were really comfortable. The rooms were not large and the gap between the desk and beds was small.

I did not eat in the hotel.

Overall, I liked this hotel and would stay again.

Nice and friendly staff and a very warm welcome at check in.
Super room which was in excellent order - great job by the clean team.
Comfortable bed
Nice bar area
Very good breakfast
Everywhere was spotless and very well cared for
Highly recommend and we will stay here again

We stayed for two nights clean rooms good central location. The staff were very attentive and an asset to Holiday Inn as really helpful with both my wife and son needed gluten-free food and they organised it without fuss. No faults just praise!

We stayed in this hotel, on business, which is well located in the centre of Preston and has a number of free on-site parking spaces. The bedrooms are not large but they have been updated. Both the room and bathroom were clean. There is only secondary glazing not double glazing and we did suffer from external fan noise which made sleeping difficult.
The staff are pleasant but unfortunately not everything went well. There was confusion about the day of my booking in that they sent me a confirmation for the wrong day. Resulting in a lengthy phone call to sort the matter out but no confirmation followed up for the correct day.
The breakfast was okay but not of great quality.

Staff were friendly. Rooms were comfortable. Nice beds. Breakfast choice ok however the sausages were bit too chewy. Very welcoming female receptionist. The dining room was nice and cosy we stopped their for the football match

I stayed here for one night whilst on business in the area and enjoyed my stay. The hotel is well-situated in the city centre and although it has a small car park, I suspect most guests wouldn't' manage to get a space, particularly if arriving later in the day. The multi-storey car park above the bus station is right next door and is open 24 hours a day, charging £4 for 12 hours or £6 for a full 24 hours. I parked my car here with no problems and in fact, looking at the way some guests had crammed their cars into every corner of the hotel car park, it was probably safer leaving it where I did. The hotel room was clean and appropriately equipped for the price, the staff were friendly and efficient, and the restaurant/bar pretty good to be fair. I would stay here again if returning to Preston.