SMS Marketing- Tips To Identify Your Real Customers For Better Business Success!
31st December 2018
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SMS marketing largely helps you to reach out to your small business customers. It is cost effective and enables you to keep personalized touch with them. As a small business owner, you have a limited budget when it comes to advertising and promoting your products and services. This is why it is prudent for you to reach out to your customers with SMS marketing campaigns that are direct and faster!

The importance of identifying your customer

The customer is an indispensable component of your business. If you can make your customer happy, he or she will become a loyal customer for your product or service. Remember, that customers that subscribe to your SMS list want to hear from you. This is why they are eager to receive your SMS with new products and offers. When you are focusing on SMS marketing, you need to identify your customer first. They should be the focus of your company. You need to grasp who your customers are and what motivates them. Once you understand the basic needs of your customers, you can serve them better by providing them with the services and products they want. 

When it comes to customers and SMS marketing ask yourself the following questions-

  • Is the targeted customer rich or poor?
  • Is the targeted customer educated or not?
  • Is the targeted customer old or young?
  • Is the targeted customer a business client or a consumer?
  • Where is the targeted customer based?

Once you get the answers to the above questions, you should create an image of the customer in your mind. This will give you a definite idea on whom you wish to serve when you are creating marketing and selling campaigns. Ensure that you direct this clear message to the targeted customer and not the public in general. In short, make an earnest endeavor to connect with the targeted customer in the best way you can. You need to connect with the real customer and not the general public. When you connect with the perfect customer, the chances of lead conversions and sales are very high!

When you wish to reach out to the real customer, you need to consider the various market segments that your customers exist in. For instance, check whether your business accommodates both male and female customers. If yes, do you need to market your goods and services to them in different ways? Besides gender, other instances of market segments can cover geography and age of your customers.

Esteemed companies in the field of SMS marketing like SimpleTexting say that operating a business is like a service to others. These customers are the ones that are going to put their money in your account. Experts in the field of SMS marketing state the more a business focuses on serving others, the more it tends to be successful.

Evaluate your business to make the SMS marketing campaign more successful

To make your small business develop with SMS marketing campaigns, you need to analyze your business in detail. In order to find out the real customer, you have to understand your business first. This demands a realistic view of yourself as an owner of a company and the business you are operating. The following are some of the key questions that you may ask yourself –

  • What makes your business stand out in the market and special? How is your business important or unique? Make sure you are able to answer the question. The customer will also ask the same question to you- why should I buy your product when there are so many choices in the market for me to choose from- you should think from the customer’s angle in order to find your answers.

Perform the SWOT Analysis for your business

The full form of SWOT means strengths, weaknesses, opportunities, and threats. This SWOT analysis will help you gain a deeper insight into your business. Once you get these insights, you will be able to find ways and means via which you can improve your business and the quality of the products and services you offer to the perfect customer. The strengths and weaknesses are those factors that are internal to the company. For instance, your business office may be located in a good place. A weakness, however, can be you lack the capital to improve the infrastructure of your office premises.

The opportunities and the threats are those factors that are external to your company. An opportunity can be a large number of targeted customers moving into your area, and a potential threat can be a new competitor arriving in your region.

Check the above and plan your SMS marketing campaigns accordingly. Experts in the field of marketing say that in order to run successful SMS marketing campaigns, you must create your business brand effectively in the market. Work on establishing your brand. Your brand is the message that customers want to hear. Create a brand that brings in competitive advantage in the market. You need to sync your brand to the unique needs of the customers you are catering to.

When you are resorting to SMS marketing for your business, you need to focus on relationship building. Make sure that your SMS texts are created and blogger outreach well with the right tone and message. You must ensure there are no typos or grammatical errors. Your SMS should be of 160 characters, and it must not contain any abbreviations. Abbreviated messages are unprofessional in nature, and your customers will never take them seriously. Keep this cue in mind if you are looking for effective results with SMS marketing.

Therefore, when it comes to SMS Marketing, make sure that you have the right text in place targeted toward the right customer. The moment you identify the perfect customer, you effectively are able to generate returns on investment for your business. The marketing campaigns for your small business are cost effective and give you a strong competitive edge in the market with success!

About the Author

Trudy S

Member since: 3rd November 2018

Trudy is a Business Tech Analyst. He is very responsible towards his job. He loves to share his knowledge and experience with his friends and colleagues.

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