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Pool House Veterinary Group, Lichfield

I can't rate Poll House Vets highly enough! We have been there so many times this last three weeks with our poorly dog and the care and attention have been fantastic. He ended up having to have a big operation and our vet Katie kept ringing us with all the latest information to keep us informed as to what was happening every step of the way. We feel really well looked after cared for and even when our appointment was over running due to an emergency coming in before us, we were constantly asked if we were ok to wait by the receptionists ( we wanted to wait rather than see a different vet) and brought tea whilst we were waiting. The whole team really are wonderful and friendly and it makes what can be a very stressful situation, much nicer to deal with in such a lovely environment. So reassuring to know our dog had care overnight too and that someone is always available at the end of the phone when we bought him home and needed some advice at night. Thank you to everyone!