Local Reviews
In December 2017, meb57 said about Fermain Valley Hotel
Fermain valley hotel gets it right on many level. The decor in the bedrooms and common areas is spot on. Classy and understated which makes for a relaxing time. The courtesy taxi is a God send and Paulo a little gem. Hope he has had his baby now! Gorgeous little library-snug. Lovely breakfast too. Will definitely return.
Source: tripadvisor.co.uk
In January 2018, PeterScriven said about Fermain Valley Hotel
“Excellent service dedicated to satisfaction”
Pending review
We have just returned from the Fermain Valley Hotel having spent Christmas here.
It was clear from the moment we the;phoned the hotel that service was a pride they valued.This service was re echoed for the whole of our stay from start to finish.The Ocean Restaurant staff gave excellent service with a smile and conversation and at all times showed interest in their guests. My wife had a couple of days illness and they enquired of her and were only to pleased to offer extra service.The set menu if your tastes are reduced could be limiting for a longer stay, but I spoke to Vlad the catering
manager who is set on increasing he ranges. Customer satisfaction is extremely high on his list of priorities.The Rock Garden restaurant offered excellent steaks, try the Brazilian Fillet. Our Silver room was well appointed, clean & tidy and well looked after with a complimentary decanter of Sherry and fruit as a welcome treat. Also, ,unlike some hotels tea and coffee facilities were fully & plentifully serviced . The Tea Room is useful for light snacks tea & coffee and a small lounge, and if a book is required a cruise liner style library is well appointed. I did have a problem on one day, this was discussed at a meeting with the manager and section manager and the outcome was very professionally dealt with to my satisfaction. The courtesy cars were an excellent addition to our satisfaction, even when for £1 you can travel any distance on the local buses which stop nearby. Finally a fully equipped cinema with a library of fils is available to see your favourite film on a big screen.. One can only compliment the staff and management on a business that makes it's mark through customer satisfaction and confidence.
Peter Scriven
Somerset ..
Pending review
We have just returned from the Fermain Valley Hotel having spent Christmas here.
It was clear from the moment we the;phoned the hotel that service was a pride they valued.This service was re echoed for the whole of our stay from start to finish.The Ocean Restaurant staff gave excellent service with a smile and conversation and at all times showed interest in their guests. My wife had a couple of days illness and they enquired of her and were only to pleased to offer extra service.The set menu if your tastes are reduced could be limiting for a longer stay, but I spoke to Vlad the catering
manager who is set on increasing he ranges. Customer satisfaction is extremely high on his list of priorities.The Rock Garden restaurant offered excellent steaks, try the Brazilian Fillet. Our Silver room was well appointed, clean & tidy and well looked after with a complimentary decanter of Sherry and fruit as a welcome treat. Also, ,unlike some hotels tea and coffee facilities were fully & plentifully serviced . The Tea Room is useful for light snacks tea & coffee and a small lounge, and if a book is required a cruise liner style library is well appointed. I did have a problem on one day, this was discussed at a meeting with the manager and section manager and the outcome was very professionally dealt with to my satisfaction. The courtesy cars were an excellent addition to our satisfaction, even when for £1 you can travel any distance on the local buses which stop nearby. Finally a fully equipped cinema with a library of fils is available to see your favourite film on a big screen.. One can only compliment the staff and management on a business that makes it's mark through customer satisfaction and confidence.
Peter Scriven
Somerset ..
Source: tripadvisor.co.uk
In January 2018, Victoria Palmer said about Fermain Valley Hotel
My husband and I have stayed at Fermain Valley a few times and decided to stay slightly longer this time for Christmas & New Year. We are always happy to return and I have already emailed to enquire future availability. The staff are always friendly and show an interest in your stay. Christmas lunch was served in Ocean Restaurant. We chose different options for our courses but everything was superb and the service and live music was excellent. Boxing Day dinner was served in The Rock Garden and again the service and food was excellent. It was really nice to have a change of venue for Boxing Day dinner – just for a change of scenery and also to sample the amazing steaks they have on offer. The guest lounge is very comfortable and the tea room has an amazing selection of cakes. Breakfast selection has plenty of options and is served with a smile and excellent customer service. The trimmings as part of the Christmas package (hot toddy on the beach, Christmas stocking, Herm boat trip, Christmas films and Queens Speech in the cinema) were lovely extras. We had a platinum room which was extremely well furnished and luxurious – so comfortable we didn’t want to return home. To us this hotel feels a home from home and that’s why we keep coming back. Thank you to Gavin, Claire, Daniel, Viera, Greg, Danny, Josh B, and the rest of the Fermain Family for looking after us so well and making our reservation so easy and our stay so relaxing and memorable. See you again soon.
Source: tripadvisor.co.uk
In January 2018, robin d said about Fermain Valley Hotel
We went there with family on christmas eve as a family group. Young and not so young, but all adults. We ate in the Ocean bar and grill. It was the first time I had eaten there other than on the terrace in the summer .On arrival We all felt that it lacked completely the festive spirit. The restaurant in winter does not have a relaxing atmosphere, it is what it is, a hotel dining room. The food that came out sounded better on the menu than it was on the table. I think we all expected more from a four star hotel. They do need to work at creating an atmosphere on these occasions .I will be back, but to try their Rock garden restaurant which I have heard is very good.
Source: tripadvisor.co.uk
In January 2018, JulieFuse said about Fermain Valley Hotel
We went on Saturday afternoon and spent some time in the sauna and pool and then had a lovely dinner in the evening and spent the night to make a weekend of it. We were warmly welcomed by the reception staff and showed to our room, which was most comfortable and had everything you could need. The dinner was very tasty, well presented and good portions and the restaurant staff were friendly and well versed with the dishes of the day. The restaurant was fully booked, but we weren't disappointed with the friendly and timely service. The breakfast the following morning was delicious with a varied choice of both continental and cooked food. It was a lovely way to spend a winter weekend.
Source: tripadvisor.co.uk
In February 2018, montyjohn27 said about Fermain Valley Hotel
Quick one night stay in February. Room was spacious and clean. Nice beds, large pillows and sky TV (although mounted on the wall a little low) The shower was very good. Staff were friendly, polite and courteous. They even ferried us a couple of times, free, into the town in their mini bus.
The bar had some great cocktails at reasonable prices.
The breakfast was also very pleasant with a nice wide choice.
I would have no hesitation in recommending this hotel.
The bar had some great cocktails at reasonable prices.
The breakfast was also very pleasant with a nice wide choice.
I would have no hesitation in recommending this hotel.
Source: tripadvisor.co.uk
In February 2018, lammie2016 said about Fermain Valley Hotel
We have just spent the weekend at the hotel which was part of deal flying over from Jersey. The hotel is in a lovely position overlooking Fermain Valley and only 20 minutes walk from St Peter Port. The hotel offers a courtesy coach/car which picked us up at the airport and returned us on our departure. They also take guests into St Peter Port and will pick them up before midnight if you want to eat in town. The hotel is very clean and the rooms comfortable with coffee making facilities. There are three restaurants at the hotel. We had a drink in two of them and a meal at Buho, Mexican Restaurant, which was excellent. From what we were told the restaurants are very popular with the locals so it is probably best to book ahead of your arrival. The staff are all most helpful and friendly. The breakfast, which was included in our deal, offered a varied choice and was very good. All in all a lovely hotel and we will go back.
Source: tripadvisor.co.uk
In February 2018, Franck M said about Fermain Valley Hotel
A lovely hotel 20 mins walk from St Peter Port (or hop on no. 95 bus for a £1) and just 10 mins walk to the shops in St Martins. The hotel has stunning views into Fermain Valley - we explored the coastal paths (take a map though) with lovely views to Sark / Herm and beyond to Jersey. The Rock Garden Restaurant has the best steaks (as good as Red in St Peter Port) but book early! The hotel has a small pool (children friendly), lovely lounge & library. We'll be back for sure. Just one thing - it needs a better website.
Source: tripadvisor.co.uk
In February 2018, Katie L said about Fermain Valley Hotel
We stayed for 4 nights and couldn't fault the service we received. The staff were so accommodating and friendly. The food is really great and they have 3 restaurants - recommend booking in advance though. We stayed in a gold double room which had a balcony and lovely views. You get some good perks, tea/coffee facilities replenished daily, water, paper and sherry! However the rooms are smaller than the pictures suggest and the bath is tiny but the shower water pressure is fantastic!!
I would highly recommend this hotel and we will definitely be staying here again if we go back to Guernsey.
I would highly recommend this hotel and we will definitely be staying here again if we go back to Guernsey.
Source: tripadvisor.co.uk
In March 2018, brianroyston3059 said about Fermain Valley Hotel
Currently staying in a Gold Room, beautiful view of the sea. Room clean and well appointed. Decanter of sherry filled daily, with fruit and chocolates on arrival. A complimentary bottle of sparkling and still water per person per day. Plenty of choice at breakfast. We have eaten in The Rock Garden, possibly the best steak ever in England!! The food in the Ocean restaurant also very good, along with attentive service. Tea room serving lovely cakes alongside a relaxing lounge with fire. Also an indoor heated swimming pool, clean changing rooms and showers.
Source: tripadvisor.co.uk