Local Reviews
In August 2016, wk333 said about Fermain Valley Hotel
Stayed at this hotel for a couple of nights and the location and service was absolutely outstanding. The staff can't do enough for you and the restaurant service was excellent. A big thank you to Vlad in the ocean restaurant for looking after my clumsy husband who knocked his wine over and broke the glass. He was there in seconds, cleared the glass and replaced the wine.
The ladies on reception were always helpful and printed off our boarding passes for us, the free transport to the town and airport was an added bonus.
Fantastic experience all round
The ladies on reception were always helpful and printed off our boarding passes for us, the free transport to the town and airport was an added bonus.
Fantastic experience all round
Source: tripadvisor.co.uk
In August 2016, wallbash said about Fermain Valley Hotel
Why did I choose to spend three days at the hotel? Well thirty years ago I spent my honeymoon there.
Not strictly true as the hotel has been moved down the hill and our old hotel is now the Venue ( but it’s a nice story) Same hotel , same days to celebrate our Pearl. So was expecting great things and was not disappointed. Reception staff 1st class ,thanks Gavin, room light and airy. Location beautiful. Please if possible do the garden tour, very interesting. Breakfast was good.
Celebrated the actual day, dining at the hotel steak bar, outstanding .
Negative points, coming from the airport the actual signs of the hotel are very small, easy to overshoot. The very narrow road to the carpark then leads to a 90 degree entrance. With a recently picked up hire car take care. In three days never managed to exit carpark with first attempt ( and it was only a 5 door Corsa)
Not strictly true as the hotel has been moved down the hill and our old hotel is now the Venue ( but it’s a nice story) Same hotel , same days to celebrate our Pearl. So was expecting great things and was not disappointed. Reception staff 1st class ,thanks Gavin, room light and airy. Location beautiful. Please if possible do the garden tour, very interesting. Breakfast was good.
Celebrated the actual day, dining at the hotel steak bar, outstanding .
Negative points, coming from the airport the actual signs of the hotel are very small, easy to overshoot. The very narrow road to the carpark then leads to a 90 degree entrance. With a recently picked up hire car take care. In three days never managed to exit carpark with first attempt ( and it was only a 5 door Corsa)
Source: tripadvisor.co.uk
In August 2016, Džulinka C said about Fermain Valley Hotel
The hotel is very very nice, comfy and with great service.
I would highly recommended.
It's far from the town but it has a free shuttle bus service. Depends on the room, but you can have a very nice view right from the window of your room.
I had a breakfast included and it was really good - is possible to choose from many options.
Exterior is lovely with nice gardens.
I would highly recommended.
It's far from the town but it has a free shuttle bus service. Depends on the room, but you can have a very nice view right from the window of your room.
I had a breakfast included and it was really good - is possible to choose from many options.
Exterior is lovely with nice gardens.
Source: tripadvisor.co.uk
In August 2016, PrincessKatie5 said about Fermain Valley Hotel
Me and my partner were given a nights stay in a silver room of the venue as an engagement pressie. It was my partners first time to the island and he loved everything about Guernsey then to be here on our second to last night child free was an amazing night. We had a meal in the rock restaurant then went for a swim and sauna, had a drink in the venue with the gin van in the garden playin music then went to live band which was nice. When we got back to our room it was all set ready for bed with petals on the covers which was amazing. The walk to breakfast in the morning was stunning all the staff are on point and always there to help. The porter man gave us a lift into town after breakfast to meet back up with family and he was pleasant the whole time too. How anyone can say anything bad is beyond me. Spend a week in st George's b&b then a night here and you appreciate how amazing the hotel is.
Source: tripadvisor.co.uk
In August 2016, paulsymons said about Fermain Valley Hotel
Stayed at the superb hotel and what a lovely hotel and setting
The hotel staff are very helpful,attentive and very efficient
And the food is superb and my wife and my self would be certain to stay again
The hotel staff are very helpful,attentive and very efficient
And the food is superb and my wife and my self would be certain to stay again
Source: tripadvisor.co.uk
In August 2016, John M said about Fermain Valley Hotel
Sizeable mid range hotel several miles out of town and difficult to spot since the main hotel lies 150yds below its annexe which is misleadingly called The Venue. Used booking.com and was assigned to the annexe alongside a busy road and bus route. For a £30 fee (20%) we were allowed to return to the main hotel.The rooms are plain and functional and the bathroom was far too small. Complimentary sweet sherry and bottled water and free wi-fi
Did not dine there but the breakfast was beautifully presented by polite efficient staff.
Room cleaning debris along the corridors at 3pm. Certainly not my idea of a 'boutique hotel' as it descibes itself.
Did not dine there but the breakfast was beautifully presented by polite efficient staff.
Room cleaning debris along the corridors at 3pm. Certainly not my idea of a 'boutique hotel' as it descibes itself.
Source: tripadvisor.co.uk
In August 2016, FCH119 said about Fermain Valley Hotel
Visited for a long weekend, Friday to Monday. Free collection service from Airport which was excellent. Had room 15 which was lovely easily accommodating an additional bed of our five year old. Breakfast excellent, both hot and cold options. Swimming pool lovely with loads of fresh towels. Private cinema a great feature. Staff helpful and friendly, again running us into town on the Saturday and taking us bs into the airport on Monday
Source: tripadvisor.co.uk
In August 2016, Dr G said about Fermain Valley Hotel
This hotel has a lot going for it. Not least it is located above a steep wooded valley which leads down to a pretty bay. The décor in the hotel is lovely, modern, tasteful and understated. There is a lovely little library, a small swimming pool and a small cinema in the hotel's annexe, The Venue. There is also a free 'taxi' service to the town and airport. Staff were professional and one or two quite friendly However, there is a lack of attention to detail, or rather lack of attention to guests' subjective experience which sadly lets the hotel down. Whilst we enjoyed our stay overall, there were a number of niggles which did undermine our enjoyment and we felt were symptomatic of a problem with the underlying ethos/management style. Our room was smaller than we had expected for a 'gold' option. Unfortunately, because of the shape of the room the bed was at the far end only a foot or two away from the balcony. As the balconies were directly above the restaurant and terraces, only feet above diners' heads and each balcony was separated by a slatted partition, we were unsettled by the lack of privacy and felt quite exposed. Music played for hours on end on the terraces and this did disturb us in our room, even with the doors closed (which made it far too hot). The bathroom was small and worst of all the bath was tiny, it was only possible to sit in it, not lay back - hardly relaxing. The toilet roll holder was located on the wall above and to the left of the toilet which made it very difficult to reach whilst sitting on the loo
(a small thing, but again symptomatic of appearance over convenience - if you'll pardon the pun!). Also, in the bedroom, for some peculiar reason, the TV was located about 2 feet off the ground! We had only one desk-type chair in our room and found it impossible to lie on the bed and watch as the screen was too low. The room was very hot and surprisingly for a hotel of this type, there was no air conditioning, which was sorely needed . A few days into our stay we realised that other 'gold' rooms were a bit different, they had 2 easy chairs near the doors to the balcony and the bed further back. If we had known that initially we would have asked to be moved.The buffet breakfast was good but the cooked breakfast a bit variable (especially the eggs!). We had one decent evening meal and one which was a bit of a fiasco with one dish being sent back 3 times. Items were forgotten at breakfast and dinner. On the whole there was a lack of coherence and consistency to the service and to our experience. The central issue seems to be that the hotel is more concerned with events and weddings than it is with individual guests, it is not very customer- centric. Whilst everything on the surface looks good, when you delve beneath there are things lacking or else being done to tick boxes or for cosmetic purposes, but which actually cause problems for guests. Nobody took the lead to make us feel that welcome or looked after or made much effort to find out if we were OK. I would suggest that management spend a night in the least well appointed rooms to see if there are any problems before letting them to guests. I've decided on a very good category because of the overall appearance of the hotel, but in reality my personal experience was rather disappointing.
(a small thing, but again symptomatic of appearance over convenience - if you'll pardon the pun!). Also, in the bedroom, for some peculiar reason, the TV was located about 2 feet off the ground! We had only one desk-type chair in our room and found it impossible to lie on the bed and watch as the screen was too low. The room was very hot and surprisingly for a hotel of this type, there was no air conditioning, which was sorely needed . A few days into our stay we realised that other 'gold' rooms were a bit different, they had 2 easy chairs near the doors to the balcony and the bed further back. If we had known that initially we would have asked to be moved.The buffet breakfast was good but the cooked breakfast a bit variable (especially the eggs!). We had one decent evening meal and one which was a bit of a fiasco with one dish being sent back 3 times. Items were forgotten at breakfast and dinner. On the whole there was a lack of coherence and consistency to the service and to our experience. The central issue seems to be that the hotel is more concerned with events and weddings than it is with individual guests, it is not very customer- centric. Whilst everything on the surface looks good, when you delve beneath there are things lacking or else being done to tick boxes or for cosmetic purposes, but which actually cause problems for guests. Nobody took the lead to make us feel that welcome or looked after or made much effort to find out if we were OK. I would suggest that management spend a night in the least well appointed rooms to see if there are any problems before letting them to guests. I've decided on a very good category because of the overall appearance of the hotel, but in reality my personal experience was rather disappointing.
Source: tripadvisor.co.uk
In August 2016, Stevew07 said about Fermain Valley Hotel
I booked a five night stay at the Fermain Valley based on my previous experience at the Braye Beach Hotel, the sister hotel in Alderney. Richard and his team run a fine hotel in Alderney, it exceeded my expectations in many ways. Regrettably, the same cannot be said about the Fermain Valley.
Having studied the hotel web site I opted for a Gold standard room based on the pictures and description provided. The room I was nothing like the brochure, more of a gold minus room. The room was much more compact than illustrated, the balcony was only half the width of the room, half the size of most other Gold rooms and three was no sea view, not even distant glimpses. The Web site is very misleading.
The bathroom was very compact with no space for toilet bags and their contents and the small bath with a shower over it which necessitated a very high step over the bath would have been much better as a large walk in shower.
I advise caution when booking a Gold standard room, there are clearly some significant variations and I got a lot less than advertised.
There is a small safe but it is very awkward to access under the cloths on the hanging rail.
Ventilation was very poor with only a small fan light window unless you left the door open and suffered the consequence of sharing your room with a variety of insect life. Since the room gets full sun during the day it really needs air conditioning for a comfortable night's sleep.
The room was kept clean and tidy which is more than can be said for the terrace areas which looked in need of a good clean and some maintenance.
With the exception of the reception staff, service was uninspiring and at times very casual, but the quality of food was very good in both Ocean and the Rock Garden.
Strangely, the Ocean restaurant closed for two nights during the middle of August, but there are so many other good places to eat on Guernsey.
The hotel advertise a car pick up service for the airport and the town which us very convenient and avoids the challenges of parking in town. When this is not available, Island taxis offer a good service or there are frequent buses that stop on the main road near the Venue building and it is only £1 a journey.
The hotel is in a narrow valley and parking is limited near the main hotel buildings. There is additional parking up the hill by the Venue building but it is a good climb up the hill through the very well presented hotel grounds. I suggest you check where the room you are booking is located as some rooms are in the Venue building which is a few minutes walk through the grounds. This may not be a problem on a nice sunny day but I would find it a pain in the wet every time you wanted the bar or restaurant.
It is worth noting that the hotel is in direct line with the runway of Guernsey airport which means you do get aircraft noise as an alarm clock from around 7.00 a.m. The noise is worse when aircraft are approaching to land as they are a lot lower and this seemed to be the most frequent occurance.
Overall this hotel is OK but it is nothing like the standard of the Braye Beach and there are other better hotels on Guernsey. It does not appear to have the leadership or the buzz that makes Braye Beach so special.
Having studied the hotel web site I opted for a Gold standard room based on the pictures and description provided. The room I was nothing like the brochure, more of a gold minus room. The room was much more compact than illustrated, the balcony was only half the width of the room, half the size of most other Gold rooms and three was no sea view, not even distant glimpses. The Web site is very misleading.
The bathroom was very compact with no space for toilet bags and their contents and the small bath with a shower over it which necessitated a very high step over the bath would have been much better as a large walk in shower.
I advise caution when booking a Gold standard room, there are clearly some significant variations and I got a lot less than advertised.
There is a small safe but it is very awkward to access under the cloths on the hanging rail.
Ventilation was very poor with only a small fan light window unless you left the door open and suffered the consequence of sharing your room with a variety of insect life. Since the room gets full sun during the day it really needs air conditioning for a comfortable night's sleep.
The room was kept clean and tidy which is more than can be said for the terrace areas which looked in need of a good clean and some maintenance.
With the exception of the reception staff, service was uninspiring and at times very casual, but the quality of food was very good in both Ocean and the Rock Garden.
Strangely, the Ocean restaurant closed for two nights during the middle of August, but there are so many other good places to eat on Guernsey.
The hotel advertise a car pick up service for the airport and the town which us very convenient and avoids the challenges of parking in town. When this is not available, Island taxis offer a good service or there are frequent buses that stop on the main road near the Venue building and it is only £1 a journey.
The hotel is in a narrow valley and parking is limited near the main hotel buildings. There is additional parking up the hill by the Venue building but it is a good climb up the hill through the very well presented hotel grounds. I suggest you check where the room you are booking is located as some rooms are in the Venue building which is a few minutes walk through the grounds. This may not be a problem on a nice sunny day but I would find it a pain in the wet every time you wanted the bar or restaurant.
It is worth noting that the hotel is in direct line with the runway of Guernsey airport which means you do get aircraft noise as an alarm clock from around 7.00 a.m. The noise is worse when aircraft are approaching to land as they are a lot lower and this seemed to be the most frequent occurance.
Overall this hotel is OK but it is nothing like the standard of the Braye Beach and there are other better hotels on Guernsey. It does not appear to have the leadership or the buzz that makes Braye Beach so special.
Source: tripadvisor.co.uk
In August 2016, sphynxak said about Fermain Valley Hotel
Went to Guernsey for my birthday just for the weekend had a fabulous time. Went with Fly be, well supposed to be Flybe, however, the company has been taken over by DOT air line the plane was I'm sure the one first flown by the Wright brothers. It was small very noisy and for refreshments only water was available. Coming back was a bit better we had choice of refreshments. A very short journey from airport to our hotel. Fermain Valley hotel was fantastically located very clean, comfortable and the view from its ocean restaurant balcony/veranda was spectacular. The staff from manager to receptionist, restaurant and bar staff they were all fantastic. Very polite, friendly and very efficient. Over all for everything I would give that hotel 5 star and would recommend it to every one. My wife and I were sitting in the ocean restaurant balcony enjoying the view I accidentally knocked my drink over and broke the glass within seconds the bar manager was there and not only cleared up the mess he also replaced my drink without a charge I was pleasantly surprised and am utterly grateful for that.
Every where we went we noticed very well kept houses and commercial properties and their gardens were emaculately kept so clean and tidy place. I'm sure all the people in Guernsey must take great pride in keeping the place so nice I greatly admire them. We went to Herm Island and walked around the Island it was wonderful. We most certainly will go back again as we had such a wonderful time. Our thanks to every one who made our stay so memorable.
Every where we went we noticed very well kept houses and commercial properties and their gardens were emaculately kept so clean and tidy place. I'm sure all the people in Guernsey must take great pride in keeping the place so nice I greatly admire them. We went to Herm Island and walked around the Island it was wonderful. We most certainly will go back again as we had such a wonderful time. Our thanks to every one who made our stay so memorable.
Source: tripadvisor.co.uk