Local Reviews
In May 2017, Dan B said about Fermain Valley Hotel
Stayed in a gold room was very nice and at a good price, ate at the rock garden, great service and friendly staff, room service breakfast also, came up on the dot and was not disappointed one bit, recommend this place highly.
Source: tripadvisor.co.uk
In May 2017, Micgp said about Fermain Valley Hotel
I come here with work. Lovely quiet location (note you need a taxi to go into town) with a short walk to the lovely secluded bay. Good views from many rooms.
Good bar with snacks and many outdoor seats.
Rooms well appointed and spotless. Lovely.
Breakfast in room in amazing.
For meetings it has a separate meeting venue which is handy and works well
Good bar with snacks and many outdoor seats.
Rooms well appointed and spotless. Lovely.
Breakfast in room in amazing.
For meetings it has a separate meeting venue which is handy and works well
Source: tripadvisor.co.uk
In May 2017, MargeWestYorks said about Fermain Valley Hotel
Just had a fabulous 5 days at the Fermain, brilliantly run, fantastic staff, location superb, food wonderful, ticks pretty much every box. Both restaurants are superb with a lovely ambience and vibe. The staff without exception are friendly, efficient and make you feel comfortable and at home. We have enjoyed every minute of our stay. If I have to give a slight negative and it is only a slight negative, we were a little disappointed with our bathroom, very small and a bit tired in places but a minor issue in the scheme of things, we have loved our stay and we do plan on returning.
Source: tripadvisor.co.uk
In June 2017, Emma H said about Fermain Valley Hotel
An amazing mini break!
The first thing to strike us was the Hotel's stunning location - overlooking the Fermain Valley and sea. It's also an attractive looking building, with some lovely little quirks, due to the way it's built in the valley .
From the moment we arrived we felt at home (if only home was a beautiful Hotel!) and welcomed by friendly staff. Check in was very easy at the Reception.
All the public areas are so stylish and clean - and with nooks and crannies to explore, such as the library and even its own Tea Room (full of goodies to enjoy!) It is truly unique.
Our bedroom was just fabulous . The sea views were stunning and being woken by birdsong (so many different birds) was a perfect start to the day. There were lots of special little touches too- including a decanter of Sherry! The room was decorated in a lovely classic style and was large (we even had a very sweet entrance area where the wardrobes were) and clean. The bathroom too was modern and big.
As above, the location is fabulous and we loved the walk to stunning Fermain Bay, especially the magnificent gardens, with all the unusual and colourful plants . Looking back towards the Hotel as you go towards the Bay shows how impressive these are. There is a second Garden the other side of the Hotel and this is also full of bright and beautiful flowers. The walk to the Bay is about 5 minutes down (either through the gardens /very pretty cliff path-where the first glimpse of the Bay below is gorgeous) or the road. The walk back up took about 10-15 minutes, depending on the route! The Bay itself is absolutely stunning - a hidden gem. There is a pebble beach, very blue waters and a beach cafe. We went down a few times during our stay at different times of the day and each time we loved it. St Peter Port is a 5-10 minute drive and a shuttle is sometimes available, although we didn't use it, as we'd hired a car (there are three car parks dotted around so parking isn't an issue).
We ate in The Ocean Restaurant and this was fabulous. The staff were very helpful and knowledgeable about the food and the very good selection of wine. The food itself was wonderful - beautifully cooked, fresh and just a real teat. The decor is stylish and cosy - almost French Bistro style. We also enjoyed a post dinner coffee on the terrace (where blankets are provided for the colder evenings). We sat on the terrace in the day too, with a drink (sometimes from the Tea Room, sometimes from the well stocked bar!) and the views are breathtaking.
Breakfast is also served in this restaurant and, again, was excellent. We helped ourselves to a good selection of cereals, fruit, pastries etc and the main breakfast was - unusually and very nicely - cooked to order. I sampled both the Full English and Eggs Benedict!
The Rock Garden is the second restaurant and, although we didn't eat there, we enjoyed delicious post dinner cocktails. We sat in the quirky garden itself, which is cosy and warm, even at night. The Rock Garden as a venue would rival any bar in town - modern and stylish, with music playing and a good vibe.
Both restaurants seem to be popular with locals too - always a good recommendation!
I also enjoyed a daily swim, again with those stunning valley views. The pool isn't massive but is a very decent size for a Hotel pool. We were often the only two in there and the water was warm, plus there is a sauna. A walk to the Bay followed by a swim made for the perfect start to the day!
We fell in love with both the Hotel and the island and will be back!
The first thing to strike us was the Hotel's stunning location - overlooking the Fermain Valley and sea. It's also an attractive looking building, with some lovely little quirks, due to the way it's built in the valley .
From the moment we arrived we felt at home (if only home was a beautiful Hotel!) and welcomed by friendly staff. Check in was very easy at the Reception.
All the public areas are so stylish and clean - and with nooks and crannies to explore, such as the library and even its own Tea Room (full of goodies to enjoy!) It is truly unique.
Our bedroom was just fabulous . The sea views were stunning and being woken by birdsong (so many different birds) was a perfect start to the day. There were lots of special little touches too- including a decanter of Sherry! The room was decorated in a lovely classic style and was large (we even had a very sweet entrance area where the wardrobes were) and clean. The bathroom too was modern and big.
As above, the location is fabulous and we loved the walk to stunning Fermain Bay, especially the magnificent gardens, with all the unusual and colourful plants . Looking back towards the Hotel as you go towards the Bay shows how impressive these are. There is a second Garden the other side of the Hotel and this is also full of bright and beautiful flowers. The walk to the Bay is about 5 minutes down (either through the gardens /very pretty cliff path-where the first glimpse of the Bay below is gorgeous) or the road. The walk back up took about 10-15 minutes, depending on the route! The Bay itself is absolutely stunning - a hidden gem. There is a pebble beach, very blue waters and a beach cafe. We went down a few times during our stay at different times of the day and each time we loved it. St Peter Port is a 5-10 minute drive and a shuttle is sometimes available, although we didn't use it, as we'd hired a car (there are three car parks dotted around so parking isn't an issue).
We ate in The Ocean Restaurant and this was fabulous. The staff were very helpful and knowledgeable about the food and the very good selection of wine. The food itself was wonderful - beautifully cooked, fresh and just a real teat. The decor is stylish and cosy - almost French Bistro style. We also enjoyed a post dinner coffee on the terrace (where blankets are provided for the colder evenings). We sat on the terrace in the day too, with a drink (sometimes from the Tea Room, sometimes from the well stocked bar!) and the views are breathtaking.
Breakfast is also served in this restaurant and, again, was excellent. We helped ourselves to a good selection of cereals, fruit, pastries etc and the main breakfast was - unusually and very nicely - cooked to order. I sampled both the Full English and Eggs Benedict!
The Rock Garden is the second restaurant and, although we didn't eat there, we enjoyed delicious post dinner cocktails. We sat in the quirky garden itself, which is cosy and warm, even at night. The Rock Garden as a venue would rival any bar in town - modern and stylish, with music playing and a good vibe.
Both restaurants seem to be popular with locals too - always a good recommendation!
I also enjoyed a daily swim, again with those stunning valley views. The pool isn't massive but is a very decent size for a Hotel pool. We were often the only two in there and the water was warm, plus there is a sauna. A walk to the Bay followed by a swim made for the perfect start to the day!
We fell in love with both the Hotel and the island and will be back!
Source: tripadvisor.co.uk
In June 2017, TCWarwick18 said about Fermain Valley Hotel
Lovely room, friendly and helpful staff, great views. Couldn't ask for more, thoroughly enjoyed our time away and would not hesitate to recommend. Platinum room was well worth it, absolutely lovely. If you prefer more relaxed dining would recommend Ocean restaurant over steak house but food equally good.
Source: tripadvisor.co.uk
In June 2017, LLSussex said about Fermain Valley Hotel
You cannot overstate the location of this hotel - its is high up in the valley so the views are amazing, the landscaped gardens are a delight and then you can walk down the hill to Fermain bay beach were you can walk along the cliff path one way to St Peters Port and the other way to Jerbourg and enjoy continuous stunning views and flora. We had the platinum room, these are the ones big enough for extra beds for children. It is a beautiful room, full of facilities, huge bed, lovely decor and great shower! The swimming pool is lovely and warm and has stunning views. The kids loved exploring all the knooks and crannies of the hotel.
There appears to be mixed views on the customer service and I just wanted to back up the negative ones. We were shocked by the lack of customer service. None of the staff we encountered smiled or anticipated a conversation or request. Hotel staff normally look up in general when they see a guest approaching and and ask if they can help - this is what is lacking. We never experienced table service on the terrace so spent 10 mins at least waiting at the counter in the tea room or at the bar with staff passing by - I am paying for a 4*hotel, I'm not down the high street!! Enquring about using the cinema on Sunday was painful and it was poor service in the Ocean restaurant - they just don't ask if you want anything ie desserts or more drinks. We started to wonder if being that laid back was intentional - ie not being too invasive.
I would recommend you stay here as there are good customer service reviews below (even from people who stayed there the same time as us) but maybe some customer service training is required for some staff. On a plus side there was a birthday card for my husband on our table on our first night which is a very nice touch. The lack of customer service didn't spoil our stay, we all still had a great holiday.
There appears to be mixed views on the customer service and I just wanted to back up the negative ones. We were shocked by the lack of customer service. None of the staff we encountered smiled or anticipated a conversation or request. Hotel staff normally look up in general when they see a guest approaching and and ask if they can help - this is what is lacking. We never experienced table service on the terrace so spent 10 mins at least waiting at the counter in the tea room or at the bar with staff passing by - I am paying for a 4*hotel, I'm not down the high street!! Enquring about using the cinema on Sunday was painful and it was poor service in the Ocean restaurant - they just don't ask if you want anything ie desserts or more drinks. We started to wonder if being that laid back was intentional - ie not being too invasive.
I would recommend you stay here as there are good customer service reviews below (even from people who stayed there the same time as us) but maybe some customer service training is required for some staff. On a plus side there was a birthday card for my husband on our table on our first night which is a very nice touch. The lack of customer service didn't spoil our stay, we all still had a great holiday.
Source: tripadvisor.co.uk
In June 2017, Ivor S said about Fermain Valley Hotel
The initial experience at reception was daunting and each time we approached, only ever one person on and if there were two they would both be dealing with the same customer and ignoring others waiting.
Once you get to the desk the experience becomes much more enjoyable. Lovely helpful and interested staff, they could not have been nicer.
The rooms are immaculate and bright. The shower was superb,like having a massage it was so powerful.
The bar and restaurant staff were amazing, so helpful, nothing too much trouble.
The food was very nice with a nice menu well made and served.
Overall we had a lovely stay and would recommend to everyone.
Thanks to all the staff for making our stay so enjoyable.
Once you get to the desk the experience becomes much more enjoyable. Lovely helpful and interested staff, they could not have been nicer.
The rooms are immaculate and bright. The shower was superb,like having a massage it was so powerful.
The bar and restaurant staff were amazing, so helpful, nothing too much trouble.
The food was very nice with a nice menu well made and served.
Overall we had a lovely stay and would recommend to everyone.
Thanks to all the staff for making our stay so enjoyable.
Source: tripadvisor.co.uk
In June 2017, Technoir said about Fermain Valley Hotel
I was starting to get a complex after my last series of reviews were all negative however after staying two nights in the Fermain valley my faith in the hotel industry has been restored.
The hotel is of the highest standards, moderns, very clean and in a picturesque setting. I had what I describe as a small suite in the adjoining building called the venue. The room had everything I could want for, free water, newspapers, sky tv, robes and all the trimmings. The room had the most fantastic view and a excellent modern functional bathroom. The standard of cleaning is phenomenal and for the first time in months I've a bathroom with sparkling lime scale free fittings. The bed was so comfy and a proper bed not two singles pushed together.
Food was reasonably priced (although i do charge the company) and very high quality, one slight grumble is the room service menu has no starters or deserts.
Other hotels take note in the previous two weeks I've stayed in another 4 star and one 3 star against this place they wouldn't even get half a star in my book.
I look forward to coming back !
The hotel is of the highest standards, moderns, very clean and in a picturesque setting. I had what I describe as a small suite in the adjoining building called the venue. The room had everything I could want for, free water, newspapers, sky tv, robes and all the trimmings. The room had the most fantastic view and a excellent modern functional bathroom. The standard of cleaning is phenomenal and for the first time in months I've a bathroom with sparkling lime scale free fittings. The bed was so comfy and a proper bed not two singles pushed together.
Food was reasonably priced (although i do charge the company) and very high quality, one slight grumble is the room service menu has no starters or deserts.
Other hotels take note in the previous two weeks I've stayed in another 4 star and one 3 star against this place they wouldn't even get half a star in my book.
I look forward to coming back !
Source: tripadvisor.co.uk
In June 2017, littles140 said about Fermain Valley Hotel
Friendly and stylish hotel. Staff were very helpful, picked us up from the airport in a complimentary car. A nice relaxing hotel with two very good restaurants. The swimming pool was empty and warm and nice views from the terrace. Highly recommended.
Source: tripadvisor.co.uk
In June 2017, GTSSurrey said about Fermain Valley Hotel
My wife and I have stayed in quite a few hotels on Guernsey and this is by far the best in our view. We stayed for a long weekend to celebrate my wife's birthday and our visit could not have been better. Gavin on reception was friendly and efficient and once checked in showed us to our platinum room which was huge and had great views down the valley to the sea. The room itself was very comfortable and provided everything you could want for your stay. We took breakfast on the terrace and the food and service were both excellent. Dinner in the main restaurant was great with a wide choice of well cooked dishes; again staff were all excellent. We booked for the Rock streak restaurant for one night but when we arrived back at the hotel this was closed due to some issues with the cookers that could not be resolved by the engineer that the hotel had called in. No matter, the contingency plan had been put into action and all reservations had been moved to the main restaurant - along with the Rock menu of some really great steaks (there are other options for those who want something other than steak). The steaks themselves were excellent - beautifully cooked and extremely tasty. Outside the hotel the grounds are well maintained and quite stunning in places. Overall this is a beautiful hotel with good levels of service, good food and great service. One to be recommended and we will certainly be back.
Source: tripadvisor.co.uk