Local Reviews
In January 2015, Sauvarin said about Fermain Valley Hotel
We spent the night of our daughter's wedding at The Venue. The accommodation can not be faulted. Everything that we may have needed was there! Such a pity that we were only there for the one night. If we have to be picky it would be that we had to check in to the main hotel rather than the Venue. Not a problem in the summer months but not so good when the weather is not at its best. We would certainly recommend this hotel and will probably spend a night or two in the Fermain Valley Hotel itself.
Source: tripadvisor.co.uk
In January 2015, GuyHGuernsey said about Fermain Valley Hotel
We stayed over for NY. Gala meal was great as were staff. Made to feel v welcome and Rock Garden for cocktails pre and post dinner great. Cocktails in Rock Garden pre and post dinner good alternative to main bar. Room was superb overlooking Valley and well presented. Very relaxing stay and will do it again and use cinema next time. Breakfast was great and plenty choice. Never rushed and facilities were great all round the hotel set in the scenery of Fermain Valley. The rate as a local staying overnight was competitive and booking staff were v helpful compared to many we tried on the Island. Good work guys.
Source: tripadvisor.co.uk
In February 2015, kaznju said about Fermain Valley Hotel
Booked as a special offer - free flights from Southampton to celebrate my birthday. Hotel had upgraded our room .Very nice room 37( see room tips section ) Dual aspect included a balcony , overlooking Fermaine Bay.Room was delightful , bed a super king -an extra touch of complimentary Sherry in a decanter was very welcome .Staff and housekeeping staff were very attentive in getting us settled into our room. (Couldn't get the safe door open , working the TV etc ).
Indoor swimming pool with multi colour changing underwater lights was warm and very pleasant to swim in, which we did every day.Towels , shower and toiletries provided in the changing room, so no dashing through reception to get to your room to shower. Sauna available too but notice has to be given before use so it can be heated up.
Breakfast had plenty of choices hot or cold buffet.Coffee is served in small cups as you request it.The wait for a member of serving staff to appear was long sometimes. Perhaps the offer of a pot of coffee would be a good idea and a member of staff present in the breakfast area all the time would be helpful .
Restaurant manager was very apologetic after a muddly Sunday lunch of 3 courses. We booked for 4pm the day before as lunch was offered til 5pm. The restaurant had run out of Lamb ,Beef and the crab starter sadly - which would have been our choice. Salmon arrived undercooked and not poached as described but grilled or fried. Second salmon was perfectly cooked but again fried etc .The staff were very apologetic. On check out we were not charged for our meals. Full marks to Fermaine Valley Hotel.
Outside plentiful seating areas overlooking woods and Fermaine Bay -must be wonderful in warmer sunnier weather .
We had a wonderful stay and visit to Guernsey .We won't hesitate to book this hotel again if we return to the island.
Indoor swimming pool with multi colour changing underwater lights was warm and very pleasant to swim in, which we did every day.Towels , shower and toiletries provided in the changing room, so no dashing through reception to get to your room to shower. Sauna available too but notice has to be given before use so it can be heated up.
Breakfast had plenty of choices hot or cold buffet.Coffee is served in small cups as you request it.The wait for a member of serving staff to appear was long sometimes. Perhaps the offer of a pot of coffee would be a good idea and a member of staff present in the breakfast area all the time would be helpful .
Restaurant manager was very apologetic after a muddly Sunday lunch of 3 courses. We booked for 4pm the day before as lunch was offered til 5pm. The restaurant had run out of Lamb ,Beef and the crab starter sadly - which would have been our choice. Salmon arrived undercooked and not poached as described but grilled or fried. Second salmon was perfectly cooked but again fried etc .The staff were very apologetic. On check out we were not charged for our meals. Full marks to Fermaine Valley Hotel.
Outside plentiful seating areas overlooking woods and Fermaine Bay -must be wonderful in warmer sunnier weather .
We had a wonderful stay and visit to Guernsey .We won't hesitate to book this hotel again if we return to the island.
Source: tripadvisor.co.uk
In February 2015, Diana1952Alan said about Fermain Valley Hotel
We have just spent a week here while visiting my mother, taking advantage of the offer that includes flights from Southampton. From the moment we arrived the service was excellent, with Gavin giving us a short tour of the hotel, which has recently been refurbished to an extremely high standard, everything looks fresh and modern, while still feeling cosy. Our Gold room was excellent with a beautiful view through the valley to the sea, where Jersey is visible on a clear day. It was wonderful to sit in bed with a cup of coffee and watch the sea, so in the summer it must be even better! The staff are really friendly and the housekeeping is excellent, our room was spotless and had usually been cleaned while we were having breakfast. We will certainly stay here the next time we come over and we hope the staff does not change. Thank you to all for making us feel so welcome, from room 31
Source: tripadvisor.co.uk
In February 2015, sueandreg said about Fermain Valley Hotel
We have just returned from a wonderful three night stay at this Hotel. The service we experienced from every member of staff was second to none. We enjoyed the "extra" touches in our room and having the indoor pool to ourselves - so warm! The food, particularly in the Rock Garden, was lovely - the Argentine fillet steak was the very best we have ever tasted. We also enjoyed the cocktails in the Rock Garden - ask the friendly cocktail barman for a Scorpion, then stand well back! Even though we had a hire car, we used the hotel's complimentary chauffeur driven car service to St Peter Port on a few occasions. As with all the other staff, the drivers were efficient and friendly. We had such a relaxing holiday and would love to return later in the year to enjoy the beautiful surroundings.
Source: tripadvisor.co.uk
In March 2015, Morgans369 said about Fermain Valley Hotel
A lovely generally peaceful location but directly on flight path. There are a lot of planes too and early in the morning. Plus cars pull up below the window late evening and early morning.
In the Ocean restaurant the staff are v young don't seem to have a lead. They would put toast on the table walk leaving empty cereal bowls come back with hot plates and not know what to do! Would be good to have own coffee pot as they pour a cup of coffee and never top up. The white wine was warm we were told it was all the same. On the way out the fridges were not even on. Very little atmosphere.
Where as the Rock garden has a fabulous atmosphere and wonderful staff.
Great having a courtesy car to St. Peter port.
Chambermaids very thorough and cheer generally.
We had platinum room (28) but no proper shower, chairs grubby, didn't warrant platinum friends had a gold (25) much better.
In the Ocean restaurant the staff are v young don't seem to have a lead. They would put toast on the table walk leaving empty cereal bowls come back with hot plates and not know what to do! Would be good to have own coffee pot as they pour a cup of coffee and never top up. The white wine was warm we were told it was all the same. On the way out the fridges were not even on. Very little atmosphere.
Where as the Rock garden has a fabulous atmosphere and wonderful staff.
Great having a courtesy car to St. Peter port.
Chambermaids very thorough and cheer generally.
We had platinum room (28) but no proper shower, chairs grubby, didn't warrant platinum friends had a gold (25) much better.
Source: tripadvisor.co.uk
In March 2015, Ahmad A said about Fermain Valley Hotel
My wife and I stayed here for a long weekend break in February/March 2015. This hotel is truly exceptional. The rooms are excellent, with lots of thoughtful extra touches. The view down the valley to the sea was awe inspiring.
A truly comfortable hotel with two excellent restaurants and a superb indoor swimming pool. The complementary lifts down into town are also an added and appreciated bonus.
The staff are friendly, attentive and anticipate your needs, but they are not overbearing: this is a comfortable hotel where you are made to feel at home, but pampered.
The walk down to the beach through the forest is to be recommended - the walk back up, though is something of an exertion, but good exercise!
I have nothing but praise for this hotel - there are lessons to be learnt here for some of the bigger chains whose services I often use.
I highly recommend this hotel.
A truly comfortable hotel with two excellent restaurants and a superb indoor swimming pool. The complementary lifts down into town are also an added and appreciated bonus.
The staff are friendly, attentive and anticipate your needs, but they are not overbearing: this is a comfortable hotel where you are made to feel at home, but pampered.
The walk down to the beach through the forest is to be recommended - the walk back up, though is something of an exertion, but good exercise!
I have nothing but praise for this hotel - there are lessons to be learnt here for some of the bigger chains whose services I often use.
I highly recommend this hotel.
Source: tripadvisor.co.uk
In March 2015, Avocettoo said about Fermain Valley Hotel
Overall the staff were very helpful. This was only let down by the waitress at breakfast who for each day was sullen and failed to get the order correct for the cooked breakfast each day. The other irritation was the TV set that once turned off was difficult to get back on channel again ... Necessitating calling reception for help.
So putting that aside, and the fact the lounges were out of operation for redecoration everything was enjoyable. Platinum level room was well appointed, with excellent view .. Ours didn't have a balcony.. I see some do. Snacks ... Salmon sandwich or similar were good in bar. Only used the Ocean restairant for breakfast. Used the Rock Garden restaurant once .. See separate review.
So putting that aside, and the fact the lounges were out of operation for redecoration everything was enjoyable. Platinum level room was well appointed, with excellent view .. Ours didn't have a balcony.. I see some do. Snacks ... Salmon sandwich or similar were good in bar. Only used the Ocean restairant for breakfast. Used the Rock Garden restaurant once .. See separate review.
Source: tripadvisor.co.uk
In March 2015, Wendy W said about Fermain Valley Hotel
Could not fault this hotel to be honest even down to the tea mugs in the room instead of tiny cups ! Staff were all very helpful, spotlessly clean, good facilities, bed really comfortable so all in all excellent ! There are some hotels that could learn a lesson or two from this one !!
Source: tripadvisor.co.uk
In March 2015, LondonLillywhite said about Fermain Valley Hotel
Stayed here recently on a 4 night break, in a Silver room. The room was excellent, dual aspect, very clean & comfortable with a large bathroom. Particularly like the little touches of decanter of sherry, fruit & fudge on arrival.
The whole hotel was clean & smart with friendly staff.
We sampled both the Ocean and Rock restaurants. The Ocean food was very good with a reasonable selection & breakfast was again very good especially the Eggs Benedict Royale!
The steaks in the Rock Garden were absolutely delicious and particular mention of Simon who went out of his way to look after us.
Only small downside is the car park access which can be very tight if there is someone parked by the entrance....needs addressing somehow.
The bay at the bottom of the hill is well worth the walk.
The whole hotel was clean & smart with friendly staff.
We sampled both the Ocean and Rock restaurants. The Ocean food was very good with a reasonable selection & breakfast was again very good especially the Eggs Benedict Royale!
The steaks in the Rock Garden were absolutely delicious and particular mention of Simon who went out of his way to look after us.
Only small downside is the car park access which can be very tight if there is someone parked by the entrance....needs addressing somehow.
The bay at the bottom of the hill is well worth the walk.
Source: tripadvisor.co.uk