Local Reviews
In July 2014, lizbythelake said about Fermain Valley Hotel
Just returned from our first visit to Guernsey booked as a package via Travelsmith. All correspondence and paperwork was spot on and we have rarely met such friendly people, from the Aurigny flight, Europecar Car Hire to Hotel Fermain Valley.
The Hotel was easy to find in a beautiful setting. Top class facilities, classy bathroom accessories and beautiful white fluffy towels and bathrobes.
Lovely terraced bar/restaurant, kept very clean. Fabulous choice of menus (half board was included in our package) so £50 allowance for each evening meal. Brilliant lobster/fillet steak surf and turf and delicious garlic langoustines with frites! Complimentary fruit , chocolates and sherry in the room and a handy little fridge with complimentary mineral water.
We look forward to booking again next year
The Hotel was easy to find in a beautiful setting. Top class facilities, classy bathroom accessories and beautiful white fluffy towels and bathrobes.
Lovely terraced bar/restaurant, kept very clean. Fabulous choice of menus (half board was included in our package) so £50 allowance for each evening meal. Brilliant lobster/fillet steak surf and turf and delicious garlic langoustines with frites! Complimentary fruit , chocolates and sherry in the room and a handy little fridge with complimentary mineral water.
We look forward to booking again next year
Source: tripadvisor.co.uk
In July 2014, paul021964 said about Fermain Valley Hotel
Booked two platinum rooms to celebrate our 25th wedding anniversary, met by the duty manager who had taken the time to ensure all family members had appropriate rooms. We were given a short tour/overview of the property the attention to detail also included an anniversary card in the room. Hotel facilities were all clean and maintained to a high standard. Food was excellent would recommend making a booking for the restaurants as they are very busy. Great views from the room completed the experience, including great gardens.I have no hesitation in recommending this hotel.
Mr P Tolley
Mr P Tolley
Source: tripadvisor.co.uk
In July 2014, Matthew L said about Fermain Valley Hotel
This is a honest and frank review of two halves after a brief overnight visit to Guernsey on business. We had a warm and friendly welcome before being driven up the hill to our room in the annex - which was clearly another small hotel on the main road in a previous life. It is an uphill/downhill walk to/from the main building, which houses the restaurant, bar and pool - so be aware of this if you book a Venue room! We enjoyed a drink on the terrace after walking down - and back up - the steep hill to the bay! The main disappointments were firstly the room - which was small, hot and stuffy, with no air conditioning and the noise of the road and bar opposite. Secondly, the restaurant food and the service from the staff were both surprisingly poor and there was no restaurant manager to be seen so we could address these issues. To their credit, when we mentioned this to the duty manager at the front desk, he responded very professionally with an apology and a credit on the bill. Thank you for redeeming what was becoming a very disappointing visit. So this has to be an average review - but as soon as they sort out the restaurant I think most people will enjoy a visit to this hotel - but until they do, we will return to our usual hotel in St Peter Port.
Source: tripadvisor.co.uk
In July 2014, Charlotte P said about Fermain Valley Hotel
The Fermain Valley Hotel lived up to expectations! The hotel feel is totally relaxing and all the finishing touches were appreciated. Rooms are very spacious and luxuriously comfortable. Worth noting that the hotel has two very popular restaurants not just with residents but also locals - Rock Garden (steak) & Ocean (Fish) with amazing sea views. Downside for us was that it was particularly noisy late at night with people having a good time!
Sea views are amazing and you really must make the 5 minute walk down to Fermain beach where there is an excellent beach cafe.
If there is anything that could be improved would be the knowledge of the staff. We presume that it is beginning of the season as the staff on the breakfast shift were not particularly well trained however the food made up for this. Also upon check out the receptionist was particularly abrupt and grumpy which was an unfortunate way to end a fantastic stay.
Sea views are amazing and you really must make the 5 minute walk down to Fermain beach where there is an excellent beach cafe.
If there is anything that could be improved would be the knowledge of the staff. We presume that it is beginning of the season as the staff on the breakfast shift were not particularly well trained however the food made up for this. Also upon check out the receptionist was particularly abrupt and grumpy which was an unfortunate way to end a fantastic stay.
Source: tripadvisor.co.uk
In July 2014, Lesley572014 said about Fermain Valley Hotel
What a lovely hotel in a wonderful location. Such friendly staff and the rooms were excellent. First day we made our way down to the beautiful bay from the hotel and it was spectacular. Complimentary bottled water, fruit and a decanter of sherry which was very much appreciated! Excellent breakfast with plenty of choice. My pancakes with crispy bacon and maple syrup were particularly delicious. Lovely bonus of a pool and sauna to relax with fab views from the terrace across the bay. The complimentary minibus transport into St Peter Port was most welcome instead of taking the car. The food in the Rock Garden was delicious with juicy steaks cooked to perfection although we did have to wait a little too long for our drinks on arrival. I would recommend this hotel to anyone wanting to experience Guernsey.
Source: tripadvisor.co.uk
In July 2014, KETCHIKAN said about Fermain Valley Hotel
Just back from a 3 night break at Fermain Valley. Nice hotel in lovely location. We stayed in the annexe part of the hotel which is a short uphill walk from the main building. Rooms are well equipped and very clean and tidy. Breakfast was very good but I wasn't very impressed with evening meal menu in Ocean restaurant.
Source: tripadvisor.co.uk
In July 2014, verdeboyo35 said about Fermain Valley Hotel
The brochure looked fantastic! As we approached it looked fantastic! As we entered the foyer it looked fantastic! The very kind and helpful reception staff member showed us to our room, number 18, and then our bubble deflated - didn't burst, just deflated. We had a gold room upgrade kindly offered by the hotel as our 'platinum' room wasn't available. We were so happy as the gold rooms are the hotel's best rooms, with a balcony, with a little wicker coffee table and chairs, fresh fruit free daily, dicantered sherry, bath robes, slippers as gold room extras. We both were very disappointed to find the LCD flat TV was hanging off the wall, and flopping to one side. The room did also look small and in need of some TLC, although the walls did look recently painted. Troubles didn't end there. Although the bathroom was clean, with pure white and clean towels, the sink was grubby and the plug broken, so the water struggled to drain away. I mentioned our problems on the first day, nothing was done, then again mentioned the second day, again nothing was done. In the end I gave up. Breakfast was very poor on all four mornings. Poached eggs were hard, scrambled eggs were strange - a weird texture! I do fantastic scrambled eggs so know what they should look and taste like! Sausages and bacon were anemic, only the black pudding and fried eggs were great. Every morning we had large canvas bags full of towels and sheets outside our room, that we had to clamber over. I can only say the hotel looked great from the outside, two of the staff were very helpful, balcony and view were great. But, to stay honest here I could not recommend this hotel. It's position is directly under the UK flight path, so three to four times daily you get that lovely loud jet engine roar.
Source: tripadvisor.co.uk
In July 2014, Joyce D said about Fermain Valley Hotel
My son and his wife joined me in this wonderful Hotel. We were collected from the airport by the Hotel manager him self and from that moment on my every need was catered for.
My room was next to the lift with all disabled facilities plus complimentary bottled water, a decanter of sherry( which was filled every day) some fruit and flowers.
Robert (the hotel manger) arranged for a folding wheel chair to be left in the hall for my use on day trips.
This was our first day and I already felt like the Queen.
Next morning at breakfast my eggs were prepared and brought to the table where the staff offered to collect anything from the buffet, but my son and daughter in law delt with that.
Robert popped along just to make sure all was well and Clarmon (a French waiter) was so attentive and charming.
Robert recommended places on the Island to visit which included the Island Tour, this gave us an insight to the area.
I am 88 years and not a big eater so the Rock Garden suited me as I could choose the size of a number of different cuts of meat. A 100 gram steak for me and a 250 gram ribeye for both my son and his wife was a joy. Again the staff were so friendly and helpful.
I felt like a Queen every day I was there,
THANKYOU TO ROBERT AND ALL HIS STAFF WHO MADE MY HOLIDAY SO SPECIAL
Knit and Natter
My room was next to the lift with all disabled facilities plus complimentary bottled water, a decanter of sherry( which was filled every day) some fruit and flowers.
Robert (the hotel manger) arranged for a folding wheel chair to be left in the hall for my use on day trips.
This was our first day and I already felt like the Queen.
Next morning at breakfast my eggs were prepared and brought to the table where the staff offered to collect anything from the buffet, but my son and daughter in law delt with that.
Robert popped along just to make sure all was well and Clarmon (a French waiter) was so attentive and charming.
Robert recommended places on the Island to visit which included the Island Tour, this gave us an insight to the area.
I am 88 years and not a big eater so the Rock Garden suited me as I could choose the size of a number of different cuts of meat. A 100 gram steak for me and a 250 gram ribeye for both my son and his wife was a joy. Again the staff were so friendly and helpful.
I felt like a Queen every day I was there,
THANKYOU TO ROBERT AND ALL HIS STAFF WHO MADE MY HOLIDAY SO SPECIAL
Knit and Natter
Source: tripadvisor.co.uk
In July 2014, boysandbex said about Fermain Valley Hotel
We stayed here for 3 nights for our 10th wedding anniversary. We stayed in a gold room with a balcony in the main hotel, which was a good size and very pleasant with a nice bathroom, although a shower but no bath. There were nice touches like a box of fudge, sherry and fruit which were topped up daily and a good selection of water, teas, coffee and biscuits. On our first night we came back to our room to find rose petals scattered on our bed and an anniversary card, which was a lovely personal touch.
The breakfast was excellent with a good choice of cold buffet and hot food cooked to order- delicious pancakes and eggs Benedict! We ate from the bar menu , the mushroom tartin was delicious and reasonably priced. The Ocean restaurant was good, but the specials were disappointing when we were there- no seafood special which we had been hoping for.
The complimentary shuttle service was useful to/ from the airport, and staff were accommodating in letting us grab an early breakfast on Saturday when we had an early start for a day trip. Whilst some of the staff were excellent others on reception seemed a but grumpy.
What really made the stay excellent though was the stunning location and views from the hotel. The restaurant and some of the rooms overlook the gardens with the sea in the background. It is a beautiful (but hilly) walk down through the lovely, well kept, tropical hotel garden, then through the woods to Fermain bay, which is just stunning surrounded by wooded cliffs, with views of Herm and Sark in the distance, and a pleasant cafe.
It was about a 20 minute scenic downhill walk to St Peter Port, the downside of course is that it is uphill all the way back, but a reasonable bus service runs just past the hotel, and was a bargain at £1 per person!
All in all a very enjoyable stay, and everything we had hoped for!
The breakfast was excellent with a good choice of cold buffet and hot food cooked to order- delicious pancakes and eggs Benedict! We ate from the bar menu , the mushroom tartin was delicious and reasonably priced. The Ocean restaurant was good, but the specials were disappointing when we were there- no seafood special which we had been hoping for.
The complimentary shuttle service was useful to/ from the airport, and staff were accommodating in letting us grab an early breakfast on Saturday when we had an early start for a day trip. Whilst some of the staff were excellent others on reception seemed a but grumpy.
What really made the stay excellent though was the stunning location and views from the hotel. The restaurant and some of the rooms overlook the gardens with the sea in the background. It is a beautiful (but hilly) walk down through the lovely, well kept, tropical hotel garden, then through the woods to Fermain bay, which is just stunning surrounded by wooded cliffs, with views of Herm and Sark in the distance, and a pleasant cafe.
It was about a 20 minute scenic downhill walk to St Peter Port, the downside of course is that it is uphill all the way back, but a reasonable bus service runs just past the hotel, and was a bargain at £1 per person!
All in all a very enjoyable stay, and everything we had hoped for!
Source: tripadvisor.co.uk
In July 2014, WendyMG2812 said about Fermain Valley Hotel
First time we have stayed at the Fermain and was greatly impressed. The reception was welcoming and the staff extremely helpful - we stayed in a gold room with a balcony and the view was breath taking - sherry very welcome as was the water and fruit - beautifully clean and situated very nicely within the hotel - breakfast very good although would like more choice as I am a diabetic but overall no complaints and have even booked next years holiday already - see you all then and a 10/10 to all staff
Source: tripadvisor.co.uk