Local Reviews
In June 2014, mumajb said about Fermain Valley Hotel
We stayed 4 nights here and very impressed. Yes it is not cheap but the rooms with a well provisioned hospitality tray complimentary sherry, water ,robes fruit,fudge,nice toiletries and local paper help you to feel cared for. Obviously managed by someone who cares. The gardens are a beautiful haven and constantly being tended. I swam each morning on my own for 40 minutes, I liked the fact that one side of the pool room has glass doors which opened on to the deck.Abundant big towels and toiletries in the shower area. I hate skimpy towels and those in the rooms are large white and fluffy too. The changing room is immaculately clean, I interrupted the housekeeper's work each morning.We lounged on the deck to idle away time on our last morning before a lovely lunch but expected no less as we had enjoyed great dinners and breakfasts in both restaurants previously. Prices are reasonable for the quality and they well deserve their 2 rosette. The staggeringly exception were friendly and for anyone on their own seemed to be looking out for them.
Source: tripadvisor.co.uk
In June 2014, Biffo81 said about Fermain Valley Hotel
This is a lovely hotel in a good location-though both would not be so good for anyone who is elderly, unfit or disabled.
We found the welcome good and friendly. The room was lovely but would have been improved by having better pillows (and a towel rail in the toilet). The windows were draughty and I would imagine that this could be a problem if the weather was cold or windy. I paid for a platinum room and this had a lovely view of the valley and the sea as well as the balcony. Quite with no one passing.
We found the seating and ordering system for breakfast strange. You could wait for about 20 mins for coffee and toast because no one thought to ask you and then wait longer for someone to take your order from the menu. Most of the orders that I could see being delivered around us were incorrect-even down to getting tea and coffee wrong. Some of the female waiting staff were rather unfriendly and I would go so far as saying slightly belligerent- definitely not helpful. Many of the staff seemed very inexperienced and a good system and some basic training would really help.
The meal that we had in the restaurant was good though not exceptional. Service was good and the waiter was friendly and engaging. Not sure whether the menu changes daily. This is always a problem for vegetarians when there are often only one or two choices.
I had told the hotel that we were returning to our honeymoon hotel after 35 years for our wedding anniversary and ordered champagne to be delivered to the room. This was brought with a card from the staff and our room was bedecked with a heart of rose petals while we were at dinner.
The pool looks a little aged and could do with refurbishing. A spa pool somewhere would be nice.
I would recommend this hotel to others and it is good but could be excellent with a few tweaks.
We found the welcome good and friendly. The room was lovely but would have been improved by having better pillows (and a towel rail in the toilet). The windows were draughty and I would imagine that this could be a problem if the weather was cold or windy. I paid for a platinum room and this had a lovely view of the valley and the sea as well as the balcony. Quite with no one passing.
We found the seating and ordering system for breakfast strange. You could wait for about 20 mins for coffee and toast because no one thought to ask you and then wait longer for someone to take your order from the menu. Most of the orders that I could see being delivered around us were incorrect-even down to getting tea and coffee wrong. Some of the female waiting staff were rather unfriendly and I would go so far as saying slightly belligerent- definitely not helpful. Many of the staff seemed very inexperienced and a good system and some basic training would really help.
The meal that we had in the restaurant was good though not exceptional. Service was good and the waiter was friendly and engaging. Not sure whether the menu changes daily. This is always a problem for vegetarians when there are often only one or two choices.
I had told the hotel that we were returning to our honeymoon hotel after 35 years for our wedding anniversary and ordered champagne to be delivered to the room. This was brought with a card from the staff and our room was bedecked with a heart of rose petals while we were at dinner.
The pool looks a little aged and could do with refurbishing. A spa pool somewhere would be nice.
I would recommend this hotel to others and it is good but could be excellent with a few tweaks.
Source: tripadvisor.co.uk
In June 2014, Mikem0 said about Fermain Valley Hotel
Lovely hotel in a beautiful location. The warmth and professionalism of the welcome raised expectations of an outstanding experience which was just not quite met by the overall experience. The very well appointed room was just a little tied and in need of some tlc.. The air-conditioning unbelievably noisy and we were fortunate that it was not too hot during our stay. Arriving in the early evening we were told that the restaurant was booked until after nine so chose to eat in the bar. Very good quality food but we had to asked for things too many time to feel cherished. Lovely breakfast menu but the half ordered and half buffet service was not clear and again waited for coffee & tea too long to be classed as outstanding service that the hotel seemed to aspire to. Great time in the couple of day we spent there and the walks around the coast from the hotel were breathtaking. We would go back again and if the service level was tweaked just a little this would be an outstanding destination.
Source: tripadvisor.co.uk
In June 2014, Paula H said about Fermain Valley Hotel
I have just recommended this hotel to a friend, who urged me to write this review as she found my feedback very helpful.
We had a wonderful five day break over Easter. This is certainly one of the nicest hotels on Guernsey. Our room on the first floor in the annex was excellent and had wonderful views over the delightful grounds and the bay beyond. Breakfast was first rate and the dinners were also of a very high standard, even better than we expected.
Beautiful decor, comfortable lounges and dining room added to our enjoyment and relaxation and the warm and welcoming staff, although felt minimal on occasions (my only negative comment), were attentive, professional and always very helpful, yet calm and friendly. A true sense of the old adage: ‘Ladies and Gentleman serving Ladies and Gentleman’.
Try and find time to stroll down to the bay its definitely worth the uphill walk (challenging for me) back and reward yourself with one of the hotels cream teas - we did!
Altogether a great break and looking forward to our next visit! (And next time we would try and take advantage of the pool – too busy this time!)
We had a wonderful five day break over Easter. This is certainly one of the nicest hotels on Guernsey. Our room on the first floor in the annex was excellent and had wonderful views over the delightful grounds and the bay beyond. Breakfast was first rate and the dinners were also of a very high standard, even better than we expected.
Beautiful decor, comfortable lounges and dining room added to our enjoyment and relaxation and the warm and welcoming staff, although felt minimal on occasions (my only negative comment), were attentive, professional and always very helpful, yet calm and friendly. A true sense of the old adage: ‘Ladies and Gentleman serving Ladies and Gentleman’.
Try and find time to stroll down to the bay its definitely worth the uphill walk (challenging for me) back and reward yourself with one of the hotels cream teas - we did!
Altogether a great break and looking forward to our next visit! (And next time we would try and take advantage of the pool – too busy this time!)
Source: tripadvisor.co.uk
In June 2014, Alan E said about Fermain Valley Hotel
Just returned from a wonderful 4-night stay at this hotel. The Fermain Valley is a very upmarket but unstuffy hotel with highly professional staff. Breakfast, lunch and dinner were all excellent. The weather was great which was a huge bonus but, as we had booked one of the top (platinum) rooms, we didn't have a balcony whilst the gold rooms do! The room, however, was magnificent. Wonderful location. Breakfast outside was like being in the south of France or some other exotic location. We will definitely be back (in a gold room!)
Source: tripadvisor.co.uk
In June 2014, RULESSouthampton said about Fermain Valley Hotel
My wife and I arranged a mystery break for 18 friends and the Hotel and manager could not have been more accommodating. The rooms were beautiful and well looked after with water in fridge and great views from balcony, food great and generally hotel very up to date with rock garden bar, pool/terrace and easy walk to the beach which has a little cafe. The walk into St Peters Port is realistically 40 mins along the cliff walk and 25 on the road although the busses are around 20 mins from just outside the hotel. Hotel has a courtesy bus which will collect you from airport if requested and into town if available. If we sound gushy it's because the hotel did us so proudly from start to finish on our three day break, and our group who are all hardened travellers were all blown away.
Well done keep it up and we will be back.
Well done keep it up and we will be back.
Source: tripadvisor.co.uk
In June 2014, Mike J said about Fermain Valley Hotel
We have now stayed at the Fermain Valley on three occasions. The hotel is situated in a fabulous setting and we had a room with a sea view and a small balcony. The rooms are well equipped, clean and have extra touches such as the free bottled water in the fridge and a number of apples. The bathrooms are excellent. However on the second night of our stay there was a large function on at the Venue and it was obvious that most of the restaurant staff have been seconded there. As a result the service in the restaurant was slow and laboured and I felt sorry for the staff who were valiantly trying to cope.
Since our last visit the restaurant and reception area have been refurbished and the improvements were well received.
Since our last visit the restaurant and reception area have been refurbished and the improvements were well received.
Source: tripadvisor.co.uk
In July 2014, Geoffrey A said about Fermain Valley Hotel
We booked the hotel because we were attending a meeting there and incorporated this into a 4 day break. We expected an impersonal corporate style hotel but found the staff most friendly and efficient, the facilities and service excellent and the dining choices and food quality excellent. The bedroom had a sea view and balcony and was well equipped and the entire hotel was well and attractively maintained.
We shall certainly visit again. The bar service and wine choice was varied and good and the Real ale was a pleasant surprise for a hotel of this class which can so often believe ale is below the taste of their clientele when really it is below the skill of the staff.
Altogether an excellent hotel
We shall certainly visit again. The bar service and wine choice was varied and good and the Real ale was a pleasant surprise for a hotel of this class which can so often believe ale is below the taste of their clientele when really it is below the skill of the staff.
Altogether an excellent hotel
Source: tripadvisor.co.uk
In July 2014, Anita S said about Fermain Valley Hotel
We had two nights here - one in a the most expensive platinum room & then the next night in their cheapest venue silver room (as no other room was available). Both rooms were excellent, although I was disappointed that the platinum room had no balcony and the sloping room in the bathroom meant no shower tall enough to stand over in the bath. The view was wonderful though & the room very large & beautiful. Arguably not worth 3X the price of the venue silver which has all the same luxuries but less space and no view but a nicer bath/shower!
Staff were highly professional and friendly and the food excellent. We did have to wait 50mins on Friday night to receive our starter though (and perhaps bread or something sent out from the chef may have made this less noticeable). All in all we had a great stay and would definitely return but next time would book a gold room with a view & a balcony.
Staff were highly professional and friendly and the food excellent. We did have to wait 50mins on Friday night to receive our starter though (and perhaps bread or something sent out from the chef may have made this less noticeable). All in all we had a great stay and would definitely return but next time would book a gold room with a view & a balcony.
Source: tripadvisor.co.uk
In July 2014, Thomas B said about Fermain Valley Hotel
Returned home, 25th June after a most fantastic week. The weather was perfect as was the hotel.
Our room on the third floor, with balcony, was very well looked after with free sherry, water in fridge and fruit.
Staff in all departments were so very friendly and professional. The garden from ' The Venue" down to the hotel was lovely and well kept.
Pity we didn't stay a further week.
Our room on the third floor, with balcony, was very well looked after with free sherry, water in fridge and fruit.
Staff in all departments were so very friendly and professional. The garden from ' The Venue" down to the hotel was lovely and well kept.
Pity we didn't stay a further week.
Source: tripadvisor.co.uk