Local Reviews
In August 2010, Hollybeak said about Fermain Valley Hotel
This was a very special time for us as it was our 30th wedding anniversary and from the moment we entered the hotel we were made to feel very much "at home".Nothing was to much trouble for any of the staff .On Reception Sarah, Nicola ,Jemma and Richard were always smiling and helpfull even at the end of thier shifts. The food was superb on every occasion and it was a joy to be greeted every morning by Babu, Mario Sabrina andCatrina and have our every want swiftly and efficiently supplied Lunch time was the same.In the evening Dinner was made an occasion with Neil ,Rachael and Daniel quickly serving our orders with just the right amount of friendly conversation The complimentary turn down service we highly recommend The gift of a complimentary Bottle of Champagne left in our room was a wonderful surpriseand was totally unexpected and just added to our enjoyment All in all a never to be forgotten experience The hotel is set in a stunning location and the views are breathtaking .We loved the tranquil gardens with lots of shady seats to take your ease ,which was needed after walking up the very steep incline from Fermain Bay (it also took your breath away) As we love walking we can recommend the Routes Tranquille shown on the free walking map we also enjoyed The Little Chapel what a labour of love to complete this little jem The bus service around the island was so good that it rendered the car positively useless
A very big thanks to all the staff
A very big thanks to all the staff
Source: tripadvisor.co.uk
In September 2010, seasonedtraveller074 said about Fermain Valley Hotel
What a joy to have discovered this Treasure so near to home! We loved everything about this hotel and just wish our 3 day stay could have been longer. Only 1/2 hr's. flight from Southampton and we felt "abroad", with the benefits of UK currency and language(sorry!). The staff were so helpful and caring, the food fantastic and the ambience of the hotel luxuriously restful without fussy pretentiousness. Can't wait to return!!
Source: tripadvisor.co.uk
In September 2010, emmandjay said about Fermain Valley Hotel
Stayed on a 2 night package which included flights, car hire and a restaurant meal.This was excellent value for money as our room had also been upgraded to one with a sea view and balcony.
The hotel is beautifully decorated throughout with modern, airy bedrooms, comfortable guest lounges and large outdoor terraces with stunning views of the gardens and sea. It was only a ten minute walk down the hill to Fermain beach, where there is a nice cafe.
We can't fault the level of service - Gemma on reception gave us a tour of the hotel before showing us around our room. In fact, all the staff we dealt with were friendly, efficient and welcoming.
We ate in the Valley Brasserie and the food quality and presentation were excellent, with a good choice of menu together with daily specials.
Loved our stay - would definitely return.
The hotel is beautifully decorated throughout with modern, airy bedrooms, comfortable guest lounges and large outdoor terraces with stunning views of the gardens and sea. It was only a ten minute walk down the hill to Fermain beach, where there is a nice cafe.
We can't fault the level of service - Gemma on reception gave us a tour of the hotel before showing us around our room. In fact, all the staff we dealt with were friendly, efficient and welcoming.
We ate in the Valley Brasserie and the food quality and presentation were excellent, with a good choice of menu together with daily specials.
Loved our stay - would definitely return.
Source: tripadvisor.co.uk
In September 2010, Richard H said about Fermain Valley Hotel
This hotel was not what we expected compared with what the brochure promised. The Garden view rooms, whilst having said view, are close to the busy main road. The rooms in the main body of the hotel vary enormously in size. Our friends Gold room was a lot smaller than anticipated based on the brochure.
There is now only one restaurant, and although the food was excellent, the service was appaling. Do not expect anything in a reasonable time, that is assuming they remember what you ordered in the first place!
Contrasting this the reception staff were absolutely first class. Nothing was too much trouble. The room staff were also quite good although occassionally little things were missed such as refilling tea and coffee.
As mentioned in other reviews, one must be prepared for an early morning wake-up as the hotel sits under the flight path to the airport.
Whilst Guernsey is a beautiful island and we will almost certainly return, it is unlikely to be to this hotel.
There is now only one restaurant, and although the food was excellent, the service was appaling. Do not expect anything in a reasonable time, that is assuming they remember what you ordered in the first place!
Contrasting this the reception staff were absolutely first class. Nothing was too much trouble. The room staff were also quite good although occassionally little things were missed such as refilling tea and coffee.
As mentioned in other reviews, one must be prepared for an early morning wake-up as the hotel sits under the flight path to the airport.
Whilst Guernsey is a beautiful island and we will almost certainly return, it is unlikely to be to this hotel.
Source: tripadvisor.co.uk
In October 2010, trainerbanbury said about Fermain Valley Hotel
Having just moved home, we decided the time was right for a relaxing holiday which involved a short flight and no driving. So we chose the Fermain Valley Hotel.
Right from the start we found there was a problem with our room because of an error by the travel company, not the hotel.
The hotel reacted very quickly to ensure our requirements were met. The room we were provided with was lovely with a nice view of the bay - please note, if booking you need to specify a coast view.
The reception and restaurant staff were extremely helpful and even provided gluten free bread etc for my wife.
It is always easy to criticise, but our experience was very positive and we have no hesitation in recommending this hotel
Well done
Ken Gurr
Right from the start we found there was a problem with our room because of an error by the travel company, not the hotel.
The hotel reacted very quickly to ensure our requirements were met. The room we were provided with was lovely with a nice view of the bay - please note, if booking you need to specify a coast view.
The reception and restaurant staff were extremely helpful and even provided gluten free bread etc for my wife.
It is always easy to criticise, but our experience was very positive and we have no hesitation in recommending this hotel
Well done
Ken Gurr
Source: tripadvisor.co.uk
In October 2010, FurAdventures said about Fermain Valley Hotel
Some lovely touches to this stay - eg the Aveda products in the bathroom,and being able to call reception to request to view a film of choice in your room. However we were in a gold room, number 10, and had anticipated a pleasantly quiet stay - but we were faced with a staircase going down one side of the room so a fair amont of noisy from people there and as we were over recepetion there was plenty of noise until about 11:30 on the Friday evening from non-residents leaving the restaurant. The rooms or walls were unusally thin as we also heard every detail of people passing by, though no noise from neighbouring rooms.
The bathroom was very small for such a hotel. I like a lovely bath and thought perhaps this room was just providing a small bathroom due to it's strange size. I called reception a couple of hours after check in and asked if there was a comparible room with a larger bath and the receptionist actaully asked "did I have a bath?" How sarcastic I thought. Nothing could be offered or done. This put me in a bad mood - customer service was obviously not a priority. Therefore we didnt bother to mention the annoyance of the noisy room until we checked out when we were offered a sorry.
Breakfast is very tasty - thought the room is not very exciting and it seemed as though the main restaurant is closed - perhaps not enough custom to open it now it's October. Didnt fancy eating an evening dinner in the "breakfast room" as I felt it was so we took great advantage of the "TennerFest" running across the Island until Mid November where one can eat a 2 or 3 coursemeal for £10 to £17.50. Interestlying the hotel had it's own Special offer meal for October at £17.50 but for whatever reason this wasn't in the Tennerfest brochure (which we picked up at the airport). The breakfast staff were lovely, one inparticular couldnt do enough to assist.
Overflow parking was not that far away - only a couple of minutes - but it felt furhter during the torrential rain we experienced - obviously nothing to do with the hotel - but would imagine when hotel full it would be a bit far for the less able to walk.
The Island held old fashioned charm and was extra special when the sun shone. If I returned I certainly wouldnt return to this Hotel - the website in particular sold it beyond the experience I had from my visit, regretfully.
The bathroom was very small for such a hotel. I like a lovely bath and thought perhaps this room was just providing a small bathroom due to it's strange size. I called reception a couple of hours after check in and asked if there was a comparible room with a larger bath and the receptionist actaully asked "did I have a bath?" How sarcastic I thought. Nothing could be offered or done. This put me in a bad mood - customer service was obviously not a priority. Therefore we didnt bother to mention the annoyance of the noisy room until we checked out when we were offered a sorry.
Breakfast is very tasty - thought the room is not very exciting and it seemed as though the main restaurant is closed - perhaps not enough custom to open it now it's October. Didnt fancy eating an evening dinner in the "breakfast room" as I felt it was so we took great advantage of the "TennerFest" running across the Island until Mid November where one can eat a 2 or 3 coursemeal for £10 to £17.50. Interestlying the hotel had it's own Special offer meal for October at £17.50 but for whatever reason this wasn't in the Tennerfest brochure (which we picked up at the airport). The breakfast staff were lovely, one inparticular couldnt do enough to assist.
Overflow parking was not that far away - only a couple of minutes - but it felt furhter during the torrential rain we experienced - obviously nothing to do with the hotel - but would imagine when hotel full it would be a bit far for the less able to walk.
The Island held old fashioned charm and was extra special when the sun shone. If I returned I certainly wouldnt return to this Hotel - the website in particular sold it beyond the experience I had from my visit, regretfully.
Source: tripadvisor.co.uk
In October 2010, EnglandLucyLocket said about Fermain Valley Hotel
We just returned from a weekend in Guernsey and stayed at the Fermain Valley Hotel for 2 nights. The hotel is nestled in a small valley with a lovely bay at the bottom of the gardens/valley. The hotel is very clean and comfortable with a modern but homely decor. We were upgraded to a room with views/balacony and the service could not be faulted. The staff were very helpful and attentive. There is an indoor pool and sauna, plus cinema and library/lounges. We ate in the restaurant both nights and enjoyed excellent food at reasonable prices. The hotel is a 5 minute drive to St Peters Port.
Source: tripadvisor.co.uk
In October 2010, IanSomersetUk said about Fermain Valley Hotel
A well appointed hotel in a delightful position; the staff unfailingly friendly & helpful. Our room was spacious with a large & luxurious bathroom; the decanter of sherry was a nice touch although I prefer fino to cream! The public rooms include a small library & all have a 'club' feel to them; we particularly appreciated a log fire on a cool autumn evening. The sun terraces, pool & sauna allow for all weathers & the view from all of them, down the valley to the beach, is most attractive.
We enjoyed the food which was well presented & good value; I had to ask for an espresso coffee, but when it arrived it was excellent.
All in all a most enjoyable few days which we would be happy to repeat.
We enjoyed the food which was well presented & good value; I had to ask for an espresso coffee, but when it arrived it was excellent.
All in all a most enjoyable few days which we would be happy to repeat.
Source: tripadvisor.co.uk
In October 2010, Phyllis B said about Fermain Valley Hotel
This was our first trip to the Channel Islands from the USA-The Fermain was everything we expected and more. The staff was friendly and helpful. The breakfast buffet was outstanding. The extra "big wow" was the complimentary decanter of sherry and Guernsey fudge. I also want mention that the beds were so comfortable and supportive.
My tip for anyone going to Guernsey is to avoid driving if possible-we rented a car and found it pretty stressful to drive on the narrow busy roads. Left-lane driving was a change for us; however, the confusing unmarked roads was the big challenge the first few days.
Guernsey is a beautiful island with a rich interesting history. We found the Fermain Valley Hotel to be a relaxing and rejuvenating refuge after a long day of exploration on this beautiful paradise of cliffs, hydrangeas, and Guernsey cattle filled fields.
My tip for anyone going to Guernsey is to avoid driving if possible-we rented a car and found it pretty stressful to drive on the narrow busy roads. Left-lane driving was a change for us; however, the confusing unmarked roads was the big challenge the first few days.
Guernsey is a beautiful island with a rich interesting history. We found the Fermain Valley Hotel to be a relaxing and rejuvenating refuge after a long day of exploration on this beautiful paradise of cliffs, hydrangeas, and Guernsey cattle filled fields.
Source: tripadvisor.co.uk
In October 2010, LZBSurrey said about Fermain Valley Hotel
This was a lovely hotel, well suited for a long weekend break. Staff were friendly and welcoming and the room was very pleasant, well furnished and equipped. Nice touches - good hairdryer (not fixed to the wall), iron & ironing board, fridge, safe, flat screen TV, bathrobes, sherry, fresh fruit and nice toiletries as standard. We stayed in the main hotel in a gold room (sea view). The only difference between the Gold and the Silver rooms are, I believe, that Gold rooms have a sea view and the Silver rooms face the garden (or the road if you are staying in the upper garden annex building).
Breakfast was very good, as were the evening meals we ate in the brasserie. The library, which had three computers with free internet access, was a welcome bonus on a wet weekend. We did not use the swimming pool or sauna during the weekend but the facilites were inviting and available.
This hotel was well situated for walking the coastal path. We enjoyed our stay and hope to return soon.
Breakfast was very good, as were the evening meals we ate in the brasserie. The library, which had three computers with free internet access, was a welcome bonus on a wet weekend. We did not use the swimming pool or sauna during the weekend but the facilites were inviting and available.
This hotel was well situated for walking the coastal path. We enjoyed our stay and hope to return soon.
Source: tripadvisor.co.uk