Local Reviews
In May 2013, TwoTravellersEngland said about Fermain Valley Hotel
I won't bore you with the things that other people have written as they are accurate. We had a gold room and it came with a balcony. That option was very nice as the weather was kind and as the hotel has no airconditioning it was nice to open it at night for fresh air. Just a tip if you are disabled make sure you get the ones with extra facilities in the bathroom although I told everyone down the line in the booking process that my husband was disabled we just got a standard bathroom. We managed as it was just for a week but it was not easy. The one down side that marred the experience was that our account was overcharged by quite a lot at £90.00 I got the impression that they were not really sorry just sorry they had been caught out. Be warned and check your bill. If you want a treat go to Hot Rock it is excellent.
Source: tripadvisor.co.uk
In May 2013, Douglas J said about Fermain Valley Hotel
A good hotel rather "boutique " in style with good food and friendly service.Could do with King size beds .Very surprised that hotel of this standard did not have Sky TV with Sky sports and so was unable to watch important football match. We would not stay there again for this reason alone and we are going to be very regular visitors to Guernsey
Source: tripadvisor.co.uk
In May 2013, Susan D said about Fermain Valley Hotel
Stayed here with my elderly Aunty we both had a lovely time.
The rooms are very clean with all essentials provided,the food was excellent.
ALL staff were very helpful and could not do any more for us.
We are now looking to re-book later this year.
Thank you to the Manager and his excellent team!
The rooms are very clean with all essentials provided,the food was excellent.
ALL staff were very helpful and could not do any more for us.
We are now looking to re-book later this year.
Thank you to the Manager and his excellent team!
Source: tripadvisor.co.uk
In May 2013, jolinbra said about Fermain Valley Hotel
Had a gold room with balcony looking down the valley. The planes fly over the hotel but only a few in the morning Heathrow it ain't. Lovely meals, wine waiter very helpful service just right. Staff very helpful and obviously trained to focus on customer service.
The rooms do not have air conditioning so could be over warm during the warmer weather. Swimming pool clean and when we visited we were the only ones in it.
The rooms do not have air conditioning so could be over warm during the warmer weather. Swimming pool clean and when we visited we were the only ones in it.
Source: tripadvisor.co.uk
In May 2013, KeithFareham said about Fermain Valley Hotel
Stayed at this hotel 11th - 14th May to celebrate our Golden Wedding Anniversary, four days ahead I ordered a bottle of Pol Roger Champagne white label to be in our room on arrival. On arrival at the hotel we waited 2 hours for our Platinum room to be ready, £205 per night, eventually we were shown to our room and surprise, surprise no Champagne and our suitcases had gone missing. When I asked where the bubbly was a bottle was sent for and duly arrived but not what I ordered, now the moment and lustre had gone. Eventually the correct bottle arrived, £74 a bottle and it later transpired that a 4 star restaurant 5 minutes away had the same bottle on the menu for £49.50. Needless to say we did not celebrate our day at the hotel. The hotel itself needs the service level to be raised to match its rooms.Having an expensive room on the front overlooks the bay, nice, but below the window is a door at which during our stay a van collecting laundry on Monday morning was left with its engine running from 0615 to 0635, we did not ask for an early call.
Source: tripadvisor.co.uk
In May 2013, PeterMarina said about Fermain Valley Hotel
We stayed at this hotel for our wedding anniversary and were impressed by the location (in a quiet valley, with a walk down to a romantic cove with beach bar) plus the great outdoor areas, & (small) swimming pool.
Less impressive, however, was the expensive Platinum room (12) in which we found dated decor, cobwebs, stained carpets and furtinture. The excellent 6ft queen size bed was spoiled by a duvet exactly the same size (no overhang - way too small) and pillows either rock hard or so soft they flatten! This lead to some troubled nights sleep, not helped by the early morning taxis and delivery vehicles right outside the room with engines left running at 6am! (Surely a strict 'no engines before 8am' policy with signs would fix this?). We were also disturbed by the drunken antics of the next room on our last night, though the hotel did stop this after my second phone call of complaint.
There is also some occasional aircraft noise (hotel is on direct flightpath) though this not so serious, - just the odd planes.
One nice touch was the complimentary sherry, - though not being sherry drinkers, we asked for an alternative but were disappointed told no by the reception Mgr... goodness knows how old that sherry in the decanter is...it seems short quite sighted.
We dined in the restaurant twice but at breakfast we were mystified by the missing smoked salmon mentioned on the menu (it's in the fridge, not on the platter with the meat selection - you have to ask for it we were told!) and the restuarant staff frequently got the breakfast order wrong. At dinner on the very first night I was served the wrong fish dish but instead of offering to change it the manageress preferred to argue with customers telling me that I was wrong! There was a poor and surly attitude from a small handfull of staff here (no names) that spoilt the good service from others (Helena, Freddy, Liverpudlian bar man, & West-country receptionist). The restaurant is expensive (especially wine prices!) and I would expect not to have to point out to the young bar man that they are giving short measures on sprits in the bar! (He did later rectify this). Our hire car was also moved without our permission and left unlocked with our valuables inside! The car did have a locking fault, but staff should have told us !
We got the general feeling that some newer members of staff need much more training before being let loose amongst guests, one waitress even claiming they had no egg cups when a lady complained about two boiled eggs siting on a plate, then becoming argumentative about it. All of these issues are not acceptable in this standard of hotel.
I took up these complaints in person with Robert S, the Hotel manager, who seems a nice guy, but clearly has not been taking these problems too seriously as I read previous TA reviews that have highlighted the same problems.
Disappointingly he offered no reduction in our bill or complimenatry items at all, (unless a cup of coffee counts whilst I waited for him?) so I hope he will now tackle these various issues urgently instead of claiming as he did to me that no-one had complained before, and how everyone loves the hotel, which is clearly not true. What is he actually doing to sort it out?
Less impressive, however, was the expensive Platinum room (12) in which we found dated decor, cobwebs, stained carpets and furtinture. The excellent 6ft queen size bed was spoiled by a duvet exactly the same size (no overhang - way too small) and pillows either rock hard or so soft they flatten! This lead to some troubled nights sleep, not helped by the early morning taxis and delivery vehicles right outside the room with engines left running at 6am! (Surely a strict 'no engines before 8am' policy with signs would fix this?). We were also disturbed by the drunken antics of the next room on our last night, though the hotel did stop this after my second phone call of complaint.
There is also some occasional aircraft noise (hotel is on direct flightpath) though this not so serious, - just the odd planes.
One nice touch was the complimentary sherry, - though not being sherry drinkers, we asked for an alternative but were disappointed told no by the reception Mgr... goodness knows how old that sherry in the decanter is...it seems short quite sighted.
We dined in the restaurant twice but at breakfast we were mystified by the missing smoked salmon mentioned on the menu (it's in the fridge, not on the platter with the meat selection - you have to ask for it we were told!) and the restuarant staff frequently got the breakfast order wrong. At dinner on the very first night I was served the wrong fish dish but instead of offering to change it the manageress preferred to argue with customers telling me that I was wrong! There was a poor and surly attitude from a small handfull of staff here (no names) that spoilt the good service from others (Helena, Freddy, Liverpudlian bar man, & West-country receptionist). The restaurant is expensive (especially wine prices!) and I would expect not to have to point out to the young bar man that they are giving short measures on sprits in the bar! (He did later rectify this). Our hire car was also moved without our permission and left unlocked with our valuables inside! The car did have a locking fault, but staff should have told us !
We got the general feeling that some newer members of staff need much more training before being let loose amongst guests, one waitress even claiming they had no egg cups when a lady complained about two boiled eggs siting on a plate, then becoming argumentative about it. All of these issues are not acceptable in this standard of hotel.
I took up these complaints in person with Robert S, the Hotel manager, who seems a nice guy, but clearly has not been taking these problems too seriously as I read previous TA reviews that have highlighted the same problems.
Disappointingly he offered no reduction in our bill or complimenatry items at all, (unless a cup of coffee counts whilst I waited for him?) so I hope he will now tackle these various issues urgently instead of claiming as he did to me that no-one had complained before, and how everyone loves the hotel, which is clearly not true. What is he actually doing to sort it out?
Source: tripadvisor.co.uk
In June 2013, dons22 said about Fermain Valley Hotel
I stayed here with my parents 12-19th May.
We had a platinum room in the main hotel and a silver room in the venue.
Overall we really enjoyed our stay. The staff were really friendly and the hotel had a lovely feel about it. The food was excellent both in the restaurant and the rock garden.
The rooms were very comfortable.
We will definitely stay there again.
We had a platinum room in the main hotel and a silver room in the venue.
Overall we really enjoyed our stay. The staff were really friendly and the hotel had a lovely feel about it. The food was excellent both in the restaurant and the rock garden.
The rooms were very comfortable.
We will definitely stay there again.
Source: tripadvisor.co.uk
In June 2013, Diane C said about Fermain Valley Hotel
We have just returned from our Wedding Aniversary holiday at Fairmain Valley Hotel, and what a lovely location, we had a Platinum room which was outstanding, Robert Steen and all the staff were most friendly and accommodating and we will most certainly return again for another stay, possibly our Golden Wedding next year, if not before .
Thanks Robert and all your staff you made our stay, brilliant especially Mr. Chips on his Harley..
All our best wishes to you and all your staff.
Diane and Tony Croft Lincoln..
Thanks Robert and all your staff you made our stay, brilliant especially Mr. Chips on his Harley..
All our best wishes to you and all your staff.
Diane and Tony Croft Lincoln..
Source: tripadvisor.co.uk
In June 2013, Hedley T said about Fermain Valley Hotel
We stayed at this hotel for 4 nights from the 31st May in the Venue.I can honestly say that our stay was first class,the room ,the staff ,food and service were all of the highest standard. We were made to feel really welcome.The walk to the hotel from the venue is short and gives you a little exercise while enjoying the beautiful gardens.A very peaceful and tranquil setting and we will return I am sure.
Source: tripadvisor.co.uk
In June 2013, Roy C said about Fermain Valley Hotel
This is one of the best hotels we have stayed in, total excellent experience all staff where friendly and very proffesional.
The young girl who ran the restraunt was excellent and you could always tell when she was not on duty.
The staff in the Rock where also very good and helpfull.
I would recommend this hotel to everyone, and my next visit toGuernsey this is the only place i will stay
The young girl who ran the restraunt was excellent and you could always tell when she was not on duty.
The staff in the Rock where also very good and helpfull.
I would recommend this hotel to everyone, and my next visit toGuernsey this is the only place i will stay
Source: tripadvisor.co.uk