Local Reviews
In June 2013, LadyLouLou_13 said about Fermain Valley Hotel
I have stayed in this hotel before so was looking forward to returning. However this time I was not fortunate enough to have been given a room with a balcony overlooking the bay. Instead i found myself at the back of the hotel overlooking the bins. During the night it was very warm but I could not open the windows due to the noise of the generator (well I think thats what it was) and when I put the air conditioning on it sounded more like a very large hairdryer!!
Talking of which, after showering I couldn't find a hairdryer in the room anywhere! I had to call Reception and arrange for one to be delivered!!
We ate in their Rock Garden restaurant the previous evening which was wonderful.
Moral of the Story: Excellent hotel, very scenic but make sure you book a room overlooking the bay and check for a hairdryer when you arrive rather than waiting until you need it.
I will return
Talking of which, after showering I couldn't find a hairdryer in the room anywhere! I had to call Reception and arrange for one to be delivered!!
We ate in their Rock Garden restaurant the previous evening which was wonderful.
Moral of the Story: Excellent hotel, very scenic but make sure you book a room overlooking the bay and check for a hairdryer when you arrive rather than waiting until you need it.
I will return
Source: tripadvisor.co.uk
In June 2013, Millsee9251 said about Fermain Valley Hotel
What a wonderful stay we had at The Fermain Valley Hotel. Fabulous views and well maintained gardens. The views are spectacular. The service and welcome of an excellent standard. The food was faultless. Staff went out of their way to be helpful and to check that we were having a good time. All this despite a bus strike and a water tank bursting and water coming through the lounge ceiling . The staff continued to attend to the staff in a calm and professional way. Well done all.
The swimming pool is spotless , warm with small but good changing facilities.
If had to make one recommendation to improve it is that customers who are staying in the Venue should have their luggage delivered to the door by staff to save visitors having to manage them up the paths themselves. At this time of the year many guests are of retirement age.
Would I stay here again and recommend it to others. You bet !!!!! Already thinking of next years visit.
The swimming pool is spotless , warm with small but good changing facilities.
If had to make one recommendation to improve it is that customers who are staying in the Venue should have their luggage delivered to the door by staff to save visitors having to manage them up the paths themselves. At this time of the year many guests are of retirement age.
Would I stay here again and recommend it to others. You bet !!!!! Already thinking of next years visit.
Source: tripadvisor.co.uk
In June 2013, hillcairnie said about Fermain Valley Hotel
This was our first visit to Fermain Valley which I researched on Trip Advisor before we booked. We were not disappointed. Robert and his team need to be congratulated for their attention to detail. Our Gold Room - No 17 - was very comfortable and well appointed with the views across the bay. Liked the additional extras in the room - very nice touch. Very minor comments - bathroom got very hot during showers as extractor not working and disappointed that the mini-fridge was not working during our stay. We used the island buses rather than hire a car and didn't use the hotel courtesy bus which was our choice. Very wide choice on the table d'hote menu in the evening- cooked and presented beautifully. There is also a la carte to choose from.
Would definitely recommend and would definitely stay again.
Would definitely recommend and would definitely stay again.
Source: tripadvisor.co.uk
In July 2013, Colin H said about Fermain Valley Hotel
We had two gold rooms with balconies overlooking the bay. Very comfortable. Only slight annoyance was that extractors in the bathrooms did not work and coupled with strong spotlighting it meant they got very hot. Did report this at reception but nothing was done. Apart from that staff were very attentive, particularly in the restaurant where food was first class. Hotel is in a great area and ideal for visiting St Peter Port which is within walking distance, although up hill all the way coming back which meant bus/taxi was better option! If you stay there on holiday make sure you do boat trips to Sark and Herm - both very worthwhile. Would definitely stay there again.
Source: tripadvisor.co.uk
In July 2013, johnpetersfield said about Fermain Valley Hotel
It is very difficult to find any fault with this hotel. We had a gold room 31 with a balcony facing down the valley to the sea. It had the noise of a boiler outside but after an initial complaint, it was obviously part of the infrastructure of the building, so nothing could be done to resolve it. However, like a railway at the bottom of your garden, you don't notice it after a while ! That said, the weeks stay was faultless. The breakfasts are some of the best we have ever had; the rooms are spotless and cleaned and renewed every day; the beds are very comfortable and the staff are all efficient an d welcoming. Gavin and Sara at reception dealt with our every need, including organising the hotel shuttle bus to St Peter Port. No real need to hire a car. The bus stop is at the top of the road. Lunch and Dinners are superb at the hotel and the serving staff are super efficient. There is a superb indoor pool and small sun terrace. All in all a very pleasant surprise. We would definitely stay again.
Source: tripadvisor.co.uk
In July 2013, margaretandgraham said about Fermain Valley Hotel
We stayed for four nights in a Silver room in The Venue section of the hotel. These rooms are in a separate block from the main part of the hotel, connected by a steep garden path.
The main part of the hotel is beautifully laid out and furnished, with lovely lounges, restaurant, and terrace overlooking the steep garden towards the bay. Staff at the hotel were very friendly and helpful and organised our (complimentary) collection from the airport and return to the airport at the end of our stay. The walk down to Fermain Bay takes a few minutes but is very steep in parts and coming back is a hard slog, takes longer, and is not for those with mobility problems.
Breakfast comprised a wide ranging good quality buffet plus a choice of hot dishes to order. A minor irritation was that, although the Channel islands are famous for their premium dairy products, the hotel chooses to offer only watery fully skimmed milk for breakfast! In my view, this is horrible on cereals and next to useless in coffee. Didn't really understand this aberration as the butter at breakfast was delicious. We enjoyed a couple of simple evening meals from the "lounge" menu, although full table d'hote and a la carte menus are also available in the main restaurant.
We found the repeated trekking to and from our Venue room a bit of a slog, especially the uphill return. Our Silver room was very nicely furnished, including a comfortable bed and nice bathroom. A complimentary decanter of sherry, fresh fruit and local fudge was also a nice touch. However, the room was a bit cramped and cluttered (about 15 sqm excluding the bathroom) with inadequate wardrobe storage. The small in room fridge made a gurgling sound but didn't work despite reporting this to Reception after the first day. The room was very clean except for the exterior of the bedroom window, which was very dirty and obviously had not been cleaned for weeks/months. The rooms do not have air conditioning and therefore it was necessary to have the bedroom window open for much of our stay. This meant a lot of traffic noise early morning and evening from the busy narrow main road running in front of the Venue building, although this did not disturb our sleep unduly.
We enjoyed our break in Guernsey but would not return to a Silver room in the Venue, which we feel are a bit overpriced and overall did not meet our 4 star expectations.
The main part of the hotel is beautifully laid out and furnished, with lovely lounges, restaurant, and terrace overlooking the steep garden towards the bay. Staff at the hotel were very friendly and helpful and organised our (complimentary) collection from the airport and return to the airport at the end of our stay. The walk down to Fermain Bay takes a few minutes but is very steep in parts and coming back is a hard slog, takes longer, and is not for those with mobility problems.
Breakfast comprised a wide ranging good quality buffet plus a choice of hot dishes to order. A minor irritation was that, although the Channel islands are famous for their premium dairy products, the hotel chooses to offer only watery fully skimmed milk for breakfast! In my view, this is horrible on cereals and next to useless in coffee. Didn't really understand this aberration as the butter at breakfast was delicious. We enjoyed a couple of simple evening meals from the "lounge" menu, although full table d'hote and a la carte menus are also available in the main restaurant.
We found the repeated trekking to and from our Venue room a bit of a slog, especially the uphill return. Our Silver room was very nicely furnished, including a comfortable bed and nice bathroom. A complimentary decanter of sherry, fresh fruit and local fudge was also a nice touch. However, the room was a bit cramped and cluttered (about 15 sqm excluding the bathroom) with inadequate wardrobe storage. The small in room fridge made a gurgling sound but didn't work despite reporting this to Reception after the first day. The room was very clean except for the exterior of the bedroom window, which was very dirty and obviously had not been cleaned for weeks/months. The rooms do not have air conditioning and therefore it was necessary to have the bedroom window open for much of our stay. This meant a lot of traffic noise early morning and evening from the busy narrow main road running in front of the Venue building, although this did not disturb our sleep unduly.
We enjoyed our break in Guernsey but would not return to a Silver room in the Venue, which we feel are a bit overpriced and overall did not meet our 4 star expectations.
Source: tripadvisor.co.uk
In July 2013, uptheshots said about Fermain Valley Hotel
We only stayed at this hotel overnight on our way to Sark but it was a very enjoyable if short experience.
All the staff are friendly and efficient and the room was well appointed and comfortable.
The hotel offered a well cooked and tasty dinner and an excellent breakfast.
We must stay for a few days in Guernsey in this hotel next time, rather than rushing off to the neighbouring island of Sark.
Highly recommended.
All the staff are friendly and efficient and the room was well appointed and comfortable.
The hotel offered a well cooked and tasty dinner and an excellent breakfast.
We must stay for a few days in Guernsey in this hotel next time, rather than rushing off to the neighbouring island of Sark.
Highly recommended.
Source: tripadvisor.co.uk
In July 2013, MrnMrsBales said about Fermain Valley Hotel
We were prepared to be underwhelmed by a chintzy experience, but it was actually very nice and not remotely stuffy. We may have been fortunate with the weather, but irrespective, the staff were superb (friendly, accommodating, professional) and the breakfast was very good. A short stroll down the hill is rewarded with Fermain Bay and a lovely beach cafe. I would recommend this hotel .
Source: tripadvisor.co.uk
In July 2013, Ems1981 said about Fermain Valley Hotel
we were recommended this hotel to have a peaceful stay in Guernsey in early June. It is reasonably expensive but high quality.,,, on the whole good but a few negative points which I always find most helpful when reading other reviews.
I have to say most of the front line staff (reception and waiting) were a BIG let down. We were staying at the hotel and the waitress refused to give us some crisps or nuts with our glasses of wine we were drinking (she said they had nothing like that we could only order from the menu) so my husband went in to ask the barman and he handed over some crisps amazing that??!!??... THANK YOU :)
The reception staff on the whole were appauling... did not know anything about the new bus time table and despite not being busy was not keen to help us navigate it..... I believe he would have preferred us to get a taxi! When we did request a taxi we were told there were none available and we would have to wait indefinatly it seemed...so we logged on to wifi ourselves and surprise surprise managed to arrange our own for collection within 10 mins. I can't even recall what else we went down to ask for help for but nothing out of the norm that you would expect reception staff to be able to help with or at the very least offer to ask someone else..... They are pretty rude and need better customer service skills.
Also ....Why is there no condiments on the breakfast bar, twice we had to ask for tomato sauce multiple times at which point our food was almost cold!!!
Last thing... NO extractor fans work....our bathroom had no window so after a hot shower there is water everywhere.... we thought our fan must be broken as there are switches on the wall.... we checked at reception... but NO apparently when hotel was refurbished they were not plugged in... so none work..... Whole room gets wet and in the winter opening the balcony doors to air room (at other end) may be quite cold!
I have to say most of the front line staff (reception and waiting) were a BIG let down. We were staying at the hotel and the waitress refused to give us some crisps or nuts with our glasses of wine we were drinking (she said they had nothing like that we could only order from the menu) so my husband went in to ask the barman and he handed over some crisps amazing that??!!??... THANK YOU :)
The reception staff on the whole were appauling... did not know anything about the new bus time table and despite not being busy was not keen to help us navigate it..... I believe he would have preferred us to get a taxi! When we did request a taxi we were told there were none available and we would have to wait indefinatly it seemed...so we logged on to wifi ourselves and surprise surprise managed to arrange our own for collection within 10 mins. I can't even recall what else we went down to ask for help for but nothing out of the norm that you would expect reception staff to be able to help with or at the very least offer to ask someone else..... They are pretty rude and need better customer service skills.
Also ....Why is there no condiments on the breakfast bar, twice we had to ask for tomato sauce multiple times at which point our food was almost cold!!!
Last thing... NO extractor fans work....our bathroom had no window so after a hot shower there is water everywhere.... we thought our fan must be broken as there are switches on the wall.... we checked at reception... but NO apparently when hotel was refurbished they were not plugged in... so none work..... Whole room gets wet and in the winter opening the balcony doors to air room (at other end) may be quite cold!
Source: tripadvisor.co.uk
In July 2013, Racheyroo67 said about Fermain Valley Hotel
Just back from our first ever stay in Guernsey. We booked 4 days at Fermain, 3 days at the sister hotel in Alderney (Braye Beach) and then back to Guernsey at a different hotel. We had a totally wonderful stay, and have no complaints at all.
The piece de resistance is where the Fermain Valley Hotel is situated, at the top of a very steep hill, but with beautiful views down to the Fermain Bay. We had a Gold Room, with a balcony with table & chairs where we sat and enjoyed this wonderful view. The room itself was very clean, tastefully decorated, with the complimentary fruit & sherry as advertised. There was also a fridge, with complimentary bottled water, and ample supplies of tea, coffee and biscuits. The bathroom was beautiful, with loads of Elemis toiletries. We felt very spoilt. All the staff, without fail, were polite. A lot of Eastern Europeans in the restaurant, who were all very helpful and hard working. On checking out, there was a minor issue with our bill, however this was dealt with appropriately and as we do not "sweat the small stuff", we do not feel the need to berate the hotel for this minor error.
The food was lovely, breakfast in particular. My request for soya milk was fulfilled straight away. We ate dinner every evening in the restaurant, it's a little bit fancy for us, we're not that used to fine dining, however we were adventurous and in any case, the husband eats everything and anything!
Overall, very pleased with the hotel and I would have liked to have given a 4.5, as it was better than a 4, but not quite the perfect 5!
The piece de resistance is where the Fermain Valley Hotel is situated, at the top of a very steep hill, but with beautiful views down to the Fermain Bay. We had a Gold Room, with a balcony with table & chairs where we sat and enjoyed this wonderful view. The room itself was very clean, tastefully decorated, with the complimentary fruit & sherry as advertised. There was also a fridge, with complimentary bottled water, and ample supplies of tea, coffee and biscuits. The bathroom was beautiful, with loads of Elemis toiletries. We felt very spoilt. All the staff, without fail, were polite. A lot of Eastern Europeans in the restaurant, who were all very helpful and hard working. On checking out, there was a minor issue with our bill, however this was dealt with appropriately and as we do not "sweat the small stuff", we do not feel the need to berate the hotel for this minor error.
The food was lovely, breakfast in particular. My request for soya milk was fulfilled straight away. We ate dinner every evening in the restaurant, it's a little bit fancy for us, we're not that used to fine dining, however we were adventurous and in any case, the husband eats everything and anything!
Overall, very pleased with the hotel and I would have liked to have given a 4.5, as it was better than a 4, but not quite the perfect 5!
Source: tripadvisor.co.uk