Local Reviews
In October 2018, scansjones said about Fermain Valley Hotel
We've recently come back from a 3 night stay at the Fermain Valley. On a second try as we had to cancel the first due to ill health. Claire very kindly helped us and sorted out the re-booking. Couldn't fault the hotel or any of the staff. The only issue we found was the mattress on the bed was too hard for us, but that's personal preference. Its really good they offer a curtesy shuttle bus service (has to be booked in advance) which we used on a few occasions with no problems. we ate in the Steakhouse restaurant twice as unfortunately the fish restaurant is closed from October and we didn't want to eat Mexican. The meals were of good quality. However, the 2nd visit was on a Friday evening and as it was full, the noise level was loud, which was too much for us, so we ate a main course and took the rest of our wine back to our room. Breakfast was freshly cooked per your order, and we enjoyed all the choices we made. If you want a bit of exercise then walk into town via the coastal route. We also used the local bus service quite a lot. very easy, just pay a £1 each time. If we come back to Guernsey, we would happily stay again (although seeing if there is a softer mattress somewhere).
Source: tripadvisor.co.uk
In October 2018, Stephen H said about Fermain Valley Hotel
An unusual aspect of this hotel is that it is in two quite widely separated buildings, one being up close to the road between the airport and St Peter Port, and the other being a couple of hundred yards down through the gardens, with its own vehicle entrance/drop off and parking. I can't comment on the upper building because I have never stayed there, but I suggest that at the time of booking you should make sure which building you might be in. The two are very different in character, and maybe should be marketed as two separate establishments with some shared facilities.
Personally I value a bit of peace and quiet, and Guernsey is a small island, so I want to see the sea. For those reasons I would always choose Fermain Valley's main lower building. And if a room is available there, I will always return.
Fermain Valley's main lower building is a charming and comfortable hotel, beautifully located in what is effectively its own wooded valley looking out across the sea to Jersey. I've stayed there three times now, and I empathised with another recent contributor to this site who clearly had not been alerted to the fact of the hotel having two such different buildings, and was very frustrated and disappointed by his experience.
Having said that, the same contributor was downright rude in the review. I can't say how that negativity kicked off, but I believe that a lot of what you get from a hotel is what you bring to a hotel, and at Fermain Valley I have never experienced anything less than efficient friendliness from reception staff and all others.
It's a complicated building with some hidden gems: the library, for example, small but very comfortable, and the more widely advertised indoor pool. On my first visit I was pleased to be offered a tour of the hotel by the receptionist on duty. I might not have
found those other rooms otherwise.
Bedrooms no problem: there are of various quality levels, of which I chose Gold. These are of a good size, including a pleasant sitting area (two armchairs, fruit bowl, welcoming decanter of sherry) and with nice sea-view balconies. These and slightly smaller Silver rooms are in the modern spur to the original building in the valley. Platinum rooms are in the original valley building, varying in size.
Breakfasts were good: hotel breakfasts are important to me, and in addition to the Continental offerings, there was a nice variety of fresh-cooked options.
During this winter season there was/is a catering limitation, and again this is something to be aware of. The Ocean Restaurant is closed for the winter season, so staying in for an evening will involve either room service (which is good) or a trip to the Rock Garden brasserie. In some ways I really like the RG -- welcoming, stimulating, nice food -- but on Friday nights I will tend to let the 20-somethings have their loud and wonderful time there. I love it and them -- just can't hear through the joyful Friday night din.
I would emphasise that there is no noise disturbance in the bedrooms.
Saturdays are calmer and with the RG's strong focus on steak, there is some delicious food here: which helpfully can be ordered and priced by the 100 grams.
If you have no car in the island, a practical benefit from Fermain Valley is the complimentary shuttle service. Check times and book. The bus service is also efficient. If you do have a car, you may park either in the upper car park or the lower.
Personally I value a bit of peace and quiet, and Guernsey is a small island, so I want to see the sea. For those reasons I would always choose Fermain Valley's main lower building. And if a room is available there, I will always return.
Fermain Valley's main lower building is a charming and comfortable hotel, beautifully located in what is effectively its own wooded valley looking out across the sea to Jersey. I've stayed there three times now, and I empathised with another recent contributor to this site who clearly had not been alerted to the fact of the hotel having two such different buildings, and was very frustrated and disappointed by his experience.
Having said that, the same contributor was downright rude in the review. I can't say how that negativity kicked off, but I believe that a lot of what you get from a hotel is what you bring to a hotel, and at Fermain Valley I have never experienced anything less than efficient friendliness from reception staff and all others.
It's a complicated building with some hidden gems: the library, for example, small but very comfortable, and the more widely advertised indoor pool. On my first visit I was pleased to be offered a tour of the hotel by the receptionist on duty. I might not have
found those other rooms otherwise.
Bedrooms no problem: there are of various quality levels, of which I chose Gold. These are of a good size, including a pleasant sitting area (two armchairs, fruit bowl, welcoming decanter of sherry) and with nice sea-view balconies. These and slightly smaller Silver rooms are in the modern spur to the original building in the valley. Platinum rooms are in the original valley building, varying in size.
Breakfasts were good: hotel breakfasts are important to me, and in addition to the Continental offerings, there was a nice variety of fresh-cooked options.
During this winter season there was/is a catering limitation, and again this is something to be aware of. The Ocean Restaurant is closed for the winter season, so staying in for an evening will involve either room service (which is good) or a trip to the Rock Garden brasserie. In some ways I really like the RG -- welcoming, stimulating, nice food -- but on Friday nights I will tend to let the 20-somethings have their loud and wonderful time there. I love it and them -- just can't hear through the joyful Friday night din.
I would emphasise that there is no noise disturbance in the bedrooms.
Saturdays are calmer and with the RG's strong focus on steak, there is some delicious food here: which helpfully can be ordered and priced by the 100 grams.
If you have no car in the island, a practical benefit from Fermain Valley is the complimentary shuttle service. Check times and book. The bus service is also efficient. If you do have a car, you may park either in the upper car park or the lower.
Source: tripadvisor.co.uk
In November 2018, Martin W said about Fermain Valley Hotel
Selected because of '4 nights for price of 3' and 'flights included' package, this was a step into the unknown at first. However, from first phone contact to arrange airport transfers to the end of our stay the Fermain Valley team were excellent.
Quiet time of year with not many around but the room (in the lower main hotel) was excellent, had everything we needed and stunning sea view - spot on with the unseasonably good Oct/Nov weather. Breakfasts ample, good and despite the main restaurant being closed off-season in the evening, the in-house Rock Garden steak restaurant was a great alternative and, after a busy day exploring, also provided a friendly, prompt room service. Didn't use the tea room other than to sit in but St Peter Port locals using it for a drop-in treat is a good pointer.
Situation is also good with about an easy 20-25 min walk into town as a morning freshener - or just take the complimentary hotel bus! Also a more adventurous cliff/coastal path from Fermain Bay into town if you prefer. Finally, Guernsey buses go everywhere, have a stop at end of the hotel drive, are regular and v.economical - they, plus a bit of walking, cover the entire island with no need to hire a car.
Overall, we wanted a quiet, very comfortable and well-looked after break for 2 and got just that. Our thanks to all at the Fermain Valley for their efforts where nothing seemed to be too much trouble for them.
Quiet time of year with not many around but the room (in the lower main hotel) was excellent, had everything we needed and stunning sea view - spot on with the unseasonably good Oct/Nov weather. Breakfasts ample, good and despite the main restaurant being closed off-season in the evening, the in-house Rock Garden steak restaurant was a great alternative and, after a busy day exploring, also provided a friendly, prompt room service. Didn't use the tea room other than to sit in but St Peter Port locals using it for a drop-in treat is a good pointer.
Situation is also good with about an easy 20-25 min walk into town as a morning freshener - or just take the complimentary hotel bus! Also a more adventurous cliff/coastal path from Fermain Bay into town if you prefer. Finally, Guernsey buses go everywhere, have a stop at end of the hotel drive, are regular and v.economical - they, plus a bit of walking, cover the entire island with no need to hire a car.
Overall, we wanted a quiet, very comfortable and well-looked after break for 2 and got just that. Our thanks to all at the Fermain Valley for their efforts where nothing seemed to be too much trouble for them.
Source: tripadvisor.co.uk
In November 2018, Loopyloo_8 said about Fermain Valley Hotel
my huband, daughter (14) and I stayed at this hotel in October 2018. We booked on line and were collected from the airport in their car, no extra cost to us. A short journey to our accommodation with great company from the driver. We were swiftly checked in and our room was large, roomy and tastefully decorated.
There were several restaurants on site with exceptional food and service. A lovely warm swimming pool and sauna, its own beach. The walk to and from the beach was very steep the driver offered to collect us from the beach if we wanted him to. We didnt but was great to have the offer.
We used the bus service so easy to get around the island. Each journey costs £1 or buy a puffin card, even cheaper. We got the bus into St Peters Port one day and just missed the bus we didnt want to wait and rang the hotel and they collected us. It was very much appreciated.
Very friendly staff with great service. Would I return? Most definitely.
There were several restaurants on site with exceptional food and service. A lovely warm swimming pool and sauna, its own beach. The walk to and from the beach was very steep the driver offered to collect us from the beach if we wanted him to. We didnt but was great to have the offer.
We used the bus service so easy to get around the island. Each journey costs £1 or buy a puffin card, even cheaper. We got the bus into St Peters Port one day and just missed the bus we didnt want to wait and rang the hotel and they collected us. It was very much appreciated.
Very friendly staff with great service. Would I return? Most definitely.
Source: tripadvisor.co.uk
In December 2018, Review94025 said about Fermain Valley Hotel
Travelled to Guernsey in November (off season) for the sole purpose of visiting my sister at Greenacres, a nursing home close by. Chose Fermain Valley Hotel due to proximity to Greenacres and I hit the jackpot! A factor I had not taken into consideration was the hotel complementary availability of a driver to take and pick me up from wherever needed (Pablo and Damien), I used them every day during my six night stay. Many lounge areas and a very quiet, comfortable library. Hotel had quite a few Tearoom visitors in the afternoon and the refreshments were mouth watering to look at! The staff were very helpful and welcoming - Michaela in reception was particularly charming.
I enjoyed an excellent cooked breakfast every morning with wide variety, Mixture of appetizing dinner cuisine offered in their two restaurants (one steak house, one Mexican) but as I only had breakfast I cannot comment about quality. The hotel was hoppin' Friday and Saturday evenings and obviously frequented by local residents.
Expect to visit Guernsey again in the not too distant future and Fermain Valley will be my choice for accommodation! I will request a room in the lower main building which overlooks the ocean and is quiet with easy access to the beach.
Good booking through TravelAdvisor.
I enjoyed an excellent cooked breakfast every morning with wide variety, Mixture of appetizing dinner cuisine offered in their two restaurants (one steak house, one Mexican) but as I only had breakfast I cannot comment about quality. The hotel was hoppin' Friday and Saturday evenings and obviously frequented by local residents.
Expect to visit Guernsey again in the not too distant future and Fermain Valley will be my choice for accommodation! I will request a room in the lower main building which overlooks the ocean and is quiet with easy access to the beach.
Good booking through TravelAdvisor.
Source: tripadvisor.co.uk
In December 2018, Rupert n said about Fermain Valley Hotel
Despite being engulfed in fog, we enjoyed our stay in November 2017.all our needs were met within a very fair tariff.I would return.Friendly staff and good service .I just cannot recall what we ate! Enjoy
Source: tripadvisor.co.uk
In January 2019, Ricardo F said about Fermain Valley Hotel
wedding anniversary one night stay services and quality very good, attentive and friendly staff immaculate and clean room deserves my maximum rating, I recommend and I will certainly return thank you very much
Source: tripadvisor.co.uk
In February 2019, GLeaC said about Fermain Valley Hotel
A very relaxing one night break. Staff were great, very welcoming. We had a gold room . Decanter of Sherry in the room was a lovely addition . Having your own sky tv box,to allow you your own personal tv programme choice was lovely .
Source: tripadvisor.co.uk
In March 2019, richardhware said about Fermain Valley Hotel
Whilst off season (which we prefer) and the main restaurant closed the hotel was warm and welcoming. The rooms overlooking the sea are very well appointed, complimentary sherry and fruit are a nice plus.
Staff are professional and attentive, particular thanks to Cristina on reception.
Staff are professional and attentive, particular thanks to Cristina on reception.
Source: tripadvisor.co.uk
In March 2019, Pam B said about Fermain Valley Hotel
A superb hotel , very clean with lots of facilities including small indoor swimming pool. Complimentary sherry in room and slippers. Rooms of an excellent standard with plenty of cupboard space, high quality tea and coffee , biscuits, shampoos , bottled water , fresh fruit , iron, hairdryer , toweling robes etc. The annex is quite a trek down a steep hill to the main hotel (through pretty gardens). Ok if not raining and no mobility problems! Disappointed Ocean bar and restaurant not open as March. You have to book in the two restaurants that are open and tough luck if they are already fully booked. Staying in a hotel of this caliber you'd think you could eat an evening meal there if required. Staff tried hard to please and one member of staff outstanding who served us breakfast and in the Rock Garden restaurant, Lucia, was lovely and helpful, making us feel special. We had room service one evening (as no room in restaurants) and would recommend doing that - very nice and saved going into town. The hotel runs its own "taxi" for airport transfers and lifts into town - very useful and helpful driver - saves time and money. The hotel is near good bus routes in and out of town and around island.
Source: tripadvisor.co.uk