Local Reviews
In August 2017, jonworld said about Fermain Valley Hotel
Interested to re visit this place after 7 years
Quite a lot has changed; terrace seating at front entrance, Tea Shop and 2 new lively restaurants
I booked two platinum rooms having previously stayed in gold
Arriving on a saturday i was immediately hit by the noise if the place. In the early evening of the first night some drunken ladies decided to turn on some music on their iphone and sing along with the music on the terrace directly opposite the platinum rooms
The next night a new group of younger woman found it amusing to wave at me looking out of the window
A neighbour decided to blast music so loud i thought initially it was an outside PA delivering it
All calmed down a bit after that until the following Saturday when i literally had to wait to the early hours to get any sleep; taxi after taxi , conversation after conversation in the main courtyard just rattled on. A couple in a neighbouring room with a balcony decided to have a loud conversation .
The evening was ended off nicely with the night porter kicking someone out of the premises; presumably from the bar
The platinum rooms themselves were lovely but extremely variable. Some on the upper floor had balconies ; unfortunately ours didn't and was sandwiched between two that did; so we were free to enjoy the neighbours noise.
My mother had a room downstairs which was far grander and double the size but was even closer to the terrace. Non had air con which i think would help with keeping windows closed and noise insulation.
Breakfasts were definitely improved since my earlier visit with better choice and quality
The ocean restaurant was nice but food a bit variable as was the service
Overall seeing that we hired 2 rooms for a week there was no real recognition that we weren't at any time just staying over night . You never felt anyone was actually managing the hotel or coordinating guests and checking on well being
2 staff members shone out the waitress with red hair at breakfast who was there every morning and the french lady at reception. Other that it felt very take it or leave it
Quite a lot has changed; terrace seating at front entrance, Tea Shop and 2 new lively restaurants
I booked two platinum rooms having previously stayed in gold
Arriving on a saturday i was immediately hit by the noise if the place. In the early evening of the first night some drunken ladies decided to turn on some music on their iphone and sing along with the music on the terrace directly opposite the platinum rooms
The next night a new group of younger woman found it amusing to wave at me looking out of the window
A neighbour decided to blast music so loud i thought initially it was an outside PA delivering it
All calmed down a bit after that until the following Saturday when i literally had to wait to the early hours to get any sleep; taxi after taxi , conversation after conversation in the main courtyard just rattled on. A couple in a neighbouring room with a balcony decided to have a loud conversation .
The evening was ended off nicely with the night porter kicking someone out of the premises; presumably from the bar
The platinum rooms themselves were lovely but extremely variable. Some on the upper floor had balconies ; unfortunately ours didn't and was sandwiched between two that did; so we were free to enjoy the neighbours noise.
My mother had a room downstairs which was far grander and double the size but was even closer to the terrace. Non had air con which i think would help with keeping windows closed and noise insulation.
Breakfasts were definitely improved since my earlier visit with better choice and quality
The ocean restaurant was nice but food a bit variable as was the service
Overall seeing that we hired 2 rooms for a week there was no real recognition that we weren't at any time just staying over night . You never felt anyone was actually managing the hotel or coordinating guests and checking on well being
2 staff members shone out the waitress with red hair at breakfast who was there every morning and the french lady at reception. Other that it felt very take it or leave it
Source: tripadvisor.co.uk
In August 2017, kens0984 said about Fermain Valley Hotel
We were on honeymoon. Hotel aware, received a congrats card, but that`s it. Did ask the hotel for a bottle of champagne in room on arrival-no show. I upgraded to a Platinum room prior to arrival. Given room 28, no balcony, basically used to be an attic room converted to a large room, with a skylight, and small opening windows with a view of the front of the hotel, valley, and sea. Shower over bath useful if you were a 3`6"midget. The room on arrival had three green apples and two biscuits as complimentary plus sherry decanter. Large bed/sky TV. Had meal in restaurant first night - partners meal totally wrong-had to go back-so I had eaten mine before hers came. Staff offered us free desert to compensate, however still charged on the bill. Meals weren`t that great. Breakfast is much better, although even then cooked breakfast came out wrongly 1 day. Has a nice small pool - beware of weekend parties with kids, pool is taken over. Bottom line would we stay here again....no. We enjoyed our honeymoon on the island, but we didn`t feel special at this hotel.
Source: tripadvisor.co.uk
In August 2017, John L said about Fermain Valley Hotel
Had a good stay here on business, the desk and stool in my room weren't conducive for working though.
Be careful not to book one of the rooms up the hill at 'The Venue' as they are above a Mexican restaurant and there is some noise with people leaving.
Be careful not to book one of the rooms up the hill at 'The Venue' as they are above a Mexican restaurant and there is some noise with people leaving.
Source: tripadvisor.co.uk
In August 2017, 99PSB said about Fermain Valley Hotel
Really good hotel with excellent views from the main building (annex has good accommodation but not the views). Breakfast was excellent; huge variety, good quality pleasant setting. Recommended hotel.
Source: tripadvisor.co.uk
In August 2017, 805Ria said about Fermain Valley Hotel
We booked this hotel for our Coral Wedding Anniversary. As it was our anniversary, we decided to book one of the platinum rooms. On arrival we were met by a very pleasant lady at reception who outlined the hotels amenities and who then took us to our room. We were somewhat surprised to discover no air conditioning , three tiny green apples plonked on a plate and two chocolate buttons wrapped in selophane with a green bow and the previous occupants welcome letter! Not quite what we expected for platinum service and £230 a night!
On the plus side the staff were all very obliging, even the young girl who agreed to clean our room by 3pm as it had not been cleaned when we returned at 2.30, and the young man who presented my sparkling water and lime in a jam jar!!!
Seriously though, the staff were great and the food was exceptional pity it was under the flight path.
On the plus side the staff were all very obliging, even the young girl who agreed to clean our room by 3pm as it had not been cleaned when we returned at 2.30, and the young man who presented my sparkling water and lime in a jam jar!!!
Seriously though, the staff were great and the food was exceptional pity it was under the flight path.
Source: tripadvisor.co.uk
In August 2017, Toni-A-Ego said about Fermain Valley Hotel
We stayed two night in two different rooms. The first one was very fine but the second one (37) was at the end of the corridor with an unpleasant noise during the whole night.
The service quality on the beatiful terace is unbearable.
Staff was helpful but we didn't like hearing from a driver of the Hotel that Madeira is much better...
The service quality on the beatiful terace is unbearable.
Staff was helpful but we didn't like hearing from a driver of the Hotel that Madeira is much better...
Source: tripadvisor.co.uk
In August 2017, AustinAlford said about Fermain Valley Hotel
This is the main restaurant of the Fermain Vally hotel. It was evening. The restaurant is OK, but lacks "soul". As does the adjoining bar. Food is OK. In the daytime/early evening, I suspect the ability to dine outside in their lovely terrace, with medium distance sea views above the lower valley trees, would be better. I find their sister restaurant (The Rock Garden) in the same building to have a better atmosphere. Try that first.
Source: tripadvisor.co.uk
In August 2017, LNH77 said about Fermain Valley Hotel
We stayed here for 2 night to celebrate our anniversary. Our room was Lovely, with a balcony with views of the valley and the sea. I had mentioned on an email that it was for an anniversary, and we came back from a walk to a card and rose petals on the bed, which was a lovely touch and much appreciated. Overall, we had a Lovely, peaceful and relaxing break and would definitely return.
Source: tripadvisor.co.uk
In September 2017, SPD2311 said about Fermain Valley Hotel
Last year I gave a glowing 5 Star review of this hotel and so in January booked again for this September.
Unfortunately this year’s review is not the same!
Last year I booked a ‘Gold’ Room which, although not big, was pleasant and bright, had a seating area with two chairs, a large dressing table and refrigerator. So I asked for the same this year.
On entering the room we were allocated I immediately thought we were given the wrong room. It was gloomy, even smaller, had no chairs or fridge and only a small dressing table. On contacting reception I was told the rooms are defined as ‘Gold’ by having a balcony and not by the size or facilities in the room!
To me, this is completely wrong.
We were given two old chairs, but this meant we could not open the wardrobe doors properly and also given a £35 dining credit. However this in no way made up for spoiling our holiday.
It was made worse when passing other rooms on the corridor when the doors were open and seeing larger rooms with chairs etc., knowing that I had paid the same as those guests! At £190 per night it is not a cheap hotel.
I see previous reviews have made comments on the variances in the ‘Platinum’ rooms also.
Good points – it is still a nice hotel, in a good position, excellent food and all the staff are great.
Would we visit again?? Guernsey – yes. This hotel – No. At least not until they change and have a more detailed grading for the rooms and you know what you are going to get for your money.
Unfortunately this year’s review is not the same!
Last year I booked a ‘Gold’ Room which, although not big, was pleasant and bright, had a seating area with two chairs, a large dressing table and refrigerator. So I asked for the same this year.
On entering the room we were allocated I immediately thought we were given the wrong room. It was gloomy, even smaller, had no chairs or fridge and only a small dressing table. On contacting reception I was told the rooms are defined as ‘Gold’ by having a balcony and not by the size or facilities in the room!
To me, this is completely wrong.
We were given two old chairs, but this meant we could not open the wardrobe doors properly and also given a £35 dining credit. However this in no way made up for spoiling our holiday.
It was made worse when passing other rooms on the corridor when the doors were open and seeing larger rooms with chairs etc., knowing that I had paid the same as those guests! At £190 per night it is not a cheap hotel.
I see previous reviews have made comments on the variances in the ‘Platinum’ rooms also.
Good points – it is still a nice hotel, in a good position, excellent food and all the staff are great.
Would we visit again?? Guernsey – yes. This hotel – No. At least not until they change and have a more detailed grading for the rooms and you know what you are going to get for your money.
Source: tripadvisor.co.uk
In September 2017, Robbolapool said about Fermain Valley Hotel
Set on the outskirts of St Peter Port, the location is stunning - set down a very steep hill, the hotel provides a courtesy bus service into down. Check in & out was handled very friendly, by a man who was on crutches - he went out of his was to be helpful. The room was airy & clean & the small swimming pool was fine.
Unfortunately there was also some staff with severe attitude problems, as a resident we are entitled to use the bar, after being in town for a meal with some friends we arrived back at the hotel just after 11 & went into the bar for a night cap. A very rude woman, who spoke with a local accent sighed & said she wasn't opening the till & had to be charged to the room - she couldn't make us feel more uncomfortable, we had 1 drink & she was there with her handbag & coat ready to go. Rather amusingly a conference that had been using the hotel of about 50 people descended on the bar, so she didn't get the early finish that she thought she would. As things had now livened up we decided to have another drink, I was drinking the real ale which barrel has gone so they changed it. After they had served it, I left in several minutes but it was excessively cloudy, they changed it but again it was still cloudy. My partner took it back again & was told by Miss Charisma that it was supposed to be served cloudy, my partner who works behind a bar pointed out that the first drink of the same beer wasn't before the barrel went & that real ale barrel should not be disturbed for 48 hours before serving . She then backed down & offered an alternative drink - customer service severely lacking.
Breakfast on the first day was lovely, nice friendly staff & good variety. The second day we both ordered the same thing , my came with fatty smoked bacon similar to what you get in spain, yet my partner got lean unsmoked local bacon - why the difference & no explanation was given.
Unfortunately, I wouldn't stay there again - the attitude of the member of staff spoiled it for me.
Unfortunately there was also some staff with severe attitude problems, as a resident we are entitled to use the bar, after being in town for a meal with some friends we arrived back at the hotel just after 11 & went into the bar for a night cap. A very rude woman, who spoke with a local accent sighed & said she wasn't opening the till & had to be charged to the room - she couldn't make us feel more uncomfortable, we had 1 drink & she was there with her handbag & coat ready to go. Rather amusingly a conference that had been using the hotel of about 50 people descended on the bar, so she didn't get the early finish that she thought she would. As things had now livened up we decided to have another drink, I was drinking the real ale which barrel has gone so they changed it. After they had served it, I left in several minutes but it was excessively cloudy, they changed it but again it was still cloudy. My partner took it back again & was told by Miss Charisma that it was supposed to be served cloudy, my partner who works behind a bar pointed out that the first drink of the same beer wasn't before the barrel went & that real ale barrel should not be disturbed for 48 hours before serving . She then backed down & offered an alternative drink - customer service severely lacking.
Breakfast on the first day was lovely, nice friendly staff & good variety. The second day we both ordered the same thing , my came with fatty smoked bacon similar to what you get in spain, yet my partner got lean unsmoked local bacon - why the difference & no explanation was given.
Unfortunately, I wouldn't stay there again - the attitude of the member of staff spoiled it for me.
Source: tripadvisor.co.uk