This week saw the release of the Tax Reform Policy Letter, and I’m sure you’re all dying to know the answer to the question nobody asked:..What does Di from DNA think?
Wonderful stay stay at Fermain, we loved our room, fabulously clean and comfortable, great breakfast and a heated indoor pool. The location is out of St. Peters and it's not an easy walk, not an issue for us as we had a car. We ate in The Ocean Terrace restaurant on our arrival night as we wanted to relax. We had a lovely meal, restaurant prices, but worth it. We were suprised that this restaurant remained close for the rest of our stay. The food offering that remained, was a pub like steak place in the same building or a Mexican up the road. This to me is not a 4 star hotel. We were lucky we could go out to other restaurants, of which there are plenty, but be warned if you are expecting a 4 star restaurant on site. There also is no Spa - a treatment room - and an unused Hot tub - again expectations would need to be adjusted. Despite these disappointments, the saving grace are the staff. Without exception they were all wonderful, kind and attentive.
This is the only 5 star rated hotel on Guernsey. It is well deserved, as the location is great (in the
middle of town), the views over the harbour are amazing, the rooms are very comfortable, the food is exceptional but above all, the staff are superb! Nothing is too much trouble for them! Always smiling and very helpful!
"The hotel itself was clean and pleasant, and a couple of staff members were genuinely helpful. However, we encountered multiple issues that significantly affected our stay. After booking, we were notified the main pool was closed but received a follow-up email suggesting it would be fixed by our arrival. It wasn't. When we arrived on Sunday, we were told it would reopen Wednesday. It didn't, and the reopening date kept getting pushed back to Thursday, then Friday, then Monday. We never got to use it.
We were offered access to their sister hotel via shuttle service. In reality, this meant waiting for an available staff member to drive us, which was impractical. We were effectively told to drive ourselves despite the thirty minute round trip and fuel costs on top of an already expensive stay.
When we arrived, we were also told we could only access the sister hotel pool for one hour between three and four PM, and only to take children. They wouldn't allow children at any other time. Additionally, they offered a complimentary three course meal as further compensation, but this turned out to be only two courses. Service was slow throughout our stay, and we ended up leaving early without fully benefiting from the meal.
Overall, the food and service quality were poor. We won't be returning and regret not booking our previous year's hotel instead
A lovely tranquil hotel in the most beautiful stunning location . The hotel is very comfortable and clean and the service very good. A big shout out to Marie, Shayne , Sarisa, and our very lovely chambermaid Cecelia they all went the extra mile in making our stay enjoyable, in fact all the staff were brilliant. The room was comfortable with everything you needed. Bed was comfy and bathroom spotless . The breakfast was fabulous such a good choice .
The swimming pool was our only disappointment as it was being revamped so out of action . We were not informed about this until arrival but we were offered their sister hotel amenities which we used and they were fabulous. All in all a lovely break shame about the weather but that’s pot luck in our country .
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