Guernsey Community Advice

We had a small hiccup with our afternoon tea booking, but Abdul went above and beyond to make sure we still got to enjoy it. His service today was outstanding, and we’re so grateful for the care he took to look after us. Truly excellent customer service from the restaurant!

Room of a good standard (deluxe double), clean on arrival and housekeeping excellent throughout.
Bar drinks reasonably priced and good service.

Reception staff friendly but to
o much information on arrival. Regular bus routes outside hotel enable easy and cheap travel around the island ( grump drivers included!).

Food in Buho restaurant was good, service very slow. Ocean restaurant for breakfast and dinner service extremely slow( you could wait an hour for your cooked breakfast). Main disappointment we had booked a special meal for our anniversary in the Ocean restaurant and informed the hotel well in advance that we were vegan. On arrival all best tables were taken and we told, 'sit where you want'. Restaurant vegan options were very poor with us ending up having for our anniversary meal a very inadequate pizza, it was woeful. Other meal we in the Ocean restaurant was poor. Ironically the best vegan meal was in the Rock Garden steakhouse!

A delightful hotel with the best service that we have ever had!
Location is very central in St Peter’s Port and a 5 minute walk to the port. Offloading our car outside the hotel was easy and the hotel concierge then moved our car into the awkward hotel car park.
Warm welcome at reception alongside a very welcome glass of Prosecco and a quick guided tour of the hotel facilities.
Room itself was lovely, clean and well kept with good air conditioning. Large bed which was exceptionally comfortable. Room was also well attended each day we were there (3 nights). There was a shower over the bath which was not ideal and clothes storage was limited. Room and en-suite probably needs a bit of updating.
First night we dined in the Curry Room. Again service exceptional. Curries were delicious.
Breakfasts were served in the Brasserie restaurant and on the adjoining patio. Wide selection of food available from the buffet including fresh fruit, cereals, pastries and juices. Hot food was ordered at the table and included a good selection of options. The welcome and service by the staff at breakfast was delightful.
One afternoon we opted for the Date Night offer. This included 90 minute massages for us both and a choice from the set menu from the Brasserie. The massages were excellent and the food from the Brasserie was again delicious. Again accompanied by exceptional service.
Public areas in the hotel were very comfortable and included a bar area adjacent to the Brasserie restaurant. There was also an outside pool with a handful of sunbeds. Service from the bar was excellent.
Finally, for our final morning we had to leave early (before breakfast). The hotel provided a delightful takeaway breakfast which we enjoyed when our ferry got to Jersey.

We booked a cruise directly with the cruise company and transferred the management of the booking to Black Pineapple Travel. Following the discovery of some details we were not happy with we contacted Amy to discuss. She was super helpful, responded really quickly and rectified our concerns with much improved terms or our holiday.
Amy was really supportive, knowledgable and gave us great confidence in looking forward to the trip ahead.
Our lesson learned, we’ll never deal directly with a provider again and will go directly to Black Pineapple Travel the next time we book a trip.

Very nice peaceful hotel near the beautiful bay. Breakfast was great, staff is friendly and rooms are clean. Great for going hiking around