Guernsey Community Advice

Before I share our experience, I must stress we do prefer modern hotels, and expect five star service to be less is more and respect guests privacy. Whilst I fully appreciate Guernsey and its heritage, this hotel is very old fashioned, and is need of some serious TLC in the particular bedroom we stayed in, room 122 and the corridors to get to the rooms- Holes in the ceilings; and generally grubby. In our room, the shower had been repaired on numerous occasions, and just looked poor. There was mould under the air con unit where it was condensing onto the wall. The tea/coffee and biscuit selection was not premium, and the hairdryer was full of dust. We arrived at 9PM on the first evening, and the concierge came to show us the roomC and then stood on the balcony for too long making awkward and unnecessary conversation. I genuinely didn’t think he was going to leave at one point! The breakfast service was chaotic, and unorganised, we had to wait 20 minutes for a table as it was ‘peak time’ and whilst this was OK, if you know the peak time is between 9-10 at weekends; why not prepare for it? This was not the service I would expect nor being presented to a table with butter all over the jam selection plate and soaking wet table from being wiped over in a hurry. We ate at Lola on our second day for breakfast in town, which was fab. It sounds harsh, but we generally referred to the place as ‘Faulty Towers’ and checked out a day early to head back to London. I couldn’t bare the foisty, old smell in our room anymore! The ‘view’ from the room was tarnished by the flat roof covered in bird poo and debris. I didn’t find the service or staff helpful, we wanted to order taxis on numerous occasions and every time we were greeted by ‘you will be lucky to get one’ and just a pretty ignorant and an attitude to it. It wasn’t for us, and I wouldn’t recommend it to anyone. The outdoor swimming pool was tired, unkept, needed a good clean, and the umbrellas needed binning as were full of rust. I don’t think they are appealing to anyone under the age of 60, maybe 70, and have factored this into the experience they wish to give. One positive - the location, and again, maybe they rely on this too much? We paid a substantial amount of money for this trip, and have no issue with paying the premium where it is worth it, this certainly is not. Sorry to say but it should not be awarded as five star!

Recently spent a week there, the staff are very pleasant, the hotel has good facilities, ie the pool & sauna. The rooms were well equipped and the hotel served decent lunch & dinner. Plenty of parking and close to St Peter Port.

Couldn't recommend highly enough, Sofi was very professional throughout and helped explain everything clearly and in a timely manner.
Very knowledgeable firm overall, Marcel was also very pleasant to deal with.
Would definitely use them again, not that I'll hopefully need to. 10/10

Just came back from our third stay at this wonderful hotel. From the moment we arrived my husband and I felt like we were being treated like cut glass. The service is second to none. The welcoming glass of prosecco is much appreciated. Our room is extremely comfortable and the air conditioning is great to have after a hard day sunbathing by the pool! The marble bathroom with waterfall shower is lovely. The turndown service is a nice touch - but we noticed that there are no chocolates this year. The heated pool is fabulous (except there were quite a few more children this year - ours are grown up, so we’ve been there, done that) but the little touches like the free ice creams and the abundance of towels made up for it a bit. The only gripe about the pool area is the shower/toilet - the toilet was leaking quite badly, so we avoided those. That definitely needs some maintenance. The restaurant -The Brasserie is worth a visit - especially the lamb rump is exquisite. The breakfasts are to die for. We always go to the Curry rooms. It used to offer a wine flight and that experience was amazing, but they’ve stopped that now. . The cocktail menu in The Crown Club is extensive and they were scrummy! All the staff are so fantastic and can’t do enough. We are already planning our next holiday to this wonderful hotel next year. Thank you to all the staff for making our holiday so memorable again.

A wonderful stay in a beautiful property made extra special by the staff. We had such a fabulous time at the OGH, from the welcome, thank you Ranganai, to the food, knowledgable staff, excellent tour of the wine cellar and insights into mixology from Jeffrey and Dave and just an amazing place, full of surprises, gorgeous art work and antiques. We have stayed in hotels all over the world and I can absolutely say the OGH is my favourite. I can't possibly name all of the staff who made our stay so fabulous but to name a few others, Mimi, Ryan, Alessandro the servers in the Curry room and most certainly all the back-room people, the rooms and public areas were immaculate retaining the air of tradition and country house grandeur, the food from breakfast through snacks and amazing dinners were out of this world. Thank you all so much, we will be back so that we can explore more of this fabulous island from a perfect base.