Guernsey Community Advice

Super helpful , thanks for amazing service today . Brimming with beautiful things as always …

Location perfect for St Peter's Port. Staff amazing great service. Very clean everywhere . The room's this is where it starts to change a little. Rooms are small and tired need upgrading. The bathroom was very average. Shower and bath very poor need upgrading. Bath chipped and narrow. How head kept falling off.

Before I share our experience, I must stress we do prefer modern hotels, and expect five star service to be less is more and respect guests privacy. Whilst I fully appreciate Guernsey and its heritage, this hotel is very old fashioned, and is need of some serious TLC in the particular bedroom we stayed in, room 122 and the corridors to get to the rooms- Holes in the ceilings; and generally grubby. In our room, the shower had been repaired on numerous occasions, and just looked poor. There was mould under the air con unit where it was condensing onto the wall. The tea/coffee and biscuit selection was not premium, and the hairdryer was full of dust. We arrived at 9PM on the first evening, and the concierge came to show us the roomC and then stood on the balcony for too long making awkward and unnecessary conversation. I genuinely didn’t think he was going to leave at one point! The breakfast service was chaotic, and unorganised, we had to wait 20 minutes for a table as it was ‘peak time’ and whilst this was OK, if you know the peak time is between 9-10 at weekends; why not prepare for it? This was not the service I would expect nor being presented to a table with butter all over the jam selection plate and soaking wet table from being wiped over in a hurry. We ate at Lola on our second day for breakfast in town, which was fab. It sounds harsh, but we generally referred to the place as ‘Faulty Towers’ and checked out a day early to head back to London. I couldn’t bare the foisty, old smell in our room anymore! The ‘view’ from the room was tarnished by the flat roof covered in bird poo and debris. I didn’t find the service or staff helpful, we wanted to order taxis on numerous occasions and every time we were greeted by ‘you will be lucky to get one’ and just a pretty ignorant and an attitude to it. It wasn’t for us, and I wouldn’t recommend it to anyone. The outdoor swimming pool was tired, unkept, needed a good clean, and the umbrellas needed binning as were full of rust. I don’t think they are appealing to anyone under the age of 60, maybe 70, and have factored this into the experience they wish to give. One positive - the location, and again, maybe they rely on this too much? We paid a substantial amount of money for this trip, and have no issue with paying the premium where it is worth it, this certainly is not. Sorry to say but it should not be awarded as five star!

Merveilleux hôtel, très grand confort, personnel charmant et très attentionné, un moment mémorable !

Recently spent a week there, the staff are very pleasant, the hotel has good facilities, ie the pool & sauna. The rooms were well equipped and the hotel served decent lunch & dinner. Plenty of parking and close to St Peter Port.