Guernsey Community Advice

Loved it! A great location

Couldn’t fault the staff but the rooms are lacking something and feel a little tired. We stayed in a classic double but then moved to another. We moved because I struggled with the shower in the first room having mobility issues. The second room was bigger but seemed tired and the seating was inadequate, the air conditioning didn’t work to start with but was fixed after a couple of days. The bathroom basin was cracked and the shower head didn’t stay where it was put. I looked at the classic doubles on the web site and they didn’t reflect what we had. The website shows very big spacious rooms and if we hadn’t been moved I would have checked out and sought alternative accommodation.

Best I’ve had outside Thailand, will be cooked as spicy as you like it, not ‘fast food’, be prepared to wait a bit

It was a very good experience with the cleaning of Shannan and our room was very cleens

⭐⭐⭐⭐⭐
Our stay at Fermain Valley Hotel was exceptional from start to finish. We stayed for three nights in a Superior Room, and paying the little extra was absolutely worth it. Waking up each morning to the breathtaking sea view from our balcony, with birdsong in the background and such peaceful surroundings, made it incredibly relaxing.
The hotel strikes a wonderful balance between luxury and warmth. Everywhere was immaculately clean, beautifully maintained, and tastefully decorated without feeling dated. We loved discovering the little quirky touches around the hotel, and the tropical plants and spectacular views made it feel truly special.
The staff were the real highlight. Every member of the team was attentive, professional, proactive and genuinely caring. Nothing ever seemed too much trouble, and there was a lovely sense of teamwork and pride throughout the hotel.
One small moment summed this up perfectly: while replacing towels in the ladies' bathroom, a member of staff kindly offered me a hand towel instead of using the hand dryer, noticing I might prefer to avoid the noise. It was such a thoughtful gesture and made me feel genuinely cared for.
The facilities were excellent. The swimming pool was spotless and a perfect temperature, and we loved the unique cinema, where guests can even stream their own films. The breakfasts were simply outstanding—among the best we've had anywhere—and there was an impressive variety of dinner options too.
A special mention must go to Antonia, who took the time to chat with us during room service and recommended places to visit that genuinely enhanced our holiday. We'd also like to thank Sarah, Kevin, Mimi and Christina, who all helped make our stay so memorable through their kindness and professionalism.
Even after three nights, we left feeling there was still so much more to see and do, which is the perfect excuse to come back.
Thank you to everyone at Fermain Valley Hotel for creating such a welcoming and memorable experience. We can't wait to return and look forward to seeing this wonderful hotel continue to flourish.