How do you know if your customers are happy? – You ask them. The @PersonalAgentUK did just that.
28th October 2015
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The Personal Agent in Epsom is always looking for ways to improve their service, and to make sure they are getting it right – they ask their customers.

Here’s the results of a recent survey they did – simply asking their customers if they would like to comment on the service received:

Thank you for doing a great job -  you were helpful and supportive at every stage, and it was a pleasure to work with you. you did very well as a team and I would certainly recommend you to my friends.’ Michael N.

The Personal Agent were professional, friendly and honest. I felt that they were working for me and not just the purchaser.’ David D. 

I particularly liked the involvement, post offer acceptance of one individual, Chris Titchener who guided the transactions through efficiently.’  Jeremy C. 

‘I dealt initially with Andrew and then Paul. Both gentlemen were absolutely brilliant throughout the entire process and achieved a great sale price. They are the nicest estate agents I have ever encountered and would be more than happy to recommend them to anyone.’  Patsy R.

‘A very personable team and good service. Thank you for your help.’  Mark O.

‘The team at The Personal Agent are very friendly, helpful and very knowledgeable. We not only sold through them but we also bought our new home through them. In the future we will definitely be going back to TPA when we decide to move on from our current property. ‘ David O.

‘Very happy with the staff at the Stoneleigh branch. Everyone i dealt with was friendly and helpful, especially Andrew and Paul. No complaints.’ Michael M.

‘Excellent sales staff showing drive, initiative and client care.’ Jan B. 

‘From start to finish Cat, Charlotte and Chris have been fantastic. We had been looking for our perfect home for nearly a year. The Personal agent were the only agent we dealt with (we dealt with alot) who made the process really easy, enjoyable and listened to what we required! They didn't show us anything that was on our NO list and then when we got the property we were after kept us up to date, reassured and they always had a can do attitude. I must have called Cat 100 times in the process of buying our home and she never made me feel like i was asking for too much. I would recommend them to all my friends and family. I also would definitely sell my property through them! ‘  James C. 

‘I have no hesitation in recommending Personal Agent to friends and family, the team are very courteous, understanding and a pleasure to deal with.’ Amit S. 

‘We we're the unluckiest chain in history but personal agent got us there in the end. Andrew is a trooper.’ James T.

‘They made it very easy for me and went above and beyond in certain personal circumstances.  Communication was flawless and walked me through the whole process. Would recommend them in a heart beat.’ Gillian F.

‘The Personal Agent had the best properties on the market and the sales team were so helpful, especially Sue (Boardman).’  John S. 

‘I have to say Chris & Charlotte are the dream team! I managed to exchange my house in a chain within just 3 weeks! The communication was great also and highly recommended. They made this process very easy. I bought through them a few years ago.’ Jade H. 

‘I had a great experience with your Stoneleigh branch who sold my house.  They were caring, thoughtful and nothing was too much trouble.  They kept me informed throughout the transaction which I have to say is a rare thing to happen with other Estate Agents and something people want.’ Pamela R. 

‘The guys and girls at The Personal Agent are not only a very friendly bunch of people but they are also extremely professional and hard working. I was extremely confident in their ability to make the process as easy and as stress free as they could. And i was right to. They were great.’ Simon M. 

‘Very quick and efficient in getting my house on the market. Contact was very good and everyone at all the local branches were always very pleasant, happy to talk, explain any queries or answer any questions I had, very professional and helpful. ‘  Janice C. 

‘I found using The Personal Agent very stress-free, and would in no doubt use them again and highly recommend them to any person looking to market  there property. This was my fifth move and my most important to date, I found the staff in the west Ewell branch absolutely fantastic in working to achieve my sale and purchase. during my property search i was constantly sent emails for properties and given opportunities to view properties very quickly . staff in the Stoneleigh and Epsom branches were also equally helpful. If you are looking for an estate agent to market your property you will find it difficult to better the quality of service that you receive from The personal agent. well done and the hugest thank you.’ Matthew B. 

So if you are looking to buy or sell your property – give them a call – and we hope to see your name on the next survey. 

The Personal Agent 

Call The Personal Agent on 

01372 745 850

Visit The Personal Agent and see the other great testimonials from their customers


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