Great service from Mark and the team at the personal agent. From start to finish there was clear comms.

I cannot recommend the Banstead branch of The Personal Agent highly enough. Selling and buying a home certainly isn't easy, but the entire team we dealt with from the start went above and beyond to make the whole process as smooth as possible.

​A big shout-out to John. His communication throughout was nothing short of excellent. What truly sets him apart is his proactive, professional approach to problem-solving, he simply gets things done and always offers sound, reassuring advice. It has been an absolute pleasure having with someone so efficient.

​We will not hesitate to recommend The Personal Agent to anyone buying or selling. If you use them, you are truly in safe hands. A huge thank you to the whole Banstead branch! Thank you.

The Personal Agent are excellent with communications, always proactive, I am happy to recommend.

After spending nearly two years looking for the right home, dealing with a difficult property market and, at times, estate agents who made the process feel far harder than it needed to be, dealing with John was genuinely a breath of fresh air.

From our very first viewing, John went above and beyond. It never felt as though he was simply there to sell us a house – he understood that he was also selling us a lifestyle and an area that we could see ourselves living in.

He gave us plenty of time to properly walk around the property without ever making us feel rushed or pressured. What really impressed us, though, was what happened afterwards. My husband didn’t know Banstead particularly well, so John actually drove us to the nearest station and then into Banstead Village, showing us the local amenities and helping us get a proper feel for the area. It may sound like a small thing, but when you’re considering where to make your family home, it makes an enormous difference.

What stood out throughout the entire process was John’s approach to buyers. Of course, we completely understand that an estate agent is instructed by and works for the seller. However, John and the team clearly understand something that I think sets them apart: to successfully sell a home, you also need to work with the buyer. You need to communicate, build trust and help both sides get to the same destination. That mindset really does put The Personal Agent above the rest.

Our offer was accepted on a Saturday, and from that point things moved at an incredible pace. The memorandum of sale was issued promptly and, unbelievably, we exchanged contracts just 21 days after our offer was accepted. Having spent two years looking for a home, I know just how unusual that is!

Of course, something like that requires everyone to play their part, and we were extremely fortunate to have a fantastic and proactive seller too. But John was right there in the middle of it, communicating, chasing, updating and helping to keep everything moving between all parties.

I will admit that I am an extremely proactive buyer and I like my updates – sometimes daily! I initially wondered whether John might get fed up with me, but he was an absolute dream throughout. He understood that buying a home is a huge deal and never made me feel as though I was being a nuisance for wanting to know what was happening. Instead, he worked with me and helped facilitate the whole process incredibly smoothly.

After two years of searching, we have finally found our home, and I genuinely couldn’t have asked for a better experience getting us over the line.

I would have absolutely no hesitation recommending John or the wider team to anyone selling or buying a property. Professional, proactive, personable and genuinely invested in getting the transaction completed.

They really are their namesake – The Personal Agent.

Thank you, John. You have been absolutely brilliant from that very first viewing right through to exchange.

Thank you for all your help purchasing my property, Special thanks to Mark who dealt with some queries that came up near exchange, resolving them quickly efficiently and professionally. Many thanks

Excellent Estate Agent – Highly Recommended

We had an excellent experience with Mark from The Personal Agent Banstead throughout the sale of our property. From the very beginning, they were professional, friendly, knowledgeable and extremely helpful.

They kept us informed at every stage, responded quickly to any questions and handled the whole process with great care and efficiency. Their communication was excellent, and we always felt that our property sale was in safe hands.

They worked hard to achieve the best possible outcome and went above and beyond to make what can be a stressful process as smooth and straightforward as possible.

We are extremely pleased with the service we received and would have no hesitation in recommending them to anyone looking to sell their property. A truly professional and reliable estate agent.

Thanks Mark and the team.

In a very difficult market, John and Kai at the Banstead office persevered until our house was eventually sold. They conducted viewings with great professionalism and kept us regularly informed of feedback. John Ryan in particular was always an encouragement to us when offers did not materialise. Once an offer had been received, Mark was a great help in negotiating a reduction on our new-build home. Overall, an excellent experience with the service promised at the outset delivered all along the way. I definitely recommend The Personal Agent.

My experience with The Personal Agent has been very positive (as a buyer). I have mainly spoken with Kai, who has always been very prompt to respond (when not available, the rest of the team have stepped in to make the process seamless) and is always willing to help. When viewing properties, he was informative but allowed for looking without being overbearing. Overall very happy with the service!

Positive experience, agent is very responsive.

I can highly recommend The Personal Agent in Banstead. Tom, George and the team dealt with the sale of my property amazingly well. I am glad I decided to instruct them over an ‘online agency’. Excellent customer service and very professional. Thank you

We would like to thank you for showing us such a wonderful property. You were professional, knowledgeable, and attentive throughout the process, answering all our questions and making us feel comfortable from the start. We really appreciated your time and effort and would highly recommend your services.

Great engagement, proactive followup and immediate engagement for any questions/followup.. Couldn't do more.. Absolutely delighted with the service

We've had an excellent experience with The Personal Agent thus far. Namely due to the services of John Ryan. John has been swift, diligent, informative and extremely personable in all interactions. His experience and professionalism has definitely helped to reduce the stresses of selling and buying property.

John @ Personal Agent Banstead has been absolutely phenomenal during the recent sale of my property. So knowledgeable with tremendous expertise and experience, so personable and lovely, he went above and beyond every single step of the way to get my property sold. Would highly recommend!

John Ryan twice showed me around the house I was interested in. On both occasions he arrived at the property punctually - before me - was courteous, friendly and informative about the property. He returned my telephone calls promptly on the couple of occasions when he was not immediately available to take my calls to him.

A big thankyou to the personal agent team especially John & Mark at the Banstead office on the sale of my house but also on finding me a new home, great communication, reliable, responsive and totally professional. Really appreciate all the continued help.

Kai was extremely polite and helpful. He has been very efficient throughout.

We used The Personal Agent to purchase our house and couldn't be happier with the experience. They were amazing throughout the entire process - really helpful, easy to contact whether by email, phone, or in person. Communication was always clear and timely. Highly recommend their services to anyone buying a home! Thanks to Mark Floyd and the team at The Personal Agent Banstead

Always found them fantastic to work with, and have a brilliant knowledge of the area

I had an excellent experience with John and Mark from the Personal Agent. Their attention to detail during the negotiations and sale process was outstanding, and they were always prompt in responding to my questions and concerns. I would highly recommend the Personal Agent to anyone looking to buy a property, as I felt supported through the process of the purchase.

John & Mark are great. They worked hard for their vendor but also really supported us as buyers and we are delighted to be buying our dream home. Debbie & Andy

Fabulous service. Did exactly what they promised, found a buyer within a week. Kept us updated at every stage and gave sound advice. Thank you to George and his team. Would definitely recommend you to anyone that will listen.

Isabel was extremely helpful and very informative during our viewings of two properties in Banstead Walnut Grove. She took the time to answer all our questions and provided clear, honest information throughout the process. Highly recommend speaking with her if you’re looking for a property in the area!

Sammy Voller, at The Personal Agent Banstead, has been incredibly helpful in my search for a new home. She's been brilliant at arranging viewings for me, always making the process easy and efficient. Her communication is top-notch; she's kept me in the loop every step of the way, and I never felt like I was waiting around. I truly appreciate her proactive and supportive approach. I highly recommend Sammy and The Personal Agent, to anyone looking to buy or sell a property.

Sammy is a lovely and friendly agent, who really listens to your requirements and matches what you are looking for. For this reason I couldn't recommend her more and we will be using her to continue our home search over other agents.