Spotlight Businesses in Epsom and Ewell
The Personal Agent is a firm of Estate Agents in Epsom and Ewell who offer a high standard of service to buyers and sellers. If you are looking to sell your property and you want reputable estate agent with a good knowledge of the local area, contact The Personal Agent today! They also use the all the popular property websites to ensure your property has a wide coverage.
Everything went very well leading up to the rental or our property, and has continued to go well with the Personal Agent. The only reason for 4 stars is that communication in regard to minor maintenance issues could have been clearer at the start, but this could have been misunderstanding on our part. Generally communication is very good and responsive, and we are very happy with the service they are providing.
Source: trustpilot.com
Estate agents The Personal Agent in Stoneleigh pride themselves on making the sale or purchase of your next property their personal responsibility. Every aspect of their efforts has the customer at the forefront of their mind - with the branch closest to you, the team within, and the consultant they choose as best suited to work directly with you.
In response to the agent's response received 14.10.25 - Thank you for taking the time to call and discuss. I left this feedback in July25 after it all fell through, and we incurred costs losses and lost a lovely property in a fantastic area. So sentiments were very hot then. It's been a few months since then and its now in the past, so I've changed the review to a mid 3 stars.<br><br>This was avoidable, that is us incurring costs because the buyers sat on the process and Estate Agent expertise contracted (you) let it happen. High Street Estate agents keep saying "don't use Purple Bricks, Online Agents, nobody looks after your sale"....look what happened here.<br><br>If this issue came out within a few weeks after offer acceptance, we would be disappointed having wasted time searching hard for our onward purchase, but without cancellation fees to Solicitors.<br>How your inhouse vetting team Ignite passed the buyers, yet they failed at Mortgage Lender stage, again that side of process failed us (the purpose of our fee payable to you upon successful completion). And this all happened a few weeks before Gov.UK relaxed mortgage affordability criteria!!!<br><br>It was not meant to be. 2025 was not the year for it to happen for us. Maybe 2026 will be.<br><br>I accept you didn't go into contract with us to fail. It's a lesson learnt for us too, we will progress more cautiously in the future.<br><br>Thank you again or your response.<br><br>Original Post:<br>TPA Stoneleigh let us down massively. A buyer offered and we accepted, and 5 weeks later after we had our offer accepted, the conveyancing process started. 2 weeks later, the buyer can't afford our property however more puzzling is the buyer has not returned any calls/emails. Speaking to other agents afterwards I am informed our buyers (no longer) provided their affordability nearly £40k less than what we were advertised at and targeting. How did Ignite Financial Solutions (a sister company of TPA) vet this buyer??? Essentially this buyer should have never been put forward to view our property. Even then, after we've accepted their offer, the buyer sat on their mortgage process and so did TPA & Ignite. This should have come out a few weeks after we have accepted their offer, not 7 weeks later after Solicitors have been instructed.
Source: google.com
The Personal Agent are sales and lettings estate agent in Banstead that have one aim in mind: to offer an estate agency service that demonstrates a true partnership with their clients. Whether you're selling your home or are looking to buy a new property, their customer focused service delivers local expertise that gets results. For landlords and tenants, their exceptional skills will ensure you get the perfect match.
Isabel was extremely helpful and very informative during our viewings of two properties in Banstead Walnut Grove. She took the time to answer all our questions and provided clear, honest information throughout the process. Highly recommend speaking with her if you’re looking for a property in the area!
Source: google.com
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