Local Reviews
In November 2012, Boris D said about Burlington Hotel
I booked by phone asking for a sea view to be told there was only one left but it was a "Premier Room"
That made my bill £906 instead of about £350, one wonders if she was a good salesgirl on commision
I requested we be near the lift as we are both in out 80s but on arrival found our room was actually the farthest away we could be, as was our seat in the dining room from the door.
The room had little more than a basic room except for an extra chair and a four poster bed.
The extra large tv that came with the room didn't work all week even though a so called engineer looked at it on the first morning and left saying it was now working, but before he got to the lift it had failed again ,but he was past two fire doors so I couldn't call him back.
I rang receptionand asked them to tell him but we never saw him again plus every time I reported it again each morning I was told he had repaired it and it was working and despite repeated requests no one would come to the room the confirm my complaint.
The bed mattress was sunk below a side bar making it difficult for my wife to get in and out which by the end of the week her legs were badly bruised under the back of her upper knees.
In my case I was lucky that by the end of the week I did not damage my nether regions.
Car parking {at £5 per day} needed someone to remove the chain to let me in and out
The rear door had a bell which never seemed to be answered until on the last day I found out when it was rung the door lock was released by reception, but they never told me and for most of the week I had walked all the way round to the front to ask them to open the chain some 100 yards and difficult for me to walk that distance.
Meals were just adequate, no more than that.
Entertainment was mediocre, with mostly the resident comedian / singer going on about his gender.
Bingo one eveing was called by a female and we had difficulty hearing her even after asking her to turn the sound up.
Drinks on "tab" were signed for, one evening I had a wine with my meal and later in the lounge was given a second tab with the same drink on it although I had signed for it in the dining room.
When questioned the waiter told me the first tab would be cancelled by the second.
Later in the week I had a drink in the lounge and was presented ith two tabs for the same drink
I was told one was for the bar and the other for reception.
On the final bill ALL the tabs were on it and had I not checked I would have been almost £10 out of pocket
It took almost an hour at reception to get this sorted when we needed to get on our way home.
At no time were we offered help with our luggage even though it was obvious my wife was disabled and unable to help me carry it.
I wrote to Shearing to complain and after about three weeks got a post card saying my letter was being attended too.
After another two weeks I rang them and asked if there was any progress to be told sharply that it would be another two weeks before they got round to it.
That is now almost four weeks ago so I don't live in hope of hearing more.
That made my bill £906 instead of about £350, one wonders if she was a good salesgirl on commision
I requested we be near the lift as we are both in out 80s but on arrival found our room was actually the farthest away we could be, as was our seat in the dining room from the door.
The room had little more than a basic room except for an extra chair and a four poster bed.
The extra large tv that came with the room didn't work all week even though a so called engineer looked at it on the first morning and left saying it was now working, but before he got to the lift it had failed again ,but he was past two fire doors so I couldn't call him back.
I rang receptionand asked them to tell him but we never saw him again plus every time I reported it again each morning I was told he had repaired it and it was working and despite repeated requests no one would come to the room the confirm my complaint.
The bed mattress was sunk below a side bar making it difficult for my wife to get in and out which by the end of the week her legs were badly bruised under the back of her upper knees.
In my case I was lucky that by the end of the week I did not damage my nether regions.
Car parking {at £5 per day} needed someone to remove the chain to let me in and out
The rear door had a bell which never seemed to be answered until on the last day I found out when it was rung the door lock was released by reception, but they never told me and for most of the week I had walked all the way round to the front to ask them to open the chain some 100 yards and difficult for me to walk that distance.
Meals were just adequate, no more than that.
Entertainment was mediocre, with mostly the resident comedian / singer going on about his gender.
Bingo one eveing was called by a female and we had difficulty hearing her even after asking her to turn the sound up.
Drinks on "tab" were signed for, one evening I had a wine with my meal and later in the lounge was given a second tab with the same drink on it although I had signed for it in the dining room.
When questioned the waiter told me the first tab would be cancelled by the second.
Later in the week I had a drink in the lounge and was presented ith two tabs for the same drink
I was told one was for the bar and the other for reception.
On the final bill ALL the tabs were on it and had I not checked I would have been almost £10 out of pocket
It took almost an hour at reception to get this sorted when we needed to get on our way home.
At no time were we offered help with our luggage even though it was obvious my wife was disabled and unable to help me carry it.
I wrote to Shearing to complain and after about three weeks got a post card saying my letter was being attended too.
After another two weeks I rang them and asked if there was any progress to be told sharply that it would be another two weeks before they got round to it.
That is now almost four weeks ago so I don't live in hope of hearing more.
Source: tripadvisor.co.uk
In November 2012, Ronoli said about Burlington Hotel
Really good break, Food was first class ,good choice of meals on the menu,entertainment was very good,1 game of Bingo on 2 nights 3 with dancing and Cabaret on 3 nights.Waitress service
was first class as all the staff was.
was first class as all the staff was.
Source: tripadvisor.co.uk
In November 2012, martin4fran said about Burlington Hotel
My Wife and I went with friends to the Burlington and to be honest we did not expect much for the money we paid, however we were all very surprised by the hotel and its staff, all very friendly and worked really hard to make our stay an enjoyable one.
If you go thinking its the Ritz you may be dissapointed but if you want a super value break you can't go wrong.
If you go thinking its the Ritz you may be dissapointed but if you want a super value break you can't go wrong.
Source: tripadvisor.co.uk
In November 2012, Marlene W said about Burlington Hotel
Situated on the seafront this Hotel is an old building but very comfortable. The food was very good and plentiful, and the staff were friendly and efficient. The entertainment was good, cabaret 2 nights
Source: tripadvisor.co.uk
In November 2012, Cecilia W said about Burlington Hotel
we have been comming now for six years now and last year and this year we came for the turkey and tisell as well we had a great time mark james and matt put alot of time and effot into making sure everone enjoys them self
Source: tripadvisor.co.uk
In November 2012, malhen said about Burlington Hotel
Our 4-night break at the Burlington in Eastbourne was most agreeable. My wife and I have visited many Shearings hotels and found this one of equally excellent value. Our room was spacious, clean and well presented, affording much storage space. Beds comfortable and lighting good. One downside - TV somewhat antediluvian and temperamental, offering only the 5 basic channels. Breakfast excellent and plentiful, dinner likewise, cheerfully served, always hot, by most pleasant and obliging staff. Room servicing most efficient. Location in Eastbourne practical, opposite the pier, with a useful bus-stop over the road. Reception staff well organised, helpful and efficient. All-in-all a pleasant stay. Would happily recommend or return.
One recommendation to the management, could they please consider Wi-Fi, if not in the rooms then at least in the reception/bar areas? I believe most Shearings hotels have some, if limited, facilty for internet access
One recommendation to the management, could they please consider Wi-Fi, if not in the rooms then at least in the reception/bar areas? I believe most Shearings hotels have some, if limited, facilty for internet access
Source: tripadvisor.co.uk
In November 2012, Andrew B said about Burlington Hotel
Just come back from a turkey and tinsel week, had a realy good time first time at the Burlington,thinking of going back in the summer. The staff are very pleasent and helpfull especially our server Rebecca always served you with a smile on her face and nothing was any trouble for her. Food was very good, plenty of it and a good choice of meals. room was small but big enough for what you use it for sleeping. One more thing Wi-Fi please.
Source: tripadvisor.co.uk
In November 2012, homesteads said about Burlington Hotel
Just got back from Tinsel and Turkey 4 days. Very cheap break for a rest. All of the staff work extremely hard and are very friendly. Our room was clean and comfortable, and we had a lovely sea view. The food was o.k as well. We only watched one evenings entertainment but that was good and everyone said that they all enjoyed the other evenings. Went to Brighton and Hastings for the day, it only took just over half an hour to drive and the people who went by the local bus said it took just over an hour. The clientele are mainly on the older age group but everyone really enjoyed themselves by the look of it and put us "youngsters" to shame with their energy.Brllliant value for money and a lovely break.
Source: tripadvisor.co.uk
In November 2012, cactusstud said about Burlington Hotel
Just came back from an enjoyable Turkey and Tinsel weekend. First time we have been on one of these, and glad we went as we really enjoyed ourselves. As always staff are very friendly and helpful, was put in room 101 and asked to be moved the next day and receptionist accomodated us. The reason, the room was fine clean and adequate, but the music from the entertainment was too loud, not complaining about entertainment but wife has illness which she needs earlier nights than most people. In future will request room away from said area. The food as always was plentiful and waitress Maria coped admirably. For the price paid very good value for money. Would always recommend a front bedroom as the views are fantastic. We like the area as it's relatively flat which is good for people with mobility problems.
Source: tripadvisor.co.uk
In November 2012, Lively-pensioners said about Burlington Hotel
Just got back from a tinsel and turkey 4 day stay ,staff very good ,food good ,hotel a little tired ,we payed extra for sea view, pleased we did ,room was large,clean although the bathroom needed upgrading,was on 3rd floor so had a lovely view,very enjoyable stay especialy for what you pay,thanks again for making us feel so welcome,and a nice break. Maureen n Brian from Wakefield.
Source: tripadvisor.co.uk