Local Reviews
In January 2023, Jasmine R said about The Burlington Hotel
First impressions of hotel from outside were not great. It could certainly do with a good paint job. However when entering it is lovely but does have weird lifts. The receptionist was lovely as were all the waiting/ bar staff. Can’t say much for management as never saw them.
When we entered our room we were happily surprised as it was lovely and clean and over looking the sea. However once we entered the bathroom it was a different matter altogether. The sink was awful made from cheap plastic and looked like it had a burn mark right around the top sides. The toilet"…….. now here’s the thing."…….. we couldn’t actually see the bottom of the bowl as it was thick brown and filthy. Looked as though it hadn’t been cleaned in months. There was really no point in telling reception as couldn’t see what they could really do so off we went to the pound shop and purchased a bottle of scale remover and low and behold within a few hours it had done the job and the toilet was almost as good as new.
As we stayed for the new year I was disappointed-in the entertainment over all and horrified that I was forced to use a card at the bar to buy drinks.
Having said this we still had a lovely time but the cleanliness needs to improve big time.
When we entered our room we were happily surprised as it was lovely and clean and over looking the sea. However once we entered the bathroom it was a different matter altogether. The sink was awful made from cheap plastic and looked like it had a burn mark right around the top sides. The toilet"…….. now here’s the thing."…….. we couldn’t actually see the bottom of the bowl as it was thick brown and filthy. Looked as though it hadn’t been cleaned in months. There was really no point in telling reception as couldn’t see what they could really do so off we went to the pound shop and purchased a bottle of scale remover and low and behold within a few hours it had done the job and the toilet was almost as good as new.
As we stayed for the new year I was disappointed-in the entertainment over all and horrified that I was forced to use a card at the bar to buy drinks.
Having said this we still had a lovely time but the cleanliness needs to improve big time.
Source: tripadvisor.co.uk
In January 2023, @YAHWEHTRIP said about The Burlington Hotel
I had a brief stay here again (the last time was poor with a cockroach and a kettle that would not stop boiling when changed to another room. That is dangerous.)
This time around I stayed here and the bath water was fairly hot but could have been a lot hotter. I found a Cockroach crawling across the floor, the night porter came to retrieve it and said 'oh it's only ONE' (ONE is bad enough!) I had a cockroach last time.
I am going through a lot of trauma and have been through ongoing hell. A night receptionist was concerned about me so that made a slight difference although it didn't change my ongoing crisis.
I was given a better room with a sea view as I didn't realise I had paid more for the following night. However, as nice as the room was with a sea view, there was NO hot water and my mental state was dire due to circumstances. Paramedics were called to me and my accommodation was astonishly finally sorted out via my Doctor after all these years. I didn't get my hot bath and was told they would upgrade if I re-booked with them again. It is also a shame the remote control with options for YouTube and other channels e.t.c does not work as that would have been even better.
As a result of not getting my hot bath, I had to go to another Hotel to get one as that is what I had paid for. The only reason I did not give a terrible review was because they offered me an upgrade next time. The last time they removed my review (see photos of the Cockroach from the previous time.)
This time around I stayed here and the bath water was fairly hot but could have been a lot hotter. I found a Cockroach crawling across the floor, the night porter came to retrieve it and said 'oh it's only ONE' (ONE is bad enough!) I had a cockroach last time.
I am going through a lot of trauma and have been through ongoing hell. A night receptionist was concerned about me so that made a slight difference although it didn't change my ongoing crisis.
I was given a better room with a sea view as I didn't realise I had paid more for the following night. However, as nice as the room was with a sea view, there was NO hot water and my mental state was dire due to circumstances. Paramedics were called to me and my accommodation was astonishly finally sorted out via my Doctor after all these years. I didn't get my hot bath and was told they would upgrade if I re-booked with them again. It is also a shame the remote control with options for YouTube and other channels e.t.c does not work as that would have been even better.
As a result of not getting my hot bath, I had to go to another Hotel to get one as that is what I had paid for. The only reason I did not give a terrible review was because they offered me an upgrade next time. The last time they removed my review (see photos of the Cockroach from the previous time.)
Source: tripadvisor.co.uk
In January 2023, Maureen Boucher said about The Burlington Hotel
We spent Christmas at the Burlington. Reception was quick and friendly and our room large and clean with all the usual amenities and a fabulous sea view. Our beds were very comfortable with spotless sheets and there were plentiful white fluffy towels. The only problem was the shower did need replacing I think. The restaurant was great ,really good service with a smile, food was good too! The staff at the hotel were lovely nothing was too much trouble. On our first night in the restaurant I was unfortunately taken ill all the staff were amazing but Paul definitely went over and above.....fetching me a wheelchair, ice pack and a cold sugary drink without any undue fuss and had me back in our room recovering in no time. I was so very grateful! Dispite everything we went on to have a very enjoyable Christmas 🌲
Source: tripadvisor.co.uk
In February 2023, Ian T said about The Burlington Hotel
I stopped here for a Starfish Project course last week. The hotel staff were helpful and extremely friendly - exactly what we needed for our course.
The buffet breakfast was tasty and very generous and dinner was similarly excellent. There was a problem with the central heating although electric heaters were provided for each room and common areas which made the hotel comfortable and welcoming.
The buffet breakfast was tasty and very generous and dinner was similarly excellent. There was a problem with the central heating although electric heaters were provided for each room and common areas which made the hotel comfortable and welcoming.
Source: tripadvisor.co.uk
In February 2023, Dan T said about The Burlington Hotel
I attended a speech course for people who stammer at this hotel. They came to the rescue when our previous hotel cancelled out monthly bookings.
Food - it was nice. Nice choice of food, I am really fussy and they catered to me exactly how I wanted. The restaurant is what you would expect.
Rooms - I can only speak of my room as I didn't see anyone else's. The room was clean, tidy, comfortable bed, everything I would expect from a hotel. The bathroom was a little dated, but it had a bath, shower, sink and toilet that all worked. I slept better at the Burlington than I do in my own bed at home!
Staff - Incredibly friendly, anything I needed was done, nothing was too much trouble. Danielle, the food and beverage lady was so welcoming to our group, like a family friend you have known for ages.
A few rooms were without heating, I believe the hotel is a grade 2 listed building, it's old and sometimes things break. But every room where the heater didn't work, was given an electric heater including my room. It was toasty! They are closing part of the hotel to fix this issue I am told.
The view is breathtaking in the morning, watching the sun rise starts your day off just right if you have to get up that early. Even if you don't have to get up that early, do it just to watch the sun rise over the sea!
Food - it was nice. Nice choice of food, I am really fussy and they catered to me exactly how I wanted. The restaurant is what you would expect.
Rooms - I can only speak of my room as I didn't see anyone else's. The room was clean, tidy, comfortable bed, everything I would expect from a hotel. The bathroom was a little dated, but it had a bath, shower, sink and toilet that all worked. I slept better at the Burlington than I do in my own bed at home!
Staff - Incredibly friendly, anything I needed was done, nothing was too much trouble. Danielle, the food and beverage lady was so welcoming to our group, like a family friend you have known for ages.
A few rooms were without heating, I believe the hotel is a grade 2 listed building, it's old and sometimes things break. But every room where the heater didn't work, was given an electric heater including my room. It was toasty! They are closing part of the hotel to fix this issue I am told.
The view is breathtaking in the morning, watching the sun rise starts your day off just right if you have to get up that early. Even if you don't have to get up that early, do it just to watch the sun rise over the sea!
Source: tripadvisor.co.uk
In February 2023, cat67b said about The Burlington Hotel
Good value for money, hard working staff who were very helpful and attentive. Breakfast choice was good, with hot plates and hot food, good selection of cereal and fruit, tea and coffee topped up as required, dinner was well organised choice of 4 main courses but seasonal vegetables were the same every day! Rooms clean and ample supply of hot water, rooms cold as no central heating but fan heaters were provided. Evening entertainment provided 2 nights and both were very good. Couldn’t expect more for the price paid!
Source: tripadvisor.co.uk
In February 2023, robert t said about The Burlington Hotel
There was only entertainment on one evening, the heating was not working , there was a small electric heater on the wall thank goodness, so the room was warm , but the water was just a bit warm , it was not hot so I couldn't have a proper shower or a bath because if I run a bath the water would of been cold when I got in it , the water was much to cold ,
The meals was good and they did cater for my diet that is vegan, and that was very good thank you , I asked for a bath in my room and I got a bath but the water was way to cold to use the bath , it was just warm water .
The meals was good and they did cater for my diet that is vegan, and that was very good thank you , I asked for a bath in my room and I got a bath but the water was way to cold to use the bath , it was just warm water .
Source: tripadvisor.co.uk
In March 2023, Nicole178 said about The Burlington Hotel
Thank you so much for a lovely stay the hotel is huge , and fab location. Our room was lovely and the staff were so helpful. We did breakfast and dinner , when we go back we will just do breakfast as the breakfast was excellent. For dinner the hotel is located right next to this beautiful little street with fairy lights all down it and collection of many restaurants of every cuisine. Thank you for a lovely stay.
Source: tripadvisor.co.uk
In March 2023, R.Bloomfield said about The Burlington Hotel
We have just stayed at this hotel four of us March 2023. The staff were excellent they wouldn’t be out of place in a 5 star hotel, nothing was any bother to them. Food was good and plenty full. Room was clean and comfortable. Great location opposite the pier. This hotel is good value. Did read the reviews a couple of poor ones but our experience of the hotel was very good.
Source: tripadvisor.co.uk
In March 2023, steve s said about The Burlington Hotel
Hotel is tired, obvious issues with the heating, but the service form all the staff was five-star throughout. Reception and bar / waiting staff couldn't do enough to help throughout. Breakfast was also lovely.
Source: tripadvisor.co.uk